ROGERS so bad...

**skyrocket9** · 07-15-2012, 09:09 AM

Hi, if I have to deal with rogers again I will lose all sanity.
This is what I typically go through when dealing with rogers,
ROGERS:

Hi, we at Rogers take pride in providing you efficient and effective customer service, that is why our help line is run out of India. In addition we have very low call queues thanks to our other help line in Pakistan. Customers can expect several transfers between agents, as we test for dedication and authenticity of problem. We are fully capable of resolving any issue, our agents are misinformed about our own catalogs for your benefit, the advertisements on rogers.com? well... thats just for show, our agents in india know what you really want. Customers that are dedicated enough and get a hold of an agent can expect further delays as we try to translate the previously placed indian/pakistani notes on the account. Rest assured, if your issue cannot be resolved there is always the possibility of escalation to a manager/supervisor. For your benefit, we have selected the cream of the crop from india and pakistan and brought them to toronto to manage our diverse clients. Naturally, our managers are extremely busy so its not uncommon to experience several lost calls during transfers. In some occasions there have been strange reports of regular employees impersonating management. Our fail proof guarantees that you are satisfied, so you may request a call back from one of our two managers who will return your call in a very efficient manner. Most call back requests are fictitious promised and or take two to three days tops. Impatient and angry customers who do not receive call backs are invited to try again. Finally, when we resolve your issue we resolve it well. Which is why some customers are so satisfied they call back for further customer service. At rogers, we believe in doings things right. At the end of the month there is a possibility of small - moderate billing discrepancy, customers who are lucky enough to read the bills are invited to call our billing department. Our billing department is located out of Quebec. But worry not, when you call back the indian/pakistani notes describing your situation will be gone and we will have no idea what you are talking about. At Rogers we make promises, boy do we make promises.

THANKYOU FOR CHOOSING ROGERS HAVE A NICE DAY

No offense to any indian/pakistanis! Imagine if they brought french tech support to india.

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**Knightcrawler** · 07-15-2012, 09:39 AM

First, being pakistani myself, im mildly offended. And second, this is why i got out of my rogers contract and will never go back. I recommend you do the same.

Before my time is done i WILL dance on Ted Rogers' grave.

**skyrocket9** · 07-15-2012, 09:44 AM

No offense meant you sorry, Ill join you in that dance. Who are you with now, as im at my ropes end with Rogers.

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**srissman** · 07-15-2012, 10:04 AM

I have dealt with Rogers too many times, but I must admit I had worse service from Bell.
I need to get my service from somewhere and the grass is never really greener elsewhere.
Maybe the wrong attitude, but I tend to ignore things until it starts costing me money, then I bring all problems at once.

Also, the problem is with the outsourced "customer service" not the location and nationality of the "help". I find it more difficult when neither of us can understand each other well; I feel the pain.
(It would be just as bad for me listening to a local from newfoundland

)

BTW: totally impressed you typed the whole email out on your 9900... I love that keyboard.

**skyrocket9** · 07-15-2012, 10:09 AM

Originally Posted by srissman

I have dealt with Rogers too many times, but I must admit I had worse service from Bell.
I need to get my service from somewhere and the grass is never really greener elsewhere.
Maybe the wrong attitude, but I tend to ignore things until it starts costing me money, then I bring all problems at once.

Also, the problem is with the outsourced "customer service" not the location and nationality of the "help". I find it more difficult when neither of us can understand each other well; I feel the pain.
(It would be just as bad for me listening to a local from newfoundland

)

BTW: totally impressed you typed the whole email out on your 9900... I love that keyboard.

Hehe I once typed a 12000 word essay on my bold 9000! fun times.

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**chm985** · 07-15-2012, 10:50 AM

I totally get your frustration with Rodgers. Out of a 3 year contract I only lasted 6 months. Terrible reception and bad customer service, I don't personally know anyone on Rodgers anymore.

**wxmancanada** · 07-15-2012, 11:34 AM

Impressive that you wrote that whole thing on your 9900!

I feel like I'm going to get shot for saying this, but there's no outsourcing. It's all within Canada. There are, as mentioned earlier, call centres all across the country. Billing and everything head office comes out of York Mills in Toronto, so you may have just had bad luck and received a native French person from that office.

All that being said though, the call centres need to be COMPLETELY revamped. It has to be the lowest part of the company, which is sad, as it's the front line for customers past the store experience.

**amazinglygraceless** · 07-15-2012, 12:07 PM

Did you really need two (2) threads for this?

http://forums.crackberry.com/general...s-well-735343/

**Knightcrawler** · 07-15-2012, 12:12 PM

Originally Posted by inthemix9

No offense meant you sorry, Ill join you in that dance. Who are you with now, as im at my ropes end with Rogers.

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i switched to mobilicity and they've been pretty good so far. their $40 unlimited plan gives me everything i need, plus unlimited data (not that i ever use more then 200 mb, but its nice to have nonetheless). The only issue with them is coverage. If you've in one of the major cities (toronto, montreal, calgary, vancouver etc) you're covered within the city limits, but if you have to go outside for whatever reason (like i do for work), then its kinda of a pain. But i'd rather just get a prepaid sim with rogers/bell and put 10 bucks on it for emergency use rather than switch outright.

**tireboy66** · 07-15-2012, 12:44 PM

Thats funny i get excellent customer service from Rogers ..never had a issue ..

**willowbeast** · 04-08-2013, 07:52 PM

Same here I get great service.

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**jaleelhamid** · 04-08-2013, 07:54 PM

I call rogers all the time barely get pakistan's or Indian

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**lurk_n_post_2000** · 04-08-2013, 08:26 PM

You know why Rogers doesn't care about service? The same reason Bell doesn't. For every customer that leaves because they're mad at them, another one signs up because they're mad at the competition.

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**carsonrush4** · 04-10-2013, 01:05 AM

IV always had great service with rogers and never talks to anyone outside Canada in 10 years. Just because they have accents doesn't mean that they're not from Canada. Plus iv received thousands of dollars in discounts. It's all about how you talk to them. My plans right now 56 dollars a month including tax. For unlimited everything including long distance. Doubt any provider can beat that with any sorta coverage area

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