- CrackBerry Master
- 1,003 Posts
BlackBerry Z10 is Crushing iPhone 5, Galaxy SIII and Note II in Customer Satisfaction
Graphics heavy article so go have a look.
BlackBerry Z10 is Crushing iPhone 5, Samsung Galaxy SIII and Note II in Customer Satisfaction | The Gadget Masters
- 02-15-2013, 08:29 AM #2
I do wonder how the stats will balance out once the BB10 hits the U.S. market. I guess a fair assumption will be a few months after it has been available in the U.S. market. Interesting times ahead.
- 02-15-2013, 09:06 AM #7
Although one can point out that user reviews are not scientific, I personally take them into consideration when making a purchase. I will tend to buy a product with a strong customer satisfaction, particularly if the reviews are detailed and obtained from personal experience and not just a spouting of general opinion. I have to balance that out with features that I can use, but quality and functionality do count.
It might not make much of a difference if I see products listing a satisfaction of 4.8 and another of 4.5. I would then think both have essentially the same satisfaction rating. However, when comparing one that say only rates a 3.0 versus one that has a 4.5, I would tend to shy away from the one that has the significantly lower satisfaction rating.PlayBook 64GB, PlayBook 32GB (gone the way of my Coleco ADAM)
- CrackBerry Genius
02-15-2013, 09:10 AM #8
- 2,332 Posts
That's great news but I think it has to do with (and this is just my opinion) early adopters being bigger BB fans that are inclined to vote higher. Over time you get other users reading the hype and being disappointed because they had high expectations. I sorta noticed this with the Bold 9930 on Verizon. Though maybe BlackBerry can rock out some good updates that will sustain this reputation.CH Design - http://www.cameronhirbodi.com
- 02-15-2013, 09:10 AM #9
I wouldn't put much weight in this either in terms of science. It is positive press though, which is something BlackBerry has been lacking for a long time. Suddenly it's less cool to hate BlackBerry than before.
The author's comment about "homegrown bias" made me laugh though. Canadians don't 'cheer for their own' the way Americans do. It's why I laugh when you see an analyst say, "for Apple to beat RIM on their own turf is a big deal." No it isn't! Canadians make fun RIM louder than anyone I've ever heard.------------------------------------
I like how BlackBerry 10 is evolving, but when are they going to fix BlackBerry Link for Mac?
The fact that it doesn't reliably do what it's supposed to do ... most of the time ... is utterly appalling. The only consistency is the "Music not copied to Z10 message"
- CrackBerry Addict
02-15-2013, 09:18 AM #11
- 579 Posts
As much as i love my BlackBerry sampling 122 people is hardly a true indication of how well the new platform is doing. It is just too insignificant of a sample size to make any logical conclusion. I'm optimistic and hopeful that the results will be the same on a much larger sample size
- CrackBerry Addict
02-15-2013, 09:26 AM #12
- 815 Posts
Re: BlackBerry Z10 is Crushing iPhone 5, Galaxy SIII and Note II in Customer SