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BB e-mail outage? BB e-mail outage?
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Old 12-05-2011, 12:35 PM
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Default BB e-mail outage?
Just hoping to see if it's just my phone, which in that case I'll call Sprint for help, or a more widespread problem.

Details:

Bold 9930
Sprint
Location: Portland, OR
Unable to send or receive e-mail
No e-mail sent to my BB since about 2am last night. When I got to work I refreshed Outlook and I got about 15 e-mails that I would normally receive on my BB.
BBM working fine.

Anyone else having an issue? I've tried 2 restarts and 2 battery pulls with no success.

Thanks!
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  #2  
Old 12-05-2011, 12:45 PM
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I got worried when I saw your post so I checked and everything is good on mine. I'm with Sprint (though that may be changing for Verizon due to the CarrierIQ issue).

I turned off my wifi and the web, 3 e-mails, BBM work fine for me. I'm in Portland, Oregon if that matters.
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Old 12-05-2011, 12:46 PM
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I work at Verizon in Chicagoland, my 9930 is not receiving/sending BIS emails, however my exchange email is working fine.

I figure there's another BIS outage in its infancy.
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Old 12-05-2011, 12:58 PM
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I too had shortages last night from 12:22 am (EST) all but Phone service and texts werent working, which looked like it was fixed shortly after 9am, when i saw loads of texts, emails and sms messages on the phone. Telus is my provider...
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Old 12-05-2011, 01:02 PM
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Before you waste time on hold with your network, try a battery pull to reset the phone then refresh Host Routing Table and Service Books. They should be the first things tech support will want to try anyway so you will be one step ahead.
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Old 12-05-2011, 01:06 PM
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Yeah ended up doing that for over an hour and the same result.. Its good to know that my provider never answered my messages... I refuse to speak on phone as i am tired of always having them never admit to a problem...Its never them excuse ya know...
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Old 12-05-2011, 01:07 PM
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My email and text stopped working on my 9900 about an hour ago. I did several battery pulls - no luck. My provider is Telus. Here we go again
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Old 12-05-2011, 01:12 PM
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@saabaero

Thank you for assuring me that i didn't lose my mind!!!
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Old 12-05-2011, 01:18 PM
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Just did a test, and all five of my email accounts pushed fine to my BlackBerry.

(Sprint/Rhode Island and Southeastern Massachusetts)
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Old 12-05-2011, 01:40 PM
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CONFIRMED WITH RIM!!!
There is an "issue" if you have pop3 service with GoDaddy.com They said I should try agaian "tonight or tomorrow". RIM alsao indicated to me that I was going to have to delete my accounts and re-add them. FRUSTRATING!
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Old 12-05-2011, 01:44 PM
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That sounds like a mail server problem or blocking, not a RIM outage.
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Old 12-05-2011, 01:47 PM
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no issues here.
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Old 12-05-2011, 01:51 PM
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Default BTW.. My Stats..
BTW.. Sprint 9930
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    Thread Author   #14  
Old 12-05-2011, 02:07 PM
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Default Go Daddy issue
Update:

I called Sprint and they got my e-mail working again. It seems to be a problem with e-mails coming from Go Daddy. Sounds like Go Daddy changed something and didn't bother to tell us. It took Sprint about 10 minutes and they fixed everything.

Hope this helps!!!
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Old 12-05-2011, 03:08 PM
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I'm in california and i'm NOT able to send or receive emails right now...
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BlackBerry Forums at CrackBerry.com > > BlackBerry Carrier Discussion > Service Outages   BB e-mail outage?

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