What to do now?

[hell167]

I bought a rogers blackberry phone about 3 months ago from a rogers store. The sales person assured me I will still have warranty even though i'm going to unlock it and use it on fido. Yesterday, the phone died and I need to send it in to be fixed. The problem is, the sales person said just call rogers and they will sort out everything for the warranty, the rogers rep on the phone said I need an account with rogers for any action to take place. I don't have a rogers account and I don't know anyone on rogers. What can I do? Does that basically mean I'm screwed with no warranty?

Any suggestions would be greatly appreciated.

Thank you.

[Bazza1]

If you go into their store and buy a device from them at the 'no contract' price, there still should be a manufacturer's warranty (probably for a year) in place, yes? If this info wasn't included in the box as to where a repair depot would be for RIM, then it would still be a 'nice gesture' for Rogers to advise where your nearest one would be.

Rogers isn't going to feel obligated to repair/replace the device (especially as it isn't under contract with them and you're not being driven to penury to 'pay off' the phone they would supply under contract), but as a retail outlet, they should still know where devices they sell should be sent for repair.

Otherwise, their response implies there is no warranty supplied or implied when you buy a device with no contract - and given the price they and RIM charge, that simply can't be right...

[hell167]

Yeah that's the problem. Its not really that they are not willing to help. The phone rep just stated he is unable to help since I do not have any sort of account with them. Apparently he can't even start the process without account information

Posted from my CrackBerry at wapforums.crackberry.com

[Habs_fan]

Use a friends acct?

Posted from my CrackBerry at wapforums.crackberry.com

[mmagda]

BS. there's a form they fill out and send it off to the repair depot... or they used to.

Yet again the Rogers minimum wage drones can't even process something as simple as sending out a phone.

Anyways, if not ask them for the contact to RIM and where they ship it to.

Although this way, you pay to ship so it comes out of your pocket. Where you 'help' them with the paper work i'm sure they'll be happy to send it off for you 'on them' [rogers store]

[Kevbodian]

The store doesn't like to replace phones or help with issues like this because it doesn't earn them anything. They will almost always say phone Rogers Technical support.

If you're no longer a client of Rogers, you can call RIM but they charge $50 per technical support problem. If your device needs repair, they may not even do it for free because you didn't go through Rogers.

It's really quite stupid and I am in a similar situation.