Rogers BIS website not recognizing new device

[m.km]

Just switched from a 9700 to the 9900 and when I go to the Rogers BIS website from a computer and click the "detect a new device" button, it says no new device is detected. Any ideas?

[wxmancanada]

Your best bet is to call in. Depending on how you did the swap sometimes the network has no idea you've swapped devices, so the "Detect a new device" fails, a lot.

Sadly, there is no direct line for BlackBerry support anymore. So just give them a call at 1-888-ROGERS1 and they'll have to manually do the swap.

[Habs_fan]

Originally Posted by m.km

Just switched from a 9700 to the 9900 and when I go to the Rogers BIS website from a computer and click the "detect a new device" button, it says no new device is detected. Any ideas?

from a computer? how would it detect your device from your computer? go to the set-up option on your BB and set up your email from there it auto changes your device. or go to the bis on your BB

[m.km]

Originally Posted by Habs_fan

from a computer? how would it detect your device from your computer? go to the set-up option on your BB and set up your email from there it auto changes your device. or go to the bis on your BB

I already did this, I get email and everything I just want my BIS account online to say which device im using. It's supposed to be able to detect when you swap your sim card into a new device...

[Villain79]

OS7 doesn't have the option for users to log into the BIS website.

on bis admin (I work for bb tech) a user with os7 has a username as "blackberry I.D." and where we would make a password it explains os7 users can no longer access the web site from pc

[wxmancanada]

Originally Posted by Villain79

OS7 doesn't have the option for users to log into the BIS website.

on bis admin (I work for bb tech) a user with os7 has a username as "blackberry I.D." and where we would make a password it explains os7 users can no longer access the web site from pc

This is incorrect. Of course you can access BIS from a PC. I say that not as an employee, but I personally have a BlackBerry 9900 on every Canadian carrier and they are ALL configured via their respective BIS portals.

[Villain79]

lol is everything working properly? try calling your provider and asking them to reset your BIS password

[Villain79]

I'm not arguing and debating... just going by what I been seeing and working with and the resolution in BTSC

[GapBoyPCS]

Originally Posted by wxmancanada

This is incorrect. Of course you can access BIS from a PC. I say that not as an employee, but I personally have a BlackBerry 9900 on every Canadian carrier and they are ALL configured via their respective BIS portals.

That ceased sometime around last year for new customers. If you already created a BIS account, then you're still okay.

Rogers No Longer Accepting BIS Email Activations via Online Portal | BlackBerry Cool

Rogers & Fido BIS Pages No More New Account Creation

My account can be accessed through BIS (created in 2008). One family member got a BlackBerry last year; another one just yesterday (my old one). Each of them had to be configured via the setup icon on their device.

[Villain79]

basically... if you have a BIS username and password your good to go BUT if you are setting up new with an OS7 device you will not have access to the BIS website.


work around:
- if you have an older blackberry put your simcard in it and call rogers tech to set up a bis username/password for you. (they may have to delete your blackberry ID bis)
- after that log into the bis websiteand switch devices.