rogers running a bull**** operation

[grex18]

My girlfriend was eligible for an upgrade - goes to rogers wanting white torch.
They tell her they never received the white torch and she would have to contact customer service and have it mailed to her. She calls and they send it to her and when she opens it its all scratched up and covered in dust and hair!! WTF. Paint is chipping so she calls and they almost tell her she cant send it back!!! After getting transferred a bunch of times she is finally told "We dont normally take phones back for this issue but....." so shes getting a new one mailed to her!

Total bs. Way to start off with someone switching from apple to bb lol

[Bazza1]

Yes. And?

Welcome to Rogers 'Customer Support'.

[grex18]

Lol I just needed to vent.

Posted from my CrackBerry at wapforums.crackberry.com

[chrisesau]

Get used to it buddy. I was dealing with my issue for over a month and spoke to at least 25 people and emailed another 15. They will eventually fix the issue u just have to persistent and let them know u aren't giving up. I have delt with the office of the president twice and both eventually had good outcomes.

Posted from my CrackBerry at wapforums.crackberry.com

[K1drobt]

To tell you the truth Rogers customer service is crap. Each rep is different. One rep will give you a new one other reps are just a-holes. You just have to start swearing using f-words and such to get what you want from those d-bag reps. Haha worked for me a couple of years ago when I wanted to upgrade my 8800 to the 8310. I was not aware that they changed the HUP to 2 years when I wanted the 8310

[Kevbodian]

I'll tell you a crappy story of theirs.

On Sept 24ish, I pre-ordered the Captivate online for $149.99 plus tax.
On Sept 30ish, I needed a phone right away (just moved back to Canada), so I went out and signed up on a 3yr and got a Torch (which they made me pay a deposit on of $100; probably because of the Captivate pre-order).
In October 1, I called Rogers to cancel the Captivate pre-order. They said that I cannot cancel and the only way to effectively cancel would be to refuse delivery and then just wait.
End of October, Captivate arrives but I refuse delivery.
Just before November, I call them and they said they received the phone on October 27 and that they would refund me shortly.
On or around November 8, I call them and they said they received the phone on October 27 and that they would refund me shortly...... umm, wtf!

So finally, on about November 15, I get a bill for like $200. They were charging me for service from Sept 24 until present. The phone wasn't even released by Rogers until around October 20. And the lovely $35 activation fee.

I call them again and tell them to reverse the fees and refund my pre-order total. At the end of November, I got another bill for $0 and my Visa statement showed the correct refund for the Captivate.

That's what I call good customer service! haha.

Now I just have to find a way to get my deposit back before the 1 year is up. I never actually received the Captivate so I don't see why I should have to pay a deposit for service for the Torch.

[shabbasuraj]

Originally Posted by Bazza1

Yes. And?

Welcome to Rogers 'Customer Support'.

lol.

regular day...

[smurfie604]

Originally Posted by Kevbodian

I'll tell you a crappy story of theirs.

On Sept 24ish, I pre-ordered the Captivate online for $149.99 plus tax.
On Sept 30ish, I needed a phone right away (just moved back to Canada), so I went out and signed up on a 3yr and got a Torch (which they made me pay a deposit on of $100; probably because of the Captivate pre-order).
In October 1, I called Rogers to cancel the Captivate pre-order. They said that I cannot cancel and the only way to effectively cancel would be to refuse delivery and then just wait.
End of October, Captivate arrives but I refuse delivery.
Just before November, I call them and they said they received the phone on October 27 and that they would refund me shortly.
On or around November 8, I call them and they said they received the phone on October 27 and that they would refund me shortly...... umm, wtf!

So finally, on about November 15, I get a bill for like $200. They were charging me for service from Sept 24 until present. The phone wasn't even released by Rogers until around October 20. And the lovely $35 activation fee.

I call them again and tell them to reverse the fees and refund my pre-order total. At the end of November, I got another bill for $0 and my Visa statement showed the correct refund for the Captivate.

That's what I call good customer service! haha.

Now I just have to find a way to get my deposit back before the 1 year is up. I never actually received the Captivate so I don't see why I should have to pay a deposit for service for the Torch.

Errr the rep didn't tell you why you were charged $100? Well being an ex Rogers employee let me enlighten you lol. When doing an activation there is a screen that shows up (based on your credit) how many phones you are entitled to. You were entitled to 1 phone no deposit. when you asked to get another phone what they did was (more likely than not) do a brand new activation run your credit again (not through the credit bureau but through rogers/fido internal credit chk) and the system came up showing that you were a new customer and therefore required to pay a deposit.

chances of you getting it back are slim to none UNLESS you call and harass them to release it to your account.

[mss-ca]

Rogers, Telus, Bell... who cares, Canadian service providers are like dictators in control of our lives. In some European countries it is ILLEGAL to sell phones LOCKED. Now that's open economy. Canada, US=capitalistic economy.

[Kevbodian]

Originally Posted by smurfie604

Errr the rep didn't tell you why you were charged $100? Well being an ex Rogers employee let me enlighten you lol. When doing an activation there is a screen that shows up (based on your credit) how many phones you are entitled to. You were entitled to 1 phone no deposit. when you asked to get another phone what they did was (more likely than not) do a brand new activation run your credit again (not through the credit bureau but through rogers/fido internal credit chk) and the system came up showing that you were a new customer and therefore required to pay a deposit.

chances of you getting it back are slim to none UNLESS you call and harass them to release it to your account.

Enlighten me!??! Seriously, who wasn't a rogers rep? That's exactly what happened. Needless to say the system is broken. There's no system in place to cancel an order and there's no system in place to actually refund money; hence the amount of time and harassment needed to get one processed.

Well, I'm only writing here because it's now been a year since I signed my contract. I'm going to call them shortly and get that deposit money back (most likely as a service credit).

[Underdogz]

Originally Posted by mss-ca

Rogers, Telus, Bell... who cares, Canadian service providers are like dictators in control of our lives.

Agreed. They are all the same. We desperately need more " Competition" in Canada

[Bold_until_Hybrid_Comes]

My friends ex works for rogers and she looked it up. And apparently it says "don't give him what he wants" because of the arguing I have done.

[mooda]

ive called in to rogers sooo many times i swear they have my account marked as dont F*** with this dude. i all ways get what i want and it usually comes with a credit

[spyeagle]

Originally Posted by mooda

ive called in to rogers sooo many times i swear they have my account marked as dont F*** with this dude. i all ways get what i want and it usually comes with a credit

I swear I must have the same note on my file. I always get transferred right away to someone who actually knows wtf they are talking about, and I always get what I want (and/or credits + perks to go with it) Took awhile to get there, but once they realize they are not going to get away with , they give you a little more respect.