[Sibi Chandran]

After updating to bb10.3.1 my BlackBerry z10 system took 8gb of space in internal memory someone please help me

Posted via CB10

[m3ach]

Have you reset the phone a couple of times?

Turn it off and take the battery out for a few minutes and see if that frees up any memory.

Once you've done that take a look in the device monitor and see what is hogging the memory and delete anything you don't need / use.

Posted via CB10 using my Z10 STL100-2 /10.2.1.3442 (My choice)

[W1ck3D86]

Mine only 2.57gb

Posted via CB10

[Sibi Chandran]

Will try it man thank you....

Posted via CB10

[Sibi Chandran]

Got problem just 10 hours ago...I can't restore my if then I'll lost my clash of clans village...that's what holds from restoring


Posted via CB10

[m3ach]

No need to restore at this stage, try the reset and deleting unused apps etc first.

Doing a restore is a complete pain, I always leave that to the last resort.

Posted via CB10 using my Z10 STL100-2 /10.2.1.3442 (My choice)

[Ferrarowitz]

I reset, I had it off for a week, if not more, because it hasn't been working.
Ever since I upgraded the software, I have no memory left. Now I cant send or receive emails.
An I deleted everything extra. I have no pictures, no apps, nothing but my email account. the systems crap (that I cannot delete) is taking up 12GB of storage.
What are my options?? I love this BB, but now completely hate it and I don't want the new small screen "Classis"
thanks

[W1ck3D86]

Just reinstall

Posted via CB10

[m3ach]

Just reinstall

Posted via CB10

If nothing else is helping I have to agree.

Just try and get it backed up before doing it though, although you do always run the risk of reintroducing the problem when you restore the backup unfortunately.

Posted via CB10 using my Z10 STL100-2 /10.2.1.3442 (My choice)

[Sibi Chandran]

Resetting has no solution...I tried it couple of times...it's not working


Posted via CB10

[girinath]

Send a screenshot of your storage from device monitor.

Posted via BlackBerry z10

[Sibi Chandran]

Posted via CB10

[BerryRipe]

There's your problem, delete Iron Man, Asphalt Racing and then do a couple of reboots.

Posted via CB10

[Sibi Chandran]

No pe...system takes the entire space...
It's not with apps...it's with the os update

Posted via CB10

[girinath]

You need to do security wipe than.... Delete everything and perform clean install of the OS

Posted via BlackBerry z10

[Rico4you]

On my Z10 stl100-1 with 10.3.1 system uses 3.88gb

[becky12450]

Somone help me I updated my phone I deleted loads of apps and 2,030 photos but it still keeps saying device storage full and yesturday I turned ma phone off and then turned it on at a later time to find out that my apps werent working and even my blackberry hub wont load what do I do?

[Rico4you]

I would back up phone with Link and do a security swipe. Then load new OS . Good luck

[m3ach]

I would back up phone with Link and do a security swipe. Then load new OS . Good luck

Looks like this might be the only solution.

Posted via CB10 using my Z10 STL100-2 /10.2.1.3442 (My choice)

[Sibi Chandran]

Could restore help me In fixing this...

Posted via CB10

[m3ach]

It could, although I don't think you have any other options at this point, you can't use the phone now so it can't get any worse than that.

Go for it and let us know if it works for you, good luck with it.

Posted via CB10 using my Z10 STL100-2 /10.2.1.3442 (My choice)

[FF22]

I am not sure what the phone does its cleanup. If the upgrade is done ota (over the air), the OLD OS is kept along side the new one to make sure everything does right. But it should eventually get cleaned out.

[m3ach]

I am not sure what the phone does its cleanup. If the upgrade is done ota (over the air), the OLD OS is kept along side the new one to make sure everything does right. But it should eventually get cleaned out.

I agree, but in this case I think something has gone wrong as the system is taking 8GB and seems to be eating any memory that is freed up, seems very weird.

I think the only hope is to do a clean install here.

Posted via CB10 using my Z10 STL100-2 /10.2.1.3442 (My choice)

[Sibi Chandran]

I made a security wipe guys..its fine now


Posted via CB10

[Sibi Chandran]

Posted via CB10