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  1. MMB916's Avatar
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    Thread AuthorThread Author   #1  

    Unhappy Massive System Failure Affecting Blackberry Users

    POSTED: 11:53 pm EDT April 17, 2007
    UPDATED: 11:56 pm EDT April 17, 2007


    NEW YORK -- NewsChannel4 has learned of a massive system failure affecting all blackberry users in the western hemisphere.

    The RIM Company, which stands for Research In Motion, developed blackberry technology and said its infrastructure failed around 8 p.m. Tuesday and has been down ever since.

    E-mails are not being pushed to portable blackberry devices.

    Officials with RIM said they are trying to reset the system and told NewsChannel4 that they are concerned that the backlog of data, which will rush through when it comes back on line, could cause a bigger problem.

    When the error is corrected, RIM officials said a message would be sent in stages so the system does not crash.

    Officials said the problem would carry into the morning.

    For the moment, RIM officials recommend all who depend on their blackberry as a major way of communication should make some back-up plans.
    Best regards,
    Mara "Dear Berry" - advice for those addicted, trying to settle a dispute or wondering!
    BOLD 9700 New Love/IPhone 3GS - Very cool but not a BB
    BOLD 9000- Still Love & with me/Curve - Old Love/
    8700c - Old Love

    birdman_38 likes this.
  2. MMB916's Avatar
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    Thread AuthorThread Author   #2  

    Post Symptoms....

    It was frightening - my BB just shut down earlier this evening - no reason. Tried not to panic I took the battery out and then couldn't get the EDGE technology. Then I tried again. I did get EDGE however, emails have been significantly delayed. Then I resent service books. Well....Now at least I know why...hopefully this will be taken care of quickly!
    Best regards,
    Mara "Dear Berry" - advice for those addicted, trying to settle a dispute or wondering!
    BOLD 9700 New Love/IPhone 3GS - Very cool but not a BB
    BOLD 9000- Still Love & with me/Curve - Old Love/
    8700c - Old Love

  3. kasperapd's Avatar
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    #3  

    Default

    This was driving me crazy last night at work. I first noticed shortly after 8pm that it wasn't working right. I tried everything I could think of to get it back up. I finally gave up and called Customer Service where they had a recorded message of the BB outage.

    Mine still isn't working right. I hope this get this fixed today!
  4. tneary's Avatar
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    #4  

    Default never lost service

    I'm in Washington, DC. Never lost email or data service overnight or as of now (7:48 a.m. ET). Oddly, I can send PIN messages but they aren't going through. Corporate email is working fine. (knock wood)
  5. kasperapd's Avatar
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    #5  

    Default

    Well.. I'm glad at least someone can take advantage of their CrackBerry and rub it in the rest of our faces j/k

    Welcome to Crackberry.com!
  6. audit's Avatar
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    #6  

    Default

    This is the MAIN reason why BB-Outage list was setup at Bb-Outage Info Page

    It's too bad that we can't get people at RIM to post to it when something happens.
    audit
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  7. nostalgiaguru's Avatar
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    #7  

    Default

    aggravating - the lady two doors down claims she is up, I'm not. We're both individual users on BIS - I use Mail Connector, no email, no internet. Lexington, KY, 8:10am, 4/18/2007.
  8. Berryman's Avatar
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    #8  

    Default Update 2.37pm Central European Time - good news

    Update: BlackBerry service hit by widespread outage in U.S.

    All 1500 Blackberrys in the firm I work had been down. They are connected to BES servers in Washington and Boston. The only teaser was at about 10.30am Central European Time this morning when I received two emails! Since then, for email, my Blackberry has been as about as useful as an ashtray on a motorbike.

    Now, as I type this, new emails are starting to be delivered to my Blackberry - - great!
    Fail to prepare....prepare to fail
  9. paladin252's Avatar
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    #9  

    Default still out in massachusetts

    here in massachusetts we still have nothing, no email and no internet.
  10. TheGrimm's Avatar
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    #10  

    Default

    As of 8:15am EST, email service appears to have been restored to almost normal levels in the Greater Toronto Area.

    "Outage, what outage?" -Yeah right....
  11. audit's Avatar
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    #11  

    Default

    If I may make a suggestion, can people post updates also to the Bb-Outage Info Page so that people not part of this forum also get's an idea of what's going on in what parts of the country?
    audit
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  12. Hacksaw#CB's Avatar
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    #12  

    Default Minnesota down also

    Yup we have pending messages with no where to go.....
  13. iamivanwilliams's Avatar
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    #13  

    Default

    What a nightmare I walked into this morning! Partners screaming because they are not getting emails.

    Is this what life has come to? Rhetorical, of course...
    Instagram: iamivanwilliams
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  14. kasperapd's Avatar
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    #14  

    Default

    I feel really sorry for IT people today having to deal with this issue. There's not anything you can do about it, but everyone will expect you to get it fixed ASAP.
  15. farrell's Avatar
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    #15  

    Default emails coming in now -- cingular, new jersey

    My emails just started coming in a minute ago.

