Class-action suit filed against RIM after BlackBerry outage

[vlade31]

via BGR

Class-action suit filed against RIM after BlackBerry outage

BlackBerry users have filed a class-action lawsuit against Research In Motion after the company’s massive service outage earlier this month, the Financial Post reported on Wednesday. The suit was officially filed by the Consumer Law Group in the Quebec Superior Court “on behalf of individuals who have BlackBerry smartphones and who pay for a monthly data plan but were unable to access their email, BlackBerry Messenger service (BBM), and/or Internet for the period of October 11 to 14, 2011.” It specifically focuses on “RIM’s failure to take action to either directly compensate BlackBerry users or to indirectly compensate BlackBerry users by arranging for wireless service providers to refunds their customers and to take full responsibility for these damages.” RIM’s BlackBerry outage lasted several days and spanned around the globe. The company’s co-CEO Mike Lazaridis offered a public apology and RIM has offered limited free tech support in addition to a number of free “premium apps” as compensation, however, RIM currently has no plans to reimburse customers for the downtime.

[maddie1128]

I have no intention of being a part of that BS. All that is for is to pad some lawyers pockets.
I am happy with my BIS service. My directv goes down much more and they give me nothing!

[DannyAves]

My Comcast Internet service goes down about once per week, not for long but it does go down....that is just the nature of technology today.

[murnende]

I don't think the suit will get far. Not only has RIM taken steps to compensate the 'injured,' but service disruptions are far from unusual.

I have a feeling that unless it can be shown that RIM somehow acted in bad faith, this won't do much beyond filling some lawyers' pockets.

[katiepea]

the public perception of RIM is more damaged from this lawsuit regardless of whether it succeeds or not, it will make headlines and people will see RIM in an unreliable light.

[i7guy]

I don't think so. This is not a common occurence. If what you say was the case, Microsoft's reputation would be in the toilet for their inability to secure their operating system and application code.

[rmjones101]

Originally Posted by i7guy

I don't think so. This is not a common occurence. If what you say was the case, Microsoft's reputation would be in the toilet for their inability to secure their operating system and application code.

Are you really saying this is not the case with Microsoft?

[lnichols]

Pretty sure that no end user signs an SLA with either RIM or their carrier for Blackberry Service. I know I've never had to sign one, therefore, I know that service isn't guaranteed. This is stupid. I would say investors suing them for misleading them would have a good chance, but this is just pure crap.

[Rootbrian]

All the more for the money hundry to get at rimm's cash pile. I never sue/bring on lawsuits on people or companies/businesses because of faults/outages/glitches or anything like that.

Posted from my CrackBerry at wapforums.crackberry.com