Here's the App World form for requesting a refund:
- 05-02-12, 04:40 PM #30
I've completed the form and been contact by App world. Explained its my subpar PC hardware, not a flaw in the App or an issue on the Playbook. Thanks for the app, hope it
I also made a change to the PC app this morning to tweak some of the audio recording code to try and better accommodate PCs that aren't as powerful. It seems to help, but I didn't have much chance to play with it this morning, so I'll do more testing when I get home. (To get that update, use Task Manager to end the Flix process and then start it again via your Start button menu, and it should prompt you to update)
The format that my app sends data to the PlayBack in is a completely custom format and it would be about as much work converting it into a stored video as it would be to do from scratch on the PC. I think there are actually apps out there already that allow you to record audio/video from your PC -- so this can likely already be done for people that want to circumvent the DRM. (For example, there are definitely apps that do that for iTunes DRM videos)
- CrackBerry Newbie
05-03-12, 04:55 PM #35
- 1 Posts
Good idea but not working
Hello. I was one of the first purchasing your FLIX for $5 and was exited about it.
Not any more
Unfortunately since beginning I get black screen, there is audio coming in but that is it.
I disabled firewall on pc , setup all settings to lowest quality and always is black screen.
I just upgraded to ver 6 hoping issue will be solved , nope.
PC is connected to 1GB network and there should be no performance issue.
How this can be fixed?
Sorry for not seeing your message sooner.
The biggest issues users are running into is that they start a movie and the audio plays but the screen stays black, just like you are seeing. I have spent quite a bit of time trying to reproduce this issue locally without luck so far, making it difficult to diagnose and fix. This is currently my highest priority.
A previous theory of mine was that because the Netflix movie was playing offscreen, some computers / video cards might not allow the video to be recorded, but I'm starting to doubt that theory.
If you're a technical user that knows how to sideload BAR files and would be willing to help me troubleshoot this issue, I would be most appreciative.
Thanks, and sorry for this frustrating issue.
I think I've figured this one out. My theory is that if your monitor goes into "standby" mode to save power, then the movie stops rendering on your computer screen and so what gets recorded is black. If you are experiencing this problem, try making sure your computer screen is visible and restart the movie. If that solves the problem for you, please let me know. The next version of the app that I release will include a fix along these lines.
- 05-16-12, 11:36 PM #39
Thanks again.Yes, Anger Management does work. 5th time is the charm./ Always amusing to watch grownups cyber-bully each other....over irrelevant ish./ My Zin: I can't help everyone....but, I can help someone./ / BB10 OS Archives
I've released a significant update to the Windows app that includes lots of fixes:
Here are the instructions for updating the Windows app:
Flix: Updating the Windows App
I also submitted an update to the PlayBook app a couple of days ago that I'm waiting to be approved which includes yet more fixes, such as resolving the slight seam in the audio every 10 seconds.
- CrackBerry User
05-25-12, 01:22 AM #41
- 48 Posts
i paid for the app and then tried to install it on my pc. i get this error message and need to resolve "A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine." i don't know what to do. it gives the link to the website Visual Studio Home | Microsoft Visual Studio for details but i don't know what to look for. i'm in Canada.
if this doesn't work, i'm gonna need a refund.
You might have missed the paragraph above the download link:
Other users have reported the error "A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine". If you run into this, please use this installer.
- CrackBerry Newbie
06-01-12, 03:03 PM #43
- 9 Posts
Just bought this and set it up. Not tried it yet. Very excited. Slowly plugging the holes of things I can do on my iPod and my wife can do on the iPad. Happy to support a Canadian developer too
As for capturing off screen, Fraps, Bandicam... They could all do it, so copying stuff from Netflix is about as hard as putting on a hat.
1. You've installed the Windows app: Flix
2. The Flix program starts automatically, and is in your Windows tray. (bottom right of your screen, near the volume icon. You might have to click the little "up arrow")
3. When you start Flix on your PlayBook, it tries for 8 seconds and then displays an alert box for you to enter your computer's IP address.
4. You right Flix in your Windows tray and select "What's my IP address".
5. You type that number into the PlayBook and click Ok.
6. It displays "Connecting" again but doesn't get past that.
Let me know if any of that is unclear, or if there are any discrepancies with what you have tried / what you are seeing.
If so, other things to try:
- Try disabling your Windows firewall.
- Try going to http://127.0.0.1:4559/hello on your PC. Does that display a white page with "Hello!" in the top left corner?
- It can be worth trying to restart your Internet router, PC, and PlayBook.