    Don't know if it's 100% fixed, but data seems to be flowing, finally. I'm on the Cingular network in New Jersey.

    Hope everyone else is getting up and running too!
    Farrell Kramer
    farrell kramer communications, blackberry pearl
  16. DarienA's Avatar
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    #16  

    Default

    Quote Originally Posted by kasperapd View Post
    I feel really sorry for IT people today having to deal with this issue. There's not anything you can do about it, but everyone will expect you to get it fixed ASAP.
    As a senior sys admin running on 4 hrs of sleep(because I stayed up til 2 to monitor the situation via some of the blackberry forums then woke back up at 6), I know I appreciate the thought, thanks.

    75% of our handhelds are back up, unfortunately mine isn't, and some of the biggest execs in the org are still dead in the water.

    EDIT:

    Ah finally starting to see some message movement on those last few handhelds. Some movement...

    EDIT2:

    All our backlogged emails have been delivered and sending seems to be working now too.. thank goodness now I can go home and get some real sleep.
    Last edited by DarienA; 04-18-2007 at 10:21 AM.
  17. iamivanwilliams's Avatar
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    #17  

    Default As per RIM

    ...at 10:16 EST, it's all good!!!
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  18. Jack Benney's Avatar
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    #18  

    Default

    All good here in NY with VZW....
    "A patch in time saves kill -9" - Jack Benney

    PIN: 32B12EF9

    http://truehowto.com
  19. Basil49's Avatar
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    #19  

    Talking

    Good Morning Folks,

    Just started recieving my e-mails as of 5 minutes ago....I guess all is good here in the east......What would I have done if this persisted more than a day or so......Whew!!!!!:
  20. audit's Avatar
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    #20  

    Default

    Mine's been buzzing for the last 45 minutes, 200+ e-mails from the BES server and then somewhere along the lines of 600+ from my BIS account since when I setup the mail list, I had set it up so I was notified of new subscriptions. I've removed that option but it looks like my BB is going to be very busy for the next couple hours.
    audit
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  21. audit's Avatar
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    #21  

    Default

    Only thing still acting up is BIS. Even sending an e-mail directly to @vzw.blackberry.net is not coming through yet.
    audit
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  22. Kevin Michaluk's Avatar
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    #22  

    Default

    Just spoke with a producer from Washington Post radio. Going to be on their show this afternoon at 2:20CST give or take a few minutes, talking about the BlackBerry outage and CrackBerry.com.

    So as a question, how did everyone find surviving with their BlackBerries on the fritz? Big withdrawal? Big Stress? Anything crazy happen? Or did the world continue like it used to in the pre-wireless email days?

    Thanks!!!

    Kevin
    Kevin Michaluk
    Founder, CrackBerry.com
    Chief Media Officer, Mobile Nations
  23. iamivanwilliams's Avatar
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    #23  

    Default

    An utter nightmare when I walked in this morning! Partners where screaming asking about their email on their BlackBerry's. Who's sending emails between 04:00 & 06:30, anyway?

    Am an addict, but, is this what life has come to?
    Instagram: iamivanwilliams
    Twitter: iamivanwilliams
  24. tmag2005's Avatar
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    #24  

    Default Well...

    it looks like you all had a nightmare...I do feel for you all.

    I went to bed last night and all was fine and then this morning.....all was fine to. I had slept through any issues...

    But hope you all get sorted...
  25. audit's Avatar
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    #25  

    Default

    I noticed it last night when it happened. I was laying in bed resting and reading my normal RSS feeds and when I couldn't load 1 of them and then couldn't get in any sites, I started freaking out. Wasn't sure if it was my Blackberry failing or if it was RIM so I started calling people that I know have them and everyone stated the same thing that I was seeing. Then my son came in my room and asked why he couldn't send a txt message to one of his friends. I didn't sleep all night because I was monitoring the issue, including checking the scripts on my server to make sure they were sending out my hourly e-mails to my BB to let me know it's still working correctly for e-mail. (note: this is not good for someone recovering from another stroke)

    My wife was freaking out because she didn't want me to have another stroke again because my Blackberry was down. I called everyone that had a BB that I could think of and then logged into the forums to see what was going on. I then stayed up all night trying to figure out what was going on because I knew my CEO would want an answer as soon as he realized his BB wasn't getting e-mails.

    I'm finally calming down after taking a LOT of med's and seeing that everything is coming back online again, although my BB hasn't stopped buzzing from the backup of e-mails that I had waiting in the queue. I expect it to stop anytime then I'll be spending the next 2hr's deleting them all since I've already gone through them all on my laptop client.
    Last edited by audit01; 04-19-2007 at 02:33 PM.
    audit
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