RIM faces lawsuit over BlackBerry outage

[parps]

Inevitable I guess...

RIM faces lawsuit over BlackBerry outage - The Globe and Mail

A law firm in Montreal has filed a potential class action lawsuit against Waterloo, Ont. -based Research in Motion (RIM-T21.17-1.41-6.24%) over the massive outage of BlackBerry smart phone service earlier this month.

Lawyer Jeff Orenstein of Consumer Law Group Inc. filed a lawsuit in Quebec Superior Court on Tuesday, demanding compensation for Canadian BlackBerry users who were left without e-mail, BlackBerry messenger service and Internet access during the outages, which occurred between Oct. 11 to Oct. 14.


The BlackBerry maker has had no shortage of bad news lately, with the lengthy outage of service adding to its woes. But it has already offered consumers some compensation for the problems its system suffered earlier this month.

The lawsuit must first be certified as a class action by a judge. The claims in the lawsuit have not been proven in court. The suit says RIM should compensate customers directly, or arrange for the wireless service providers to do so, based on a pro-rated amount for the length time customers were without full BlackBerry service.

A few days after the outage, RIM offered some BlackBerry users a free month of technical support and $100 worth of free app downloads. It has also reportedly discussed payments for the wireless service providers themselves in the wake of the outage.

But the lawsuit, which was filed on behalf of a BlackBerry user who says he relies on the system’s message service to stay in touch with friends in “Trinidad, England, Barbados and the United States” argues these moves are not enough.

The man “expected to be compensated for the loss of services to which he was paying a monthly fee for. Instead, he was disappointed to learn that RIM was only offering some free App downloads that he does not want or need,” the lawsuit reads.

Based on his data plan, which costs $25 a month, the lawsuit claims he is individually owed $1.25 for the one-and-a-half days he did not have service. Potentially hundreds of thousands of others are owed similar amounts across Canada, the lawsuit claims.

[dave1812]

I want a cut of any monies received for the many times BBM was inop during the last couple of years.

[parps]

I'm not sure I agree with all this lawsuit stuff, but if my carrier/cable provider/etc has any type of outage, I make sure to call and get credit if I am inconvenienced...is this any different?

[i7guy]

Let the judge *not* certify this as a class action suit and let the fun start.

[Darlaten]

Yup, stories breaking on all the local medias in Vancouver now about it.

[Jake Storm]

Originally Posted by dave1812

I want a cut of any monies received for the many times BBM was inop during the last couple of years.

I want to sue Dave for the lost time I've suffered from having to read his crap posts that get interjected into random threads.

*edit. Forgot about the ignore function. Problem solved.
But I still want to be compensated for my lost time.

[olblueyez]

You lose 3 days of service and they want to give you apps and customer service you never wanted or asked for? When will they ever learn?

Does RIM have a single resource more important than their customers?

Or is lining a few pockets more important?

Which is it fellows?

[dave1812]

Originally Posted by Jake Storm

I want to sue Dave for the lost time I've suffered from having to read his crap posts that get interjected into random threads.

*edit. Forgot about the ignore function. Problem solved.
But I still want to be compensated for my lost time.

It's about time you took personal responsibility

[olblueyez]

My Wife's 9810 was working like a champ during the outage and my 9000 was dead in the water.

That mean I am only eligible for half of the app downloads?

It's the honest thing to do right?

See'in how them there feller's down in Canadda picked out such sweet apps in all.

Posted from my CrackBerry at wapforums.crackberry.com

[Skeevecr]

Unless a person's mobile contract includes some kind of service level agreement then surely this is just random attention-seeking idiocy and if it did specify something then it would be against the carrier they would need to make a claim.

[Rootbrian]

Wow, just a bunch of people taking a small issue over the heads and making it extra big. I wouldn't bring on a lawsuit if my isp had an outage, I wouldn't do that with rim over their outage, I wouldn't sue my trike's maker or the cable/telephone/utilities just because of an outage. I wouldn't even sue the TTC, GO transit or viarail due to the delays, nor would I sue the car company if I even drove a vehicle when it broke down. I never sued the elevator maker or building property management because of some little thing. People really need to relax, because NOTHING AND NOBODY ARE PERFECT. My two cents.

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[dave1812]

Originally Posted by Rootbrian

Wow, just a bunch of people taking a small issue over the heads and making it extra big. I wouldn't bring on a lawsuit if my isp had an outage, I wouldn't do that with rim over their outage, I wouldn't sue my trike's maker or the cable/telephone/utilities just because of an outage. I wouldn't even sue the TTC, GO transit or viarail due to the delays, nor would I sue the car company if I even drove a vehicle when it broke down. I never sued the elevator maker or building property management because of some little thing. People really need to relax, because NOTHING AND NOBODY ARE PERFECT. My two cents.

Posted from my CrackBerry at wapforums.crackberry.com

You clearly aren't the woman who sued Micky Dee's over spilled hot coffee...

[ToREy_BLaST93]

They must not use AppWorld too often. They offering almost $100 in premium apps and technical support to anyone with a BlackBerry. They've went up and beyond their means to compensate us. What where they honestly missing on the internet. 85% with a blackberry must have a laptop within reach. People always trynna get over.

Posted from my CrackBerry at wapforums.crackberry.com

[ToREy_BLaST93]

If iWas RIM iWould countersue for wasting good brain stress that could be put on BBX

Posted from my CrackBerry at wapforums.crackberry.com

[magnetman-]

What I would like to see the Judge do is declair this a frivolous suit and toss it out. He should make sure that person who filed it pays for all of the cost for the time it cost to process the paperwork. I have not seen a landline phone company pay when something happens to their lines. I am thankful that it was not worse. With a system as large as BlackBerry's, they got the problem contained and fixed in short order. There is always someone trying to get something for free no matter how small. Ultimately the ones that are going to suffer is the customers that have to pay more for a phone or switch to another brand of phone. If this suit is allowed to go through, where does the money come from - higher prices to customers. I truely wonder what the real reason for fileing the suit is. The only ones to make any money with it are the lawyers.

Posted from my CrackBerry at wapforums.crackberry.com