1. Philippe Chaigneau's Avatar
    since updating Z10 to 10.3.1.1565
    02-25-15 04:33 PM
  2. ckh_bb's Avatar
    Please be more specific, what exactly is your problem?

    Posted via white BlackBerry Zed10
    02-25-15 06:26 PM
  3. Philippe Chaigneau's Avatar
    For three maonth that I have had it, I have used it to watch youtube, listern to radio online, and now it doesn't play anything at all. it displays the sites properly, but won't play, an error ocured dowloading the file, please make sure it's compatible or something like that. Thanks for asking
    "Media Error
    There was an error retreiving metadata information. This media cannot be played."

    If I try to play my music
    "Error
    The file can't be played due to an unexected error.
    (3)"

    The same message for my videos


    Forgot, of course doesn't play ringing tune, When there is a call, only vibrates, and show no speaker, while at full volume and normal mode

    Should I restore to factory settings?
    Last edited by Philippe Chaigneau; 02-26-15 at 08:05 AM.
    02-26-15 05:07 AM
  4. ckh_bb's Avatar
    Start with a reset of your phone. Hold volume up and down buttons until screen goes black and BlackBerry boot logo appears

    Posted via white BlackBerry Zed10
    02-26-15 07:27 AM
  5. Philippe Chaigneau's Avatar
    Trying now, it works again!!!
    Thanks ever so much ckh_bb!!!
    02-26-15 12:13 PM
  6. Philippe Chaigneau's Avatar
    It did work at first, 2 hours later, it's gone again. I'll try again
    Works again, after an other restart, let see how long for this time, I hope it won't stop again, got to wake up at four on the morning for treatment prior to go to hospital on the morning...
    02-26-15 03:02 PM
  7. FF22's Avatar
    It did work at first, 2 hours later, it's gone again. I'll try again
    Works again, after an other restart, let see how long for this time, I hope it won't stop again, got to wake up at four on the morning for treatment prior to go to hospital on the morning...
    Hope things work well with the Media aspect and your health, treatment. And welcome to Crackberry
    02-26-15 08:30 PM
  8. moegrand's Avatar
    Worked on my son's z10 as well. Thanks!

    Posted via CB10
    03-19-15 11:25 PM

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