Where did my 50GB of storage go on BOX?

**ralfyguy** · 02-11-2013, 06:10 PM

I just discovered that I only have 5GB of storage left on my BOX account. I once signed up for the free 50GB and had it all this time, but now it shows only 5GB. What happened?
Also the native app shows an error every time it's opened, even though it still works.

**BSFA2008** · 02-11-2013, 07:09 PM

I still have my 50. ???

**Innovatology** · 02-11-2013, 09:26 PM

Sure you don't have two accounts by accident?

**ralfyguy** · 02-11-2013, 11:24 PM

Nope, just logged in with the browser and it shows only 5GB available. I KNOW it used to be 50.

**ralfyguy** · 02-11-2013, 11:25 PM

Originally Posted by Innovatology

Sure you don't have two accounts by accident?

BTW, Files and Folders shows only 5GB anymore as well.

**LimeTripBlog** · 02-11-2013, 11:34 PM

This is what it shows me on my account

Storage: 1.1GB of 50.0GB

**rebroker2009** · 02-11-2013, 11:36 PM

They are offering 50 again so sign up again using a different email account

**pacoman03** · 02-12-2013, 12:22 AM

Originally Posted by rebroker2009

They are offering 50 again so sign up again using a different email account

Where? On their website
they want $20 a month for 50 Gigs. 5 Gigs are free.

**Innovatology** · 02-12-2013, 07:50 PM

Still 50gb here too.

**ealvnv** · 02-12-2013, 08:02 PM

Your best bet i would think is to contact BOX and ask them directly since we all in here can do is just like you, wonder what happened

**tfp** · 02-13-2013, 09:03 AM

Originally Posted by ealvnv

Your best bet i would think is to contact BOX and ask them directly since we all in here can do is just like you, wonder what happened

This is your best solution. As everyone else in here, I still have my 50GB on my main account and just checked my secondary account which I rarely use and it also has 50GB. Just missed signing up for the recent 25GB promo they were offering

**ralfyguy** · 02-13-2013, 11:23 AM

So I contacted them and they said that it still shows 50GB on their end. I logged in on the web and sure as heck it shows 50GB now!
The day prior it showed 5GB.
When you pull up the app in Appworld, read the recent reviews. Seems like I wasn't the only one.
Reading their FAQ's it states that your promo 50GB would never be downgraded.
Anyway, I'm glad it's back, just weird that it showed 5GB and they said no, it's 50GB and when I checked again it DID say 500GB.
Makes one go Hmmm...

**Wongsky** · 02-13-2013, 11:31 AM

Originally Posted by ralfyguy

So I contacted them and they said that it still shows 50GB on their end. I logged in on the web and sure as heck it shows 50GB now!
The day prior it showed 5GB.
When you pull up the app in Appworld, read the recent reviews. Seems like I wasn't the only one.
Reading their FAQ's it states that your promo 50GB would never be downgraded.
Anyway, I'm glad it's back, just weird that it showed 5GB and they said no, it's 50GB and when I checked again it DID say 500GB.
Makes one go Hmmm...

Sorry... that was me. Just my little joke - pay no heed.