| | 07-15-2012, 09:09 AM Thread Author #1
ROGERS so bad...
Hi, if I have to deal with rogers again I will lose all sanity.
This is what I typically go through when dealing with rogers,
Hi, we at Rogers take pride in providing you efficient and effective customer service, that is why our help line is run out of India. In addition we have very low call queues thanks to our other help line in Pakistan. Customers can expect several transfers between agents, as we test for dedication and authenticity of problem. We are fully capable of resolving any issue, our agents are misinformed about our own catalogs for your benefit, the advertisements on rogers.com? well... thats just for show, our agents in india know what you really want. Customers that are dedicated enough and get a hold of an agent can expect further delays as we try to translate the previously placed indian/pakistani notes on the account. Rest assured, if your issue cannot be resolved there is always the possibility of escalation to a manager/supervisor. For your benefit, we have selected the cream of the crop from india and pakistan and brought them to toronto to manage our diverse clients. Naturally, our managers are extremely busy so its not uncommon to experience several lost calls during transfers. In some occasions there have been strange reports of regular employees impersonating management. Our fail proof guarantees that you are satisfied, so you may request a call back from one of our two managers who will return your call in a very efficient manner. Most call back requests are fictitious promised and or take two to three days tops. Impatient and angry customers who do not receive call backs are invited to try again. Finally, when we resolve your issue we resolve it well. Which is why some customers are so satisfied they call back for further customer service. At rogers, we believe in doings things right. At the end of the month there is a possibility of small - moderate billing discrepancy, customers who are lucky enough to read the bills are invited to call our billing department. Our billing department is located out of Quebec. But worry not, when you call back the indian/pakistani notes describing your situation will be gone and we will have no idea what you are talking about. At Rogers we make promises, boy do we make promises.
THANKYOU FOR CHOOSING ROGERS HAVE A NICE DAY
No offense to any indian/pakistanis! Imagine if they brought french tech support to india.
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