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# 1
11-25-2010, 11:30 PM
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 | CrackBerry User | | Join Date: Jul 2010 Posts: 58 Likes Received: 0
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 NO ONE at Rogers knows what they're doing!
Either I just have bad luck or not a soul at Rogers knows what the heck they're doing. To make a REALLY long story short, something is internally wrong with my Bold 9700 causing the Internet Browsing (and JUST the Internet Browsing -- Twitter, Facebook, etc. all work FINE) not to work. I wound up speaking to one of the managers there and he was willing to send me a BRAND NEW (NOT refurbished, even though I was well over 30 days) Bold 9700, free of charge due to all the issues I was having and the fact that people in the tech department had been extremely rude to me. He placed the order, I got e-mail confirmation on the 19th. On the 20th I get an e-mail stating it was on backorder. I contacted tech support (as that was the department that dealt with this) to get an update on the backorder and they told me that as of the 22nd, the order was CANCELLED. WITHOUT MY KNOWLEDGE. Why it was cancelled, they didn't know. I was then put through to someone in the sales department who confirmed this, then I was put through to tech support again where someone re-issued the order only to tell me that it would be a REFURBISHED device - that I was to simply send back my current phone itself but NOT the battery or anything I got with it. Whereas when I spoke to the manager, I was told I return everything that came with my box as I would be receiving a boxed phone with a new charger, battery, etc.
So that's basically where the situation stands right now. A REFURBISHED phone has been re-ordered. I wanted to call back and have them cancel it since it's supposed to be a brand new phone, as that was what was originally OK'd by the manager, but I'll just call in the morning and request to speak to someone, hopefully they'll put me through to the guy who was originally dealing with this, and go from there.
I am SO frustrated.
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