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  1. Buzz_Dengue's Avatar
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    Thread AuthorThread Author   #1  

    Arrow Former RIM Employee to 'The Guardian' on UK Outage & Issues (?)

    excerpted...

    "The Guardian has reported that a former RIM employee has contacted the newspaper to say that RIM has been "ignoring problems with its server architecture that could prove its downfall for years.

    "They didn't start looking at scalability until about 2007, when they had around 8m active devices. The attitude was, 'We're going to grow and grow but making sure our infrastructure can support it isn't a priority'."

    The former employee continued: "They have their own clunky infrastructure to do something that you don't really need a clunky infrastructure to do anymore."

    http://uk.ibtimes.com/articles/228787/20111011/blackberry-rim-bbm-data-outage-bbm-down-email-t-mobile-research-in-motion-news.htm


    ----------------------------------------


    Can somebody tell me that this source is a disgruntled, sour grapes employee and that he is sorely off base on his asssessment... please?


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  2. nomi1978's Avatar
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    Well without going into details. I can say that while they may not have started to look into the systems until 2007. They have been aggressively working towards upgrading the infrastructure to ensure they had enough capacity.

    RIM's subscriber base grew quicker than what they anticipated and had to work quickly to make sure they could handle the growth. Can things be done better sure, what system is perfect. But they are working on ensuring optimal user experience.
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  3. lorax1284's Avatar
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    Until it's known / publicized what the problem was, it's pure speculation to say it's because of an inherent design problem / scalability problem.

    "ex" employee often means disgruntled, for one reason or another... often "gruntled" employees won't talk to the press and slag their old employer if they left on good terms... this person sounds eager to slag RIM... whatever, BIS is down, and that's absolutely not good, but as to the cause, well, we'll have to wait.
  4. Darlaten's Avatar
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    I agree with the above poster - anything by a "former employee" needs to be taken with a grain of salt. I find it always odd how former employers are so quick to point out whats wrong with a company and then fail to mention why they left or were sacked from the company they are so quick to criticize. Until RIM says something as to the cause of the problems, then this is just purely speculation by someone who has an axe to grind because he was canned.
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    Ask anybody in the media industry, attributing quotes to sources such as 'a former employee', 'a source', 'an analyst' etc in a news article would normally mean a cooked up story.. and this looks like one.
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    There's nothing greater than the anger of a former employee's words spread across the tabloids...
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    There is a reason why RIM has decided to put QNX into their email servers --- and it's not because the Playbook requires a special QNX server. Just like how Microsoft re-architectured the entire Hotmail backend from unix to Microsoft Windows server (took about 3-4 years after they bought Hotmail), RIM is re-architecturing their entire email servers to QNX.
  8. sosumi11's Avatar
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    Quote Originally Posted by graxyq View Post
    Ask anybody in the media industry, attributing quotes to sources such as 'a former employee', 'a source', 'an analyst' etc in a news article would normally mean a cooked up story.. and this looks like one.
    How many people leave companies because they do not agree with current management?

    How many RIM executives left recently again?

    Disgruntled could also mean frustrated with upper management and their stubbornness for ignoring the obvious.
    Last edited by sosumi11; 10-11-2011 at 01:19 PM.
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    basse vengeance ?
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    I know nothing about the Guardian. Therefore, my first question is: The Guardian, is this a reliable and reputable news source, or is it like the National Enquirer is in the USA...a rag of a tabloid?
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  11. jbs-horn's Avatar
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    The Guardian is a mainstream traditional newspaper with a center-left political slant. It is not a "tabloid" such as the Sun and the former News of the World.

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    Quote Originally Posted by newcollector View Post
    I know nothing about the Guardian. Therefore, my first question is: The Guardian, is this a reliable and reputable news source, or is it like the National Enquirer is in the USA...a rag of a tabloid?
    The Guardian is one of the top newspapers in the UK -- definitely not a tabloid rag.

    The story came out yesterday in the Guardian. The OP wouldn't know that since he apparently just copies and pastes items from his Google news feed indiscriminately.
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    Quote Originally Posted by newcollector View Post
    I The Guardian, is this a reliable and reputable news source
    yes, but your question should be:
    is the `ex employee` disgruntled, overemphasising things, or simply spot on. THAT is the real question. which im sure we wont ever really know.

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  14. rollingrock1988's Avatar
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    I think it's unreasonable to assume that this employee is "disgruntled" or was a problem employee.

    If someone sees the outcome of a situation, isn't it safe to assume that they would want to leave for something better?

    I'm not saying RIM is dying but if I was an employee of a mismanaged company I would say something about it after I left. Doesn't mean I hate the company. Many people who worked for RIM loved it but if it is making mistakes that can affect their life in the future it's not wrong for them to leave or be upset about management decisions.
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    It's not really about tabloid vs. newspapers vs. tech blogs.

    Most of the RIM stuff are too technical --- even for tech blogs.

    What we know is that RIM's NOC was designed with 1 person using 1 device in mind. This weakness has nothing to do with "scalability" in terms of numbers of Blackberry users as stated by this "former employee".

    RIM has to re-architecture the NOC servers to get the Playbook into their overall system.

    After Microsoft bought Hotmail --- Microsoft spent the next 4 years migrating the Hotmail servers from Unix to Windows server OS. RIM bought an OS company (QNX) --- of course they are going to migrate their NOC servers to QNX. But that has nothing to do with rumors that QNX handsets requiring QNX NOC servers to get push email.
    kbz1960 likes this.

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