[LiamCooke.]

Hi, I recently bought a BlackBerry Torch 9800 i topped up 10 pound and rang Orange asking them to activate my BBM they said it would take 24 Hours. However this phone call was last Wednesday, and everyday I've rang up since Wednesday and each day they have said 24 Hours, these calls in total have taken round about 4 Pound off my phone what shall I do? Or what can I do to fix this without ringing their terrible Customer Support and loosing more money on my phone, thanks in advance.
- Liam

Sent from my BlackBerry 9800 using Tapatalk

[lunaticwithin]

Since the initial 24 hours period have you done a battery pull on your handset (remove battery, wait 30 seconds and put it back in)? This should force your handset register on the network if you have a blackberry data plan active and you will get a message in your inbox confirming your handset has been registered.

If you've tried this and it hasn't worked then I'm afraid you need to contact Orange. It may be easier to go into one of their stores. Either way, flag up you have called repeatedly to get this resolved and it hasn't and it's cost you money from your credit due to them not doing their job. They may refund the credit.

[LiamCooke.]

Already done this, got the text from them but I will try it again thanks! I've been ringing for the past week and each day they have said 24 Hours

Sent from my BlackBerry 9800 using Tapatalk

[lunaticwithin]

Are other data functions such as email or the internet browser working on your phone? In the top right of your screen does it show 3g or 3G (capital with 4 small dots beside it)?

[ichat]

1. When you go into network settings, is data services selection set to on?
2. Have you registered via the host routing table?
3. Have you contacted your customer support to resend service books?
4. Have you restarted/rebooted your phone?

One of these 4 steps ought to help

P.S. The unlikely option may be your radio file in the os is corrupted, try upgrading your os.

Sent from my BlackBerry 9860 on 7.1.0.714 with Tapatalk and my fingers

[LiamCooke.]

Okay guys thanks for the advice will do all those things listed above now

Sent from my BlackBerry 9800 using Tapatalk

[LiamCooke.]

The BlackBerry Internet Service says "Not Connected" but Orange told me its a "Server Crash" but they have taken my 5 pound for my BBM

Sent from my BlackBerry 9800 using Tapatalk

[RoseBud68]

The BlackBerry Internet Service says "Not Connected" but Orange told me its a "Server Crash" but they have taken my 5 pound for my BBM

Sent from my BlackBerry 9800 using Tapatalk

demand a refund, as you paying for service your not getting.

[LiamCooke.]

Received a text from Orange before saying "Now you're up and running, blah blah blah" I really felt like ringing them and asking if it was a joke!

Sent from my BlackBerry 9800 using Tapatalk

[RoseBud68]

Well at least you good now. Still think you should call & complain.

[LiamCooke.]

Been complaining all week but all the Customer Support People have been foreign and not English! So I can barely understand them and my BBM still isn't working starting to think weather to change to O2 or Vodafone at the minute

Sent from my BlackBerry 9800 using Tapatalk

[ichat]

Go to Vodafone, always found orange crap whenever I used to be at the UK.

Sent from my BlackBerry 9860 on 7.1.0.714 with Tapatalk and my fingers