BIS cannot see Change protocol (Microsoft Mobile Services Protocol)

[bellcsr]

Hi,



On the BIS website I added 2 email. 1 for hotmail and 1 for Live email.

But in the website, I do not see any change protocol (Microsoft Mobile Services Protocol). That cause my email to be delay or slow to get it.



i do have a BES data, but BES is not activate as my work do not need it. I got no IT policy, and firewall is disable.



I am able to receive email and send just get it very slow. When i say really slow is like 30 min to up to 1 hour. I have to go on blackberry Admin to pull my email to get it faster.



I also try to delete my email and readd it and still the same issue.

i have also delete my BIS account and it didn't work.



Here what i have in blackberry provisioning:
Requested Services
Status Service Action
Active BlackBerry Enterprise Plus / Internet Browsing Service





My carrier is : Bell Mobility,

Cell Model : 9780

OS : 6.0.0.285



How do i proceed to get this change?



Thanks

[dandroid42]

I am posting this so then later I can post links to a thread that has to do with blackberry. Such a silly rule. Sorry OP