Rogers BIS Activation Server down :(

**CanuckSoldier** · 05-25-2012, 08:49 PM

Has anyone else had this problem? I bought my wife a used 9800 and put my rogers sim in it, and it keeps telling me in a text that it will take 3 hours to activate, it's been 3 days now. I've contacted support but all they say is sorry it will be fixed as soon as the server problems are fixed.....

Meanwhile the phone I told my wife would be loads better than her old curve can't BBM or use App world :-/

CS

**MobileMadness002** · 05-25-2012, 09:43 PM

And the techs are correct.

**wxmancanada** · 05-25-2012, 09:57 PM

Originally Posted by CanuckSoldier

Has anyone else had this problem? I bought my wife a used 9800 and put my rogers sim in it, and it keeps telling me in a text that it will take 3 hours to activate, it's been 3 days now. I've contacted support but all they say is sorry it will be fixed as soon as the server problems are fixed.....

Meanwhile the phone I told my wife would be loads better than her old curve can't BBM or use App world :-/

CS

I don't buy it. I've activated 3 BlackBerry's within the past day.

You sure you've got the right data package, one with BIS? Have you contacted Rogers BlackBerry support, not just data support? Sadly, there are people behind 1888Rogers1 who don't know the difference.

**ignites** · 05-25-2012, 11:41 PM

usually ppl at rogers can get whatever i need done, done for me so i dont need to do it via portal (for os 5 and below) i think if you have os 6 + u dont need to use portal...

**CanuckSoldier** · 05-26-2012, 02:10 PM

Well I live in ottawa and it still has not activated fully, web browsing works now, but BBM doesn't and app world is intermittent. And yes I have a proper BIS plan, Rogers system did switch it automatically back to a BB data plan, as soon as I booted the phone with my SIM in it.

And it was the normal Rogers support that I contacted by phone, the agent could see that I connected a new BB phone and that it did switch to BB data plan, but he said he could do nothing to make the activation happen faster as it was all in the hands of the server people.

As for the portal, yes I've tried that, but I can't even change the number yet or reset the voice mail as the Rogers system just gives me errors, that are related to their outage, so I would think this is more than just a Rogers BIS problem but they have larger issues with other parts of their infrastructure as well.

Wxmancanada, what area do you live in that you have activated 3 BB in the past day?

CS

**wxmancanada** · 05-26-2012, 02:49 PM

Originally Posted by CanuckSoldier

Well I live in ottawa and it still has not activated fully, web browsing works now, but BBM doesn't and app world is intermittent. And yes I have a proper BIS plan, Rogers system did switch it automatically back to a BB data plan, as soon as I booted the phone with my SIM in it.

And it was the normal Rogers support that I contacted by phone, the agent could see that I connected a new BB phone and that it did switch to BB data plan, but he said he could do nothing to make the activation happen faster as it was all in the hands of the server people.

As for the portal, yes I've tried that, but I can't even change the number yet or reset the voice mail as the Rogers system just gives me errors, that are related to their outage, so I would think this is more than just a Rogers BIS problem but they have larger issues with other parts of their infrastructure as well.

Wxmancanada, what area do you live in that you have activated 3 BB in the past day?

CS

I'm in the Westboro area.

Just so we're clear - what does "activation" mean to you? What steps have you taken to get where you are? You mentioned BBM is down, AppWorld is spotty, but web browsing works. Do you have any email services set up?

Another thing that might help, since web-browsing works, can you go to What's My IP Address? Networking Tools & More on your device browser and tell me what IP it gives you? That could help figure out what might be going on.

There are no BIS related issues on our side, so I'm 99% certain this issue is with your account and/or handset.

**CanuckSoldier** · 05-27-2012, 04:48 PM

Rogers finally solved their issues this morning(or sometime during the night) and a reboot of the phone completed activated it and all BIS services are now working fine. So no it had nothing to do with the handset or my account settings, Rogers just simply needed to solve their problems.

And thanks for the attempted help wxmancanada, but I wasn't looking for solutions to the problem, Rogers support already was clear that it was their problem, I was just wondering how wide spread it was, and if anyone else was being effected by the Rogers outage.

Cheers CS