1. BallJohnsonDance's Avatar
    Going on 9 days now,was told after opening up a service ticket that my unlocked passport isn't compatible with t mobile's network.i have had service with them since December with no previous issues

    Posted via CB10
    06-30-15 08:25 AM
  2. scrannel's Avatar
    You mean you had service with T-Mo previously but not with the passport. So, don't mean to ask, but are you sure it's unlocked?
    06-30-15 10:33 AM
  3. BallJohnsonDance's Avatar
    Yeah the coverage with t mobile was fine up until last monday..the first tech I spoke with couldn't understand why I had no coverage and then today a different rep stated that after tests they ran everything is fine and I should look into a new device

    Posted via CB10
    06-30-15 12:19 PM
  4. scrannel's Avatar
    Dude, if everything was fine until "last Monday", how can your device be not compatible with T-mo's network? It would never have worked. Go into a retail t-mo store and have them try another SIM.
    06-30-15 04:35 PM
  5. BallJohnsonDance's Avatar
    It has to be something with the t mobile tower that covers the area between my house and job,i was down at clearwater beach and had LTE also put my brothers at&t sim in while at home and after a quick reboot I had LTE on their network

    Posted via CB10
    07-01-15 08:17 AM
  6. gariac's Avatar
    When you are in the spot where you have no Tmob service, do a manual scan for services and find out if the phone at least sees the Tmob tower.

    This is to say "seeing" a tower is different than "connecting" to a tower.

    Posted via CB10
    07-02-15 12:12 AM
  7. BallJohnsonDance's Avatar
    No t mobile wouldn't even show up on a manual scan..just at&t and verizon

    Posted via CB10
    07-02-15 07:25 AM
  8. gariac's Avatar
    No t mobile wouldn't even show up on a manual scan..just at&t and verizon

    Posted via CB10
    OK, but in other locations you have service, right?

    Sounds like the tower really is out and the CSRs are wasting your time.

    Posted via CB10
    07-02-15 07:44 AM

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