- 03-17-12, 07:13 AM #26
I have said this before. The first time you see yoir review right after you post it, it is really not their yet. RIM needs to examine it first for the reasons Buzz stated. It can then take from 1 day up to one week for your review to actually show up.
- 03-17-12, 07:44 AM #27
When I reported the problem a few months back, I was thanked and told that they checked the list on a PC version of App World was just fine (which it was). I reported it again and enclosed a screenshot and they thanked me again and said the problem would be fixed. I'm still waiting
- CrackBerry Abuser
03-17-12, 09:55 AM #28
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Last edited by Denus; 03-17-12 at 01:30 PM.
- CrackBerry User
03-17-12, 03:19 PM #29
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I have 2 deleted reviews. I paid for 2 useless softwares that they were not met their descriptions. I saw my review but after some minutes it's gone. I did not used bad words or any wrong statement. But .... It's not fair to take our money and run away and remove the reviews.. I bought more than 50 different softwares and i can see my good reviews but not negative ones... I'm using my girlfriend's playbook with different BBID. So could you please help me to find what's wrong?
- 03-17-12, 03:23 PM #30
I had one review CHANGED on me. Huge off.
I gave the app 3 stars. I listed a few things I liked, and a few things I didn't. The published review ended up just being one line! Saying something like "Overall not bad."
That's all they published. One, useless, line.
- 03-17-12, 07:17 PM #31
- 03-17-12, 07:32 PM #32
Assuming that you are correct and there was a gross difference between the app's description and its true capabilities, you can contact the following email address and state your case. Do this as soon as possible after your purchase. They will probably tell you to contact the developer first but if you are forceful but polite, RIM may alter their normal policy and give you a refund. Several CB users have reported being successful but your mileage will vary. Here is the address:
- 03-17-12, 08:40 PM #33
Lots of people are saying it never happens but I can tell you it does. Anyone connected to AppWorld says it doesn't is a liar.
- 03-18-12, 10:24 AM #34
(a) developers can edit reviews and change their intent?
(b) developers can ask RIM to remove inappropriate reviews?
(c) some reviews are inappropriate (for legitimate reasons) and developers need to protect themselves?
(d) some consumers leave inappropriate, false and misleading reviews?
(e) some vendors abuse their privilege and remove reviews that are legitimate?
(f) some vendors add reviews (or their agents add reviews) in order to inflate their ratings?
(g) RIM doesn't do enough to prevent "bad apple" developers who make all vendors seem like crooks?
(e) RIM needs to improve the review process so that both consumers and vendors are more accountable for their actions? Customers should be able to edit their reviews, communication could be improved between customer and vendor, vendors should be able to rebut inappropriate reviews, etc, etc
I think that all of the above statements are true except for (a). What are we lying about?
- 03-20-12, 11:06 PM #35
Would it help if I said this: "Blackberry appworld deleting my review" is what I was responding to?
Last edited by olblueyez; 03-20-12 at 11:22 PM.
- 03-20-12, 11:37 PM #36
I am a developer and from time-to-time, I need to ask RIM to deny one of my customer's reviews. Many people have accused me of censoring their statements and have indicated that a customer is always right. And while that may be so, if someone says something that is false or misleading about my app, I do need some ability to protect myself from financial damage. I do not take decisions like this lightly.
And for the record, I know that some developers do not share my fastidiousness. These crooked developers also hurt my business and I truly wish I could stop their wicked ways. But in this endeavour, I am as helpless as any consumer. Hence my list. This is the truth, the whole truth and nothing but the truth, so help me RIM. Please.
- 03-21-12, 06:49 PM #37
What would happen if you were selling on Amazon? Think they would ditch a review because you asked them to do so? Same with Fleabay.
- 03-21-12, 09:18 PM #38
- 03-21-12, 09:38 PM #39
That doesn't really answer the question.
Its been my experience that a good app backed up with good service will gets good reviews and people are able to distinguish for themselves what deserves a good rating or not. What you are saying presumes that you will get more than a reasonable number of "Inappropriate" reviews and with no good reviews in between.
Crackberry has rules but they also support everyone having an opinion.
Last edited by olblueyez; 03-21-12 at 09:41 PM.
- 03-21-12, 10:44 PM #40
Also, in my experience, some individuals do not really care about service and do not bother to contact me when they run into a problem. I could easily help them sort the problem if only they had asked, instead they leave a totally false and misleading complaint that deters others from downloading the app.
Even so, I have only asked for 4 reviews to be removed. All of them were removed while I had less than 20 reviews. I have 170 reviews now, less than ten of which are less than 4.5 stars. Instead of speculating on the nature of my reviews, why don't you go and look for yourself. Then come back and tell me that you think that I am cheating you out of your "right" to free speech.
- 03-22-12, 11:23 AM #41
It sounds like what is happening with you is reasonable. I looked at your app, it cool. Maybe I need to get my hands on a Playbook.
- CrackBerry Newbie
03-22-12, 02:56 PM #42
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I am not a fan of reviews that simply say, "It doesn't work". It would be nice if they said what didn't work about the app. I see this quite a bit on various apps on BB App World. I think people should be able to speak their mind about the apps they use. If they are critical of an app, this should be totally acceptable. Developers can use all the feedback they can get to build apps that meet the users needs and expectations. If it means a low star rating, that is totally okay. As a developer you need to work hard to get those stars.
- 03-22-12, 02:58 PM #43
You also have to love user reviews that give you praise in the comments, and then rank it with low stars... Like they didn't bother to check the settings before submitting.
- 12-08-12, 04:42 PM #44
I think that users complete independence from a big brother monitoring and controlling your choice of proper applications is one of the best advantages over the Iphone and Android. And with the apparent reduction of popular Blackberry public discussion forums, its become easier to reach other users to discuss problems with apps and authors (as long as youre not on blackberryforums.com).
Ive also been burned by a poor application authors work I downloaded from App World. Author hadnt done his homework and was apparently only writing for newer BB OS releases, not for the older 4.2 release in my older device. The app (LivePVR) destroyed my device image, had to re-image and reload. I complained about this apps listing to RIM, and they ignored me. You wont read any negative reviews for that app, since the author apparently disabled or deleted them.