BIS..."message truncated due to size"...

[WarEagle1986]

2011-OCT-08, Carrier=Verizon, phone=9850

Turned on mobile this morning and found that e-mails sent to/from my 9850 via BIS for either/both Hotmail and MSN all show same error message "Message truncated due to size". Further, see same issue with another POP3 account (unrelated webmail service set up through major domain provider).

File Size: it is NOT a file size issue, many of these are simple text files and I have directly read, viewed the compliant size full e-mails at respective web-mail applications without issue.

Seem to recall other RIM users on other carriers having this sort of issue over last month, first time I've seen this on my Verizon 9850.

Notes:
A) Not seeing this problem with BES account - it is functioning normally.
B) After checking all of my BIS linked e-mail accounts, interested to discover that only ONE seems to be functioning OK - (VZW) bb e-mail "...vzw.blackberry.net" - yet all other BIS POP3 are having issues.

[WarEagle1986]

RIM Article ID: KB03592
Last Modified: 09-15-2011
Support & Services, BlackBerry Technical Solution Center.

KB03592-What is the maximum email message size when using a BlackBerry Internet Service account

Subject: What is the maximum email message size when using a BlackBerry Internet Service account?

Overview

Email messages received using a BlackBerry® Internet Service account cannot exceed 8 MB, regardless of the size of the mailbox.

Additional Information

The 11 MB size limit includes overhead created by base64 encoding. After applying base64 encoding, the largest email message that can be sent using a BlackBerry Internet Service account is 8 MB.

Multiple attachments are supported, however, individual attachments that exceed 8MB in size will be able to be viewed but unable to be downloaded to the BlackBerry Smartphone.

When an email message that is larger than 11 MB is sent to an email address that is associated with the BlackBerry Internet Service, the body of the email message will appear as:

"Message truncated due to size."

[K1NG-J]

I believe this has to due with a Blackberry BIS upgrade. I remember reading somewhere yesterday that the new BIS upgrade to version 4.1 was supposed to happen late last night into early this morning. Now all my messages show as truncated. A little more than a coincidence I'm thinking.

[K1NG-J]

I just found out that there is a nationwide Blackberry outage which is due to the upgrade to BIS 4.1 last night. This is why we are all having the "messages truncated" issue.

[crackles0613]

Originally Posted by K1NG-J

I just found out that there is a nationwide Blackberry outage which is due to the upgrade to BIS 4.1 last night. This is why we are all having the "messages truncated" issue.

Outage still in effect: NYC Northern suburbs.

[WarEagle1986]

Temporary errors with BIS routed e-mails appear to have been resolved (for my mobile on VZW anyway) sometime between ~ 13:00 & 13:30 EDT (GMT -4).

[WarEagle1986]

Product Overview
BlackBerry® Internet Service Email 4.1 (BIS-E 4.1) represents the latest service update to RIM’s retail email offering targeted at the Prosumer segment.

BIS-E 4.1 introduces Message Improvements, Inbox Priming, BIS Account Management Updates, Carrier Admin Reporting, and additional language support.

Product Features
Improved large email and native attachment support
Subscribers using BlackBerry smartphones with BlackBerry® 7 installed can receive email messages that are up to 11MB in size, download attachments in their original format that are up to 8MB in size and view up to 300KB in an HTML email message


No interruption to email flow on SIM swap
Subscribers who insert a new SIM card in to their BlackBerry smartphone, including SIM cards from a different wireless service provider, no longer experience email flow interruptions.


Inbox priming for new account integrations
When a subscriber adds an email address to a smartphone, the inbox on the subscriber’s smartphone is pre-populated with up to 20 existing email messages from the email account.


Support staff reporting tool
Using the BlackBerry Internet Service administration website, administrators can generate reports on support staff member accounts. Reports include user, group, and account information.

[WarEagle1986]

Originally Posted by crackles0613

Outage still in effect: NYC Northern suburbs.

Your BIS mail up and running now?

[WarEagle1986]

K1NG-J:

Is your BIS mail up and running now?

Temporary errors with my BIS routed e-mails appear to have been resolved (for my mobile on VZW anyway) sometime between ~ 13:00 & 13:30 EDT (GMT -4).