[ichat]

BB Services @ India Airtel also down

Posted from my CrackBerry at wapforums.crackberry.com

[jmatalon]

Same here, Turkey Turkcell.

[Kobol]

This is a long one, over 4 hours now, i've not had an outage this long in the 5+ years i've been using BBs.

annoyingly today is the day i really badly need BBM

[olsj8]

My BIS has now started to work on O2 wifi as of 15.11 (London area)... all services working, incl BBM and Emails. 3G still down.

Update: as of 15,15 it has now stopped working... wow, I got 4 mins of access. Thanks RIM.

[Mio_Ray]

This is pretty frustrating. Let's hope that the upgrade or whatever is in fact worth it. I was in the middle of an OS upgrade and it will not register to the network, so my BB is about as functional as a Nokia 2110....


Sent from my iPad using Tapatalk

[mikejonesifr]

yep, got three emails and one BB then nothing

[Dugganm]

And the girl I spoke to at O2 seems to have fed me a pack of lies.. this doesn't seem to have anything to do with an 'update to BIS'... grr.

Thats interesting...I tweeted at lunchtime (before I realised there was a BIS outage) that I couldnt get anything to work...and then publicly wondered if this was related to the BIS update to 4.1. By coincidence, O2 Customer support follow me on Twitter...

[Snazy]

My BIS has now started to work on O2 wifi as of 15.11 (London area)... all services working, incl BBM and Emails. 3G still down.

Update: as of 15,15 it has now stopped working... wow, I got 4 mins of access. Thanks RIM.

Hope mine starts working soon too. Orange in London, nothing yet. 3G fine though

[TMGould]

Tried to Call RIM about this - wont tell me anything without their ticket # (which seems odd, considering its quite a major problem)

Vodafail Corp dont know anything either, all they could tell me were internal ticket #'s

[Mio_Ray]

Semms to up now in DK, at least my phone registered


Sent from my iPad using Tapatalk

[jaycee58]

I've had my email sound but no emails have arrived! BBM still not working. Neither is BerryWeather or Facebook. Had nothing for several hours now. Browser seems to work, though!

I'm in India but on a UK contract and using wi-fi only via satellite which has its earth station in Hong Kong.

[jacmeister68]

Pretty unacceptable in this day and age. Phone and services rendered useless.

[tinny24]

just got some bbm status updates through, hopefully a good sign, still unable to use, bbm, email, web etc... but it was a positive as the 1st i received in a few hours

[edybatistuta]

BIS still down right now, O2 Germany. RIM should actually inform users of possible downtime, regarding BIS 4.1 Update. Not cool.

[ichat]

Got a group invitation tried to accept but failed. It came out and went. I hope its testing period and it will work again

Posted from my CrackBerry at wapforums.crackberry.com

[Phill_UK]

I'm in India but on a UK contract and using wi-fi only via satellite which has its earth station in Hong Kong.

I'm in the UK on a UK contract and using wifi only via a router which has it's earth station in my living room

Posted from my CrackBerry at wapforums.crackberry.com

[PeterRei]

Strange things happening here with t-mobile Germany too. Some Mail have been sent, some not. Made a test-Mail to my second account; it's shown as not sent, but in fact it has arrived.

[Buzz_Dengue]

BlackBerry Outage Across Multiple Countries
Reason for problem as yet unknown
IDG 10 Oct 2011

BlackBerry customers on various networks across the UK and Ireland are suffering an extensive data outage, cutting them off from e-mail, instant messaging and web access. The Telegraph in the UK is going so far as to report it as a Europe, Middle East and Africa (EMEA) outage. The outage began for some customers before 10am this morning, with Vodafone UK customer services saying they had the problem confirmed by BlackBerry maker RIM at about 11.30 this morning. No technical details about the outage are publicly available.

One Irish Blackberry user on the Vodafone network reported very slow updating as opposed to complete service loss.

Vodafone Ireland's Twitter support account said "confirmed issue with RIM in ROI and UK. No estimated time of fix as yet."

Unhappy BlackBerry customers have flooded the Twitter social networking site with their complaints about the outage, with #BlackBerry now trending on the site as a result.
Vodafone UK customer services said they believed the outage was affecting "80% of UK BlackBerry users on all mobile networks, not just Vodafone's".

This has not been confirmed by RIM, whose spokeswoman in the UK had no official comment to make on the problem as of 13:30 - about 3.5 hours after the problem started for many.
The spokeswoman said an official statement would be made later today. The main Canada-based BlackBerry customer services Twitter account (@BlackBerryHelp) was oblivious to the outage. A posting at around 13:00 UK time said: "Hey #teamblackberry happy Monday everyone! Hope you all had a great weekend we are back to answer your questions stay tuned for answers."

There was a major BlackBerry outage in Canada and parts of Latin America last month, and the UK suffered at least two BlackBerry outages last year.

Vodafone customer services were advising customers to take the following action to reboot their phones later this afternoon, if it appeared the BlackBerry service had not automatically resumed on their devices:

"Take out your battery and SIM WITHOUT first turning off your phone, put the battery back into your device without the SIM, and then turn on. Then put the SIM back in. If Vodafone data services were then not found, try and connect to another rival network manually (which wouldn't be successful), and then try and manually select Vodafone data services again."
IDG News Services and TechCentral Reporters

BlackBerry outage across multiple countries | TechCentral.ie

[audio_engr]

Time in UK is 15:54 Hrs

No signs of any restoration yet ...

My Vodafone carrier in India says 16:00 Hrs UK time RIM promised to put the service back. So lets see ...

[Spawn12]

Pretty unacceptable in this day and age. Phone and services rendered useless.

Really??...my phone, sms and web browsing works perfectly fine...only things that arent working is my BBM and emails...so how you can say phone and services rendered useless is truly beyond me...anything that uses the BIS network wont work that includes certain apps for me but otherwise i can still make and text people if need be.

[Kiddello]

Yep, my BB has been out of internet and BBM action since this morning. Fortunately, I'm lined to a wifi router

[wembley99]

Even with wifi there's no service for me.

And it's now 16:07 UK time. No signs of life yet...

[Shadowsong]

Same here for me.

Time: 1613hrs
Network: Orange UK
Status: No Data services as yet available (i.e. no BBM, web browsing, etc)


Any official word on *when* we'll be back online anyone?

[Paladinleeds]

Affecting a load of my BlackBerry wielding friends. Can't say it is affecting me though (I have HTC now), but yes, I feel for you guys. Let's hope it gets restored soon!

[olsj8]

Wifi seems to be working.. so I have web access and changed some app settings from BIS to WiFi so that they work. Unfortunately, Email and BBM are still not connected though.