Carrier / BIS / BES Service Outage Forum

[Guatiao]

Tripster, is it an all-carrier wide outage??

[Nelimungous]

I just redid all my email accounts on att and had zero problems.

Posted from my CrackBerry at wapforums.crackberry.com

[bigmac05]

Data on my Tmobile blackberry has been slow to nonexistent, I thought I was the only one! I can't use my twitter app or facebook app, only when I am logged under UMA does everything work.

I hope this is fixed soon!

[jlsparks]

Originally Posted by Tripster

Confirmed there is a massive BIS outage and a ticket has been issued!

Dataoutages reported nothing today. I've had no problems with VZW data in KY. Do you have a master ticket number?

[Gimp1273]

Out here in NC on Verizon and Sprint.

[jerry12]

its out nationwide BlackBerry Data has been out all day and Rim is working on it.

[Gimp1273]

there any news of when it will be fixed or back up?

[jlsparks]

RIM escalated their partial BIS outage from earlier to a nationwide outage within the past 2-3 hours, and have deemed it to be a critical outage (duh), which I believe is their highest level of escalation. Presently approximately 75% of BIS clients are affected - I'm lucky, and am not affected. Full restoration is expected at approximately midnight EST, or 2 hours from now.

[4872.]

??? BIS outage in North Dakota??? on hold STILL "All of our lines are still busy; please stand by and the next available Represenative will assist you as soon as possable. Thank You".............

[Gimp1273]

so does this mean BIS is a crappy service and cant handle blackberry service?

[morales0416]

Originally Posted by 4872.

??? BIS outage in North Dakota??? on hold STILL "All of our lines are still busy; please stand by and the next available Represenative will assist you as soon as possable. Thank You".............

Might as well hang up they not gonna be of much help should be fixed soon its a RIM issue not a network issue

[jlsparks]

Originally Posted by Gimp1273

so does this mean BIS is a crappy service and cant handle blackberry service?

No. Your post doesn't even make sense. BIS is the means by which you send and receive data on your BlackBerry.. it IS BlackBerry service. It also means that, on occasion, systems fail. Including BIS. The last BIS outage of any significance was on 9/22. I'd say it's way too early to jump to conclusions about what should/could have been/will be done. RIM doesn't help their cause when a situation is created during which approximately 75% of all carriers' BIS customers are affected in some way. That said, it would be reasonable to believe that RIM will take appropriate steps to determine the root cause of this outage and fix it. IMO this thread should stick to outage reports and information rather than become a RIM bash fest. That doesn't help those who are looking for information regarding the outage.

[stuatc]

Is there a RIM website (page) where outages like this can be monitored?

[tbcpn]

Originally Posted by jlsparks

...It also means that, on occasion, systems fail. Including BIS. The last BIS outage of any significance was on 9/22...

Soooo, we plan on some sort of BIS / Blackberry failure every six-ish weeks? Sure as h*ll wish my customers would accept that on our product...

[BrennB]

still down in SF Bay Area sprint.