I have a hero.
I used to have a pearl, and in august I tried a tour for a few days. I returned it because the home row of lights would not shut off, and signal strength was less than my pearl.
The hero rocks, the interface is amazing, but there are a few problems. Most of the issues were resolved in a recent firmware update but there are two that will not be be changed:
1.) The phone is a bit laggy. There is talk about 'Android 2 this, or hacked roms that.' I really doubt either of these updates will significantly improve the response.
2.) Dust under the glass. It is amazing to me this would be an issue, but the screen is not sealed on the hero, I had my first hero for a week before dust started showing up under the glass.
I took my hero apart, but I couldn't separate the screen assembly from the front cover and stopped because I didn't want to break it.
I swapped it for another hero because of the dust and a few dead pixels, the second hero had a dead pixel, the third was fine.
I just fear if I am already on my 3rd hero, if this is really the best idea.
I am considering going back to a tour. So conflicted.
Strengths:
Touchscreen
Interface
Web Browser
Form Factor
Scalability of OS
Weakness:
Speed
Dust Under Glass