06-14-16 12:48 PM
tools
  1. destroyandroid's Avatar
    destroyandroid
    All,

    This purple/red image is now what I see in my main camera (one on the battery cover).

    Display camera works fine...

    Phone was not dropped, etc... unsure what happened

    Z30 camera... broken??? Image attached-img_20160530_195003.png

    Posted via CB10
    05-30-16 08:00 PM
  2. Bla1ze's Avatar
    Bla1ze
    CB OG
    Wipe it, reload your OS. If it's still broke, the camera module likely died and you'll have to look at replacing it / getting a replacement device or moving on. There's also a small chance that even if a wipe fixes it, it might only work for so long before it fails again. There's no definitive answer here sadly, you just have to roll with it and see how things end up.
    05-30-16 11:12 PM
  3. destroyandroid's Avatar
    destroyandroid
    Thanks bla1ze!

    I'm not sure to hope it's software, as this handset is around a year old. While This is aggravating, but still have my back up z10 to run while this gets sorted out...

    Also, hope you are not suggesting moving on from BlackBerry 10.....

    Posted via CB10
    05-31-16 07:17 AM
  4. destroyandroid's Avatar
    destroyandroid
    Reloaded. Same issue (sigh) ...

    Posted via CB10
    06-06-16 12:25 AM
  5. kbalaz's Avatar
    kbalaz
    Originally Posted by destroyandroid
    Reloaded. Same issue (sigh) ...

    Posted via CB10
    How did you reload it, just using BlackBerry Link and reload? If so, find and download an autoloader for your model and run it. It will do a better job of fixing software issues. I know of a few people with problems with their devices and just used link to reload and it didn't work. Used an autoloader and solved the issue.
    06-08-16 07:33 AM
  6. skstrials's Avatar
    skstrials
    The camera module is super cheap on Ebay. I would definitely look at replacing the part yourself.


    Posted via CB10
    06-09-16 11:39 PM
  7. destroyandroid's Avatar
    destroyandroid
    Actually, BlackBerry replaced it under factory warranty! Switching devices this weekend, and back in business!


    I did use link to reload the OS. Believe I went to the "preferences " menu, and performed a "wipe".

    Posted via CB10
    06-12-16 07:45 AM
  8. raino's Avatar
    raino
    Q&A Team
    Originally Posted by destroyandroid
    Actually, BlackBerry replaced it under factory warranty!
    You wouldn't happen to know what the final diagnosis was, would you?
    06-12-16 12:20 PM
  9. destroyandroid's Avatar
    destroyandroid
    Raino. Still in process of sending the old one back. BlackBerry did not provide any info via our tech support conversation

    Posted via CB10
    06-14-16 12:48 PM
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