- Yes, I've tried many different AC3 videos from various sources - all have no audio but do have video (on both playbooks). They all work just fine on the PC. Have sent them one of the files - no answer yet. Very frustrating as I'm sick in bed, and just wanted to watch some documentaries. Figured I'd buy this app instead of going through all the bother of converting. Strange how I get the same behaviour on both playbooks.12-02-12 11:31 AMLike 0
- Yes, I've tried many different AC3 videos from various sources - all have no audio but do have video (on both playbooks). They all work just fine on the PC. Have sent them one of the files - no answer yet. Very frustrating as I'm sick in bed, and just wanted to watch some documentaries. Figured I'd buy this app instead of going through all the bother of converting. Strange how I get the same behaviour on both playbooks.
This would be a question for Kalem - Could it need more memory (either cpu-ram or storage space) to do the conversion or whatever it does to unencode the ac3 audio track?
edited to add: any of these files "available" for download from a site so others could test them?12-02-12 01:02 PMLike 0 - Yes, I've tried many different AC3 videos from various sources - all have no audio but do have video (on both playbooks). They all work just fine on the PC. Have sent them one of the files - no answer yet. Very frustrating as I'm sick in bed, and just wanted to watch some documentaries. Figured I'd buy this app instead of going through all the bother of converting. Strange how I get the same behaviour on both playbooks.
Regards,
KalemSoft12-02-12 02:05 PMLike 0 -
Do you have an earlier version of KS MP I could try? I'm not into streaming, just want AC3 codecs and subtitles.Last edited by TOphotog; 12-02-12 at 02:20 PM.
12-02-12 02:10 PMLike 0 - Do you mind upgrading the OS to 2.1.0.1088 on one of the Playbooks at least? We cannot guarantee that it will solve the issue because we do not understand what the issue is, but it is at least one difference between you and us and probably others as well. However, before doing that please try restarting your device as suggested and confirm that you meant the same Mute button we meant.
Regards,
KalemSoft12-02-12 02:20 PMLike 0 - I have restarted both PB's and yes, the Mute button IN the software was not pressed. I proved this by going back and successfully playing other videos with sound, and then returning to the problematic videos.
I don't want to upgrade because I've heard so many horror stories of people losing all their syncing with Googlemail, Googlecontacts, etc and I use both playbooks for business, so this is crucial for me.
Your webpage says that version 2.0.0.0 is the minimum required.12-02-12 02:24 PMLike 0 -
Regards,
KalemSoft12-02-12 02:30 PMLike 0 - But if your webpage advertises that it only needs 2.0.0 or higher, I would have assumed you tested your software on all versions which RIM has released to ensure it plays. Otherwise, that needs to be amended. I checked the requirements before buying the app to ensure I wouldn't have any problems.12-02-12 02:38 PMLike 0
- But if your webpage advertises that it only needs 2.0.0 or higher, I would have assumed you tested your software on all versions which RIM has released to ensure it plays. Otherwise, that needs to be amended. I checked the requirements before buying the app to ensure I wouldn't have any problems.
Regards,
KalemSoft12-02-12 02:58 PMLike 0 -
Regards,
KalemSoft12-02-12 03:36 PMLike 0 -
Regards,
KalemSoft12-02-12 03:52 PMLike 0 - So, there you go. It is not the OS, it plays fine on our device and others are reporting the same as us. So, not sure what is going on. Not that we are not willing to solve this issue for you because every single request matters and we are trying to address them all. The only thing we can think of is this might have something to do with hardware codecs on your devices. Although it is unlikely, it may be a firmware issue. We believe other players use software decoder more heavily and you can verify that by comparing the performance of HD videos. Our player uses hardware codecs for performance and better battery life. So what we will do is, in the next version planned for submission to App World next week, we will add a small piece of code to make software decoding optional or at least provide a way to automatically switch to software decoding if needed.
Regards,
KalemSoft
Regards
Damian12-02-12 04:01 PMLike 0 - 12-02-12 04:40 PMLike 0
-
As I wrote to him, there have been complaints about the current OS causing problems with videos that worked on the prior OS in the normal video player. In other words, videos that played without problems in the native video player under the former OS (numbers of all of these escape me), now would not play. I don't know for sure, but it sounds as if Rim tweaked/changed something in their video handling in the newest OS 2 and maybe that explains this issue with Kalemsoft. But, clearly, I have no idea if this is in any way related.
I sympathize with TOphotog. I have found the newest OS does seem to have caused some glitches in how some of my sideloaded Android apps work or maybe just how the overall Android player works. I, too, delayed upgrading the OS due to comments. But I did and clearly, it seems to have worked for Kalemsoft. So, the OS upgrade is a tradeoff!
And THESE are solely MY observations and may differ from other peoples' views.12-03-12 10:10 AMLike 0 -
- 12-04-12 03:21 PMLike 0
- great app, adds value to playbook.
i've been using it for a few weeks now and have a remark:
when playing low resolution video scaling is not optimal. Could you provide
an additional display mode with no scaling at all showing the video at the original resolution?
keep up the good work!12-05-12 01:21 PMLike 0 - New version has been submitted. We are planning to prepare a list of UPNP/DLNA servers that are known to work for reference. We would be grateful if you could report back which server is supported which is not once the new version is published. Our current list of successfully tested servers is as follows:
Windows Media
Twonky
MediaTomb
Tversity
Regards,
KalemSoft12-05-12 01:36 PMLike 2 -
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