02-28-13 02:18 AM
75 123
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  1. h2z3's Avatar
    still didn't get an email update.
    i just received the horrible back order email this morning (thursday)
    02-14-13 06:43 AM
  2. h2z3's Avatar
    I placed my order thursday. Got the backorder email today (monday) then a few hours later I got an email saying credits were added to my account (worked out a deal with Rogers to get rid of upgrade fee) and then an hour later I got the shipped email.I don't think you'll have to wait much longer, they are getting them out quickly.
    cheers1981, when did you receive your z10?
    02-14-13 07:21 AM
  3. sikhwidit's Avatar
    i received the shipping email yesterday! It says on truck for delivery today on UPS, but also says Friday is the scheduled ship date. From your experiences, when is it most likely to come? Today or Friday?
    02-14-13 11:08 AM
  4. cheers1981's Avatar
    I got my shipping email on Monday saying it would arrive Wednesday. It arrived Tuesday while I was at work and I missed it. UPS left note on door saying they'd be back Wednesday. To my surprise, they came back at 6:30pm Tuesday
    02-14-13 11:18 AM
  5. sikhwidit's Avatar
    Awesome. So mine should be coming today! I can't wait.
    02-14-13 02:31 PM
  6. Cap_172R's Avatar
    Awesome. So mine should be coming today! I can't wait.
    Did you get the device? anytime i see "on truck for delivery"...it's normally there waiting for me downstairs.
    02-15-13 03:48 AM
  7. h2z3's Avatar
    finally got my delivery email yesterday (thursday) evening. expected delivery date on tuesday because of the holiday monday. wanna just pick it up at UPS though.
    02-15-13 06:44 AM
  8. Luke Barrie's Avatar
    do you need to reach position #1 to ship, or is that just a red herring? Im currently #2101/2400, and started in pos #2266 on tuesday morning.
    02-15-13 04:24 PM
  9. h2z3's Avatar
    finally got my delivery email yesterday (thursday) evening. expected delivery date on tuesday because of the holiday monday. wanna just pick it up at UPS though.
    Finally got mine in my hands
    02-16-13 02:55 PM
  10. Luke Barrie's Avatar
    Was about #2000 in the reservation line, went to a local store that had it in stock, and they sold it on the spot and helped me cancel my spot in the reservation lineup!
    02-16-13 06:04 PM
  11. Cap_172R's Avatar
    Was about #2000 in the reservation line, went to a local store that had it in stock, and they sold it on the spot and helped me cancel my spot in the reservation lineup!
    You're pretty lucky...most places (while i was looking to purchase mine) were only selling devices for either new activation (Which a rep at rogers customer relation says should NOT be the case at all and is not the policy of Rogers) or for those who had their's reserved...
    02-17-13 03:14 AM
  12. Duffman19's Avatar
    Anyone with Fido who reserved and had device ship actually get it?

    I got shipping email on wednesday, UPS tracking shows delivered thursday. Went to the store, nothing. They said they would call and so far nothing.

    Im not sure if people on rogers are experiencing something similar
    02-17-13 07:04 AM
  13. Luke Barrie's Avatar
    You're pretty lucky...most places (while i was looking to purchase mine) were only selling devices for either new activation (Which a rep at rogers customer relation says should NOT be the case at all and is not the policy of Rogers) or for those who had their's reserved...
    It was a small rogers boutique that doesnt get a very big traffic flow. Apparently though, they were sold out but got more in the day before.

    side-note: how do i cancel my reservation unit? I tried on the rogers site but dont feel that it actually was cancelled. (follow-up: if they ship me my reserved unit will the system try to dock me for $650 or $140)
    02-17-13 01:20 PM
  14. Cap_172R's Avatar
    It was a small rogers boutique that doesnt get a very big traffic flow. Apparently though, they were sold out but got more in the day before.

    side-note: how do i cancel my reservation unit? I tried on the rogers site but dont feel that it actually was cancelled. (follow-up: if they ship me my reserved unit will the system try to dock me for $650 or $140)
    I would call Rogers and let them cancel the reserved device (or ensure it is cancelled), they will refund you the $40 as well. Also, i believe you can even cancel the device even if it is shipped to the store. When the store calls, letting you know the device is ready for pickup you can also let them know (i believe i heard this from some that have done this as well as in store Rogers reps - so it should work either way). I would suggest calling in to rogers as soon as possible and cancelling the reservation.
    02-17-13 11:58 PM
  15. Cap_172R's Avatar
    Anyone with Fido who reserved and had device ship actually get it?

