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Old 01-11-2012, 05:09 AM
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Device(s): 9780, 9300
Carrier: Orange UK
 
Location: East Sussex, UK
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Default App World outage this morning

I tried to upgrade Poynt today. But when I went into App World on my 9780 and clicked on My World I received the following error message "device token storage exception error id 40670".

I went into My Account, Payment Options to check if my account was okay and I couldn't even log in - it said my password was incorrect. So I tried a battery pull - no joy. I then uninstalled and re-installed App World. Still no joy. Panic set in...

In desparation, I tried to reset my App World account from BlackBerry - BlackBerry ID and it all became clear.... the site was down for maintenance (I'm in the UK). So, I left it a few hours and, lo and behold, everything was back to normal.

I would have thought that RIM could have coded this better. A simple "site down for maintenance" message rather than "device token storage exception error id 40670" would have helped... And, there was nothing posted on their BlackBerry Service Update site (BlackBerry Service Update)...

Hope this helps someone in the future. I found a couple of references to this error on the web but no solutions...

CU

Ades
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BlackBerry Forums at CrackBerry.com > > BlackBerry Carrier Discussion > Service Outages   App World outage this morning

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