BLAQ not working

**kidkamel** · 02-20-2013, 02:26 PM

Hey everyone,

I searched but could not find and if I missed it I'm sorry.

I just received a new playbook from Blackberry and when I installed all my apps one gave me an error. BLAQ, I received an error stating "Error authenticating. Please make sure the date and time are correct on your device."

The date and time is correct and I also contacted their support. Any suggestions?

**castleruins** · 02-20-2013, 03:08 PM

Try uninstalling and reinstalling again. Restart your PlayBook. Maybe try the 3 finger hard boot. If you are still having problems there is a Blaq thread here the dev checks fairly often, leave a message for him. Finally, you can use the support email in the BlackBerry World. Search Blaq.

**kidkamel** · 02-20-2013, 03:52 PM

tried uninstalling and installing again. just tried the 3 finger reset and no luck. I'll do a search for the support forum. hopefully they'll respond

**jeroen_13** · 02-20-2013, 04:18 PM

Originally Posted by kidkamel

Hey everyone,

I searched but could not find and if I missed it I'm sorry.

I just received a new playbook from Blackberry and when I installed all my apps one gave me an error. BLAQ, I received an error stating "Error authenticating. Please make sure the date and time are correct on your device."

The date and time is correct and I also contacted their support. Any suggestions?

Change your date to an other year & date.

**alan510** · 02-20-2013, 05:58 PM

I have the same problem. I've emailed them as well. So far, no reply. I think the problem is their's to solve so I'll wait to hear from them before doing anything to try to fix the issue myself.

**BB_Bmore** · 02-20-2013, 06:13 PM

Did you uninstall-reinstall-reboot? If so, try uninstall-reboot-reinstall and see if that works.

Originally Posted by kidkamel

tried uninstalling and installing again. just tried the 3 finger reset and no luck. I'll do a search for the support forum. hopefully they'll respond

**kidkamel** · 02-20-2013, 06:29 PM

Tried every combination as possible. I also downloaded a different app called blackbird and now that app is acting up. It will load but won't allow me to enter my account info.

**jcarty** · 02-21-2013, 02:55 PM

Hey guys,

Sorry for the lack of responses. We're in mid-migration so in some cases, email isn't delivering.

Which time zones are you guys in?

**kidkamel** · 02-21-2013, 03:10 PM

Originally Posted by jcarty

Hey guys,

Sorry for the lack of responses. We're in mid-migration so in some cases, email isn't delivering.

Which time zones are you guys in?

Eastern for me

**jcarty** · 02-21-2013, 03:16 PM

Originally Posted by kidkamel

Eastern for me

Is your timezone setting correct on your PlayBook?

Swipe down from homescreen > Date & Time.

**alan510** · 02-21-2013, 03:37 PM

Originally Posted by jcarty

Hey guys,

Sorry for the lack of responses. We're in mid-migration so in some cases, email isn't delivering.

Which time zones are you guys in?

I am in the Pacific Time Zone

**jcarty** · 02-21-2013, 03:41 PM

Originally Posted by alan510

I am in the Pacific Time Zone

Same deal. Check your time zone settings on the PB and make sure they match. Normally, that's the problem. If its set correctly and you still have issues, let me know.

**kidkamel** · 02-21-2013, 03:43 PM

Originally Posted by jcarty

Same deal. Check your time zone settings on the PB and make sure they match. Normally, that's the problem. If its set correctly and you still have issues, let me know.

Time zones are correct on my PB

**jcarty** · 02-21-2013, 04:03 PM

Originally Posted by kidkamel

Time zones are correct on my PB

Last check is to make sure the time itself isn't off even by a minute. Sadly, it's a Twitter thing and I've been fighting to get the PB OS to respect it but its still finicky.

**kidkamel** · 02-21-2013, 04:05 PM

Originally Posted by jcarty

Last check is to make sure the time itself isn't off even by a minute. Sadly, it's a Twitter thing and I've been fighting to get the PB OS to respect it but its still finicky.

The time matches with the time on my bold 9900

**jcarty** · 02-21-2013, 04:26 PM

Originally Posted by kidkamel

The time matches with the time on my bold 9900

Let me collect a little more information from you so we're not both going crazy. What OS are you running on your PlayBook?

Settings > About.

Also, what version of Blaq have you downloaded?

Is Twitter blocked on the wifi connection you're on? If so, nothing you do will work.

**kidkamel** · 02-21-2013, 04:36 PM

Originally Posted by jcarty

Let me collect a little more information from you so we're not both going crazy. What OS are you running on your PlayBook?

Settings > About.

Also, what version of Blaq have you downloaded?

Is Twitter blocked on the wifi connection you're on? If so, nothing you do will work.

Blaq version 1.8.6 thats what's available through app world. I'm running the latest OS .1526

Not sure how to check the twitter block

**jcarty** · 02-21-2013, 04:41 PM

Originally Posted by kidkamel

Blaq version 1.8.6 thats what's available through app world. I'm running the latest OS .1526

Not sure how to check the twitter block

Are you able to get here on your PlayBook's browser?

https://api.twitter.com/

Also, try manually syncing your time with: EST - Eastern Standard Time

EDIT: sorry: http://www.thetimenow.com/est/eastern_standard_time

**kidkamel** · 02-21-2013, 04:54 PM

Originally Posted by jcarty

Are you able to get here on your PlayBook's browser?

https://api.twitter.com/

Also, try manually syncing your time with: EST - Eastern Standard Time

EDIT: sorry: http://www.thetimenow.com/est/eastern_standard_time

yes I was able to access the twitter mobile site from my PB and also the time is in sync with thetime ow.com site.

if you would like we can discuss this over the phone unless you are over seas. Send me an email is and I'll send you my number.

**jcarty** · 02-21-2013, 04:58 PM

Originally Posted by kidkamel

yes I was able to access the twitter mobile site from my PB and also the time is in sync with thetime ow.com site.

if you would like we can discuss this over the phone unless you are over seas. Send me an email is *** and I'll send you my number.

I will send you an email but you should probably remove it from your post to prevent spam.

**kidkamel** · 02-21-2013, 05:04 PM

edited on my end if you could on yours.

thanks again

**hakdaddy1** · 02-21-2013, 07:39 PM

I'm having the exact same issue with the application. I'm in London the time I have is correct. I've tried deleting the application but that hasn't rectified the problem.

**jcarty** · 02-21-2013, 08:22 PM

Alright guys, figured it out. Something changed on Twitter's end. All patched up. However, this update cannot be submitted until I send through my beta testers to make sure everything is ok. If you guys would like access to the beta, let me know. You'll need to know how to sideload applications to sign up.

**kidkamel** · 02-21-2013, 08:31 PM

Originally Posted by jcarty

Alright guys, figured it out. Something changed on Twitter's end. All patched up. However, this update cannot be submitted until I send through my beta testers to make sure everything is ok. If you guys would like access to the beta, let me know. You'll need to know how to sideload applications to sign up.

I'm willing to give it a try

**hakdaddy1** · 02-22-2013, 06:07 AM

Originally Posted by jcarty

Alright guys, figured it out. Something changed on Twitter's end. All patched up. However, this update cannot be submitted until I send through my beta testers to make sure everything is ok. If you guys would like access to the beta, let me know. You'll need to know how to sideload applications to sign up.

Ill give it a try