    I got shipping email on wednesday, UPS tracking shows delivered thursday. Went to the store, nothing. They said they would call and so far nothing.

    Im not sure if people on rogers are experiencing something similar

    For the device reservation...maybe the store in question did not receive the device properly (explained to me by a rep in store). e.g. paper-work for the devices not completed by the manger etc etc. They said they had units but since they were not received properly, they were unable to be released to the public until this was done. (maybe this is the case for this store?) otherwise, Rogers stores say don't call in, they will contact you when the device is available for pickup...
    singh60 likes this.
    02-18-13 12:01 AM
  16. Duffman19's Avatar
    Turned out they had the phone, but didnt open the shipping package to add to inventory. Lazy store

    welp, this z10 is running great. Hope everyone gets theirs soon (or Q10)
    02-19-13 06:02 AM
  17. Luke Barrie's Avatar
    do you need to reach position #1 to ship, or is that just a red herring? Im currently #2101/2400, and started in pos #2266 on tuesday morning.
    checking a few days ago, the reservation page seems to have identified that i already have a Z10, creating an issue in the shipping process. (says to email or call to speak with a rep).

    guess that means they wont ship me a 2nd Z10 for free or $139
    02-22-13 11:39 PM
  18. singh60's Avatar
    Looks like the Z10 is on back order again
    02-25-13 10:50 AM
  19. AndrePrev's Avatar
    I called rogers and they told me that there was no back-order on the z10??? But I haven't gotten a tracking number yet... Ill keep you posted singh60...
    02-25-13 06:29 PM
  20. singh60's Avatar
    I called rogers and they told me that there was no back-order on the z10??? But I haven't gotten a tracking number yet... Ill keep you posted singh60...
    Thanks!! I called and they said my order has been placed, but hasn't been sent out. Said maybe its due to a back order? Seems like no one has information there. I did get the back order email this morning though. Let's see if you get that email. Bit frustrating since I'm waiting for a replacement.
    02-25-13 06:41 PM
  21. singh60's Avatar
    Anyone else waiting for a Z10 from Rogers??
    02-26-13 10:50 AM
  22. AndrePrev's Avatar
    Ok there's a way around this back-order issue!!
    I called around my local Rogers stores and found the white z10 that I am waiting for (back ordered)
    Next I asked the rep if I can just pick one up since they had some in stock but rogers have them back-ordered
    She said no because I have one already on order on my account.
    So I called rogers, cancelled my order, and reserved the white Z10 that is in stock at the local store!
    Picking up my Z10 tonight!!!!
    02-26-13 12:22 PM
  23. Cap_172R's Avatar
    Ok there's a way around this back-order issue!!
    I called around my local Rogers stores and found the white z10 that I am waiting for (back ordered)
    Next I asked the rep if I can just pick one up since they had some in stock but rogers have them back-ordered
    She said no because I have one already on order on my account.
    So I called rogers, cancelled my order, and reserved the white Z10 that is in stock at the local store!
    Picking up my Z10 tonight!!!!

    Yeah, that's exactly what i wasn't told lol, but it's the proper way to do it. When i placed my order, the rep said i could go in and pick up a device once in stock (giving the store my order info, a ref number) and it would cancel out my existing order.

    Glad you're getting your device, the white Z10 was always in stock everywhere that i check that said they had Z10's left...too bad i wanted the Black Z10 and had to order it. Enjoy your new Z10, you will love it!
    02-26-13 01:43 PM
  24. AndrePrev's Avatar
    I do love it!
    02-26-13 11:42 PM
  25. 3xberry's Avatar
    I had Rogers retention waive the early upgrade fee as well. I just went to Wireless Wave. They took care of everything. I do believe they have a good supply of Z10's
    02-28-13 02:18 AM
75 123

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