Update to OS 10 bricked Playbook to blue wallpaper - How to unbrick?

**magit4439** · 01-10-2013, 03:35 PM

I updated my Playbook with Dingleberry 3.3.3 to OS 10.0.4.197 which worked fine except that I couldn't install any BB10 apps.
So I tried to update to the more recent 10.0.9.1103 but I only used the "winchester.sdk-10.0.9.1103-nto+armle-v7+signed" in Firmware/Custom
Update went fine but after reboot my Playbook is stuck on a blue wallpaper and apparently bricked.

How do I reset or downgrade the Playbook to a working or previous version?

Some instructions say:
* disconnect and turn off Playbook
* start Desktop Software (using 7.1 b39)
* connect device which automatically turn it on
* update dialog appears -> click Update
=> "There are no Blackberry Tablet OS updates available"
...which makes sense because I'm using the latest. How to downgrade?

Using Dingleberry doesn't work because it says "USB not connected". Help!

**antiRIM** · 01-10-2013, 04:39 PM

Yea dingleberry WON'T work because it requires Developer Mode. You will most likely need to flash a PB OS using CFP. Oh and is the blue screen your on say anything about picking a language? The first and only time I tried to run BB10 I got a blue screen and couldn't press anything. It was the language screen.

**xsacha** · 01-11-2013, 02:02 AM

You can use Blackberry Desktop Manager. When it asks, choose 'Update'.

Otherwise, CFP.

**magit4439** · 01-11-2013, 02:45 AM

Device was in developer mode before. Don't know which mode it is in now.
The blue screen does nothing, no language selection.

I tried CFP 165 and 190 using:
> cfp -v5 info (as admin)

--> Using USB timeout values.

--> calling BBDevMgr::Advise()

--> Connecting to bootrom.

Connecting to Bootrom:
--> In FindADevice

--> FindADevice: Waiting for attach
*reconnected USB here*

--> raw_DeviceConnect: failure during device filtering (0x80000057)

--> Device Detached
*hangs here*

@xsacha
As said in first post Desktop Software believes there is no update available.

**antiRIM** · 01-11-2013, 03:16 PM

Originally Posted by magit4439

Device was in developer mode before. Don't know which mode it is in now.
The blue screen does nothing, no language selection.

I tried CFP 165 and 190 using:
> cfp -v5 info (as admin)

@xsacha
As said in first post Desktop Software believes there is no update available.

Make sure the PB is OFF when you plug it into device manager.

**magit4439** · 01-12-2013, 05:08 AM

As said in first post, I tried that too.

**antiRIM** · 01-12-2013, 08:29 AM

You said it turned on when you plugged it in. If it did, plug in you pb and then turn it off.

**magit4439** · 01-12-2013, 02:49 PM

Alright, here's what I did:
* With device off and unconnected, I start Desktop Software
* Connect device => PB starts, Desktop Software offers to [retry] [update...] [cancel]
* Without clicking anything, I wait for PB to get to blue screen and then turn it off again (as you said)
* With device off, now I press [update] => "Confirm device repair - ... [repair]" => click [Repair]
* "Reset your device - Press and hold the power button until the device turns off (it's already off?). Then press the power button again to turn it on."
* I turn it on again => Password? => "Please wait..."
* "Checking for BlackBerry Tablet OS - Please wait..." => "An updated version of BlackBerry Tablet OS is available. Do you want to install the update?" [Get update] [Update later] => click [Get update]
* "Updating your BlackBerry Tablet OS can take up to an hour" [Install update] [Cancel] => click [Install update]
* "Updating BlackBerry Tablet OS - Please wait while your BlackBerry Tablet OS is updated. During these steps, do not disconnect your tablet or interrupt this process as it could make your tablet unusable."

...download takes long, but it seems to work now. You're a hero "antiRIM"! Thank you so so much!

Update: it really did work

**Dean Nguyen** · 01-18-2013, 12:55 AM

Originally Posted by magit4439

Alright, here's what I did:
* With device off and unconnected, I start Desktop Software
* Connect device => PB starts, Desktop Software offers to [retry] [update...] [cancel]
* Without clicking anything, I wait for PB to get to blue screen and then turn it off again (as you said)
* With device off, now I press [update] => "Confirm device repair - ... [repair]" => click [Repair]
* "Reset your device - Press and hold the power button until the device turns off (it's already off?). Then press the power button again to turn it on."
* I turn it on again => Password? => "Please wait..."
* "Checking for BlackBerry Tablet OS - Please wait..." => "An updated version of BlackBerry Tablet OS is available. Do you want to install the update?" [Get update] [Update later] => click [Get update]
* "Updating your BlackBerry Tablet OS can take up to an hour" [Install update] [Cancel] => click [Install update]
* "Updating BlackBerry Tablet OS - Please wait while your BlackBerry Tablet OS is updated. During these steps, do not disconnect your tablet or interrupt this process as it could make your tablet unusable."

...download takes long, but it seems to work now. You're a hero "antiRIM"! Thank you so so much!

Update: it really did work

I was not so lucky.I get an error message is "An error has occurred while updating your device's software. Unspecified error encountered [A:0x000000A2]" .
please help me

**ayekon** · 01-18-2013, 11:43 PM

This works... If not, learn the corruption methods in CFP...

Originally Posted by magit4439

Alright, here's what I did:
* With device off and unconnected, I start Desktop Software
* Connect device => PB starts, Desktop Software offers to [retry] [update...] [cancel]
* Without clicking anything, I wait for PB to get to blue screen and then turn it off again (as you said)
* With device off, now I press [update] => "Confirm device repair - ... [repair]" => click [Repair]
* "Reset your device - Press and hold the power button until the device turns off (it's already off?). Then press the power button again to turn it on."
* I turn it on again => Password? => "Please wait..."
* "Checking for BlackBerry Tablet OS - Please wait..." => "An updated version of BlackBerry Tablet OS is available. Do you want to install the update?" [Get update] [Update later] => click [Get update]
* "Updating your BlackBerry Tablet OS can take up to an hour" [Install update] [Cancel] => click [Install update]
* "Updating BlackBerry Tablet OS - Please wait while your BlackBerry Tablet OS is updated. During these steps, do not disconnect your tablet or interrupt this process as it could make your tablet unusable."

...download takes long, but it seems to work now. You're a hero "antiRIM"! Thank you so so much!

Update: it really did work

**SCrid2000** · 01-24-2013, 06:07 PM

Originally Posted by Dean Nguyen

I was not so lucky.I get an error message is "An error has occurred while updating your device's software. Unspecified error encountered [A:0x000000A2]" .
please help me

The download was probably interrupted. Use CFP.

**Dean Nguyen** · 01-24-2013, 10:50 PM

Originally Posted by SCrid2000

The download was probably interrupted. Use CFP.

I can't use the CFP or BDM to reload os 2.1.0.1314 , it will be twice red blink . current my playbook only load os 10.0.4.197 .
How can I go back os 2?

**SCrid2000** · 01-25-2013, 09:33 AM

You extracted the .signed from the 2.1.0.1314 coreOS .bar, CFPed it, and you're still getting blinking lights?

**Dean Nguyen** · 01-26-2013, 07:01 AM

Originally Posted by SCrid2000

You extracted the .signed from the 2.1.0.1314 coreOS .bar, CFPed it, and you're still getting blinking lights?

Yes, I get the signed file from folder "C:\Users\USERNAME\AppData\Local\Research In Motion\Application Loader\Cache\9b1e3cb9ad64eb2fd573c657f287c393b0ea7 bb5" after update by BDM.