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Old 07-05-2011, 11:47 AM
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Default BES outage?

I updated my 9700 to v6 then gprs in lowercase meaning no BB service. My carrier support told me to wipe the phone. I did it same result.
Then I decied to switch SIM card with my 9780 which had service. Then both had no service. Switched SIM card again same thing. I guess the service is out.. Anyone has any intel? I'm trying to contact my carrier but no answer for 30 min..
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Old 07-05-2011, 11:59 AM
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If you are on BES, they will ask you if you contacted your company BES admin. Your carrier wont be able to fix this unless you are suspended for non pay.
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    Thread Author   #3  
Old 07-05-2011, 01:00 PM
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Thanks for your answer. I am the BESX admin. I spent an hour waiting on the phone to get my carrier support. I've asked one of the user that is still connected and the e-mail are going thru. It seems the new connections won't be established but existing are ok. I've also tried with a 8310 on Orange France and same thing. It worked once then after a battery swap no more BB service.
I hope this will only last few hours. So do not switch off your radio.
Anyone else affected?
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Treo 600 → 650 → (Nokia E61→HTC TyTN) → 750v → (SE P990i→Treo 680) → Samsung i600 → (SPV E650→iPhone) → i780 → BlackBerry 8700g → 9000 → 9700 → (Samsung i5700→Nokia E71→BlackBerry 8520→Palm Pixi→SE X10 Mini→SE X10 Mini Pro) → 9800 → 9780 → 9900
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Old 07-06-2011, 10:07 AM
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The service has been back on the 9700 after 1 hour and an half.
But the 9780 has been back after 7 hour and an half..
I tried the 83100 the service is back also.
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Treo 600 → 650 → (Nokia E61→HTC TyTN) → 750v → (SE P990i→Treo 680) → Samsung i600 → (SPV E650→iPhone) → i780 → BlackBerry 8700g → 9000 → 9700 → (Samsung i5700→Nokia E71→BlackBerry 8520→Palm Pixi→SE X10 Mini→SE X10 Mini Pro) → 9800 → 9780 → 9900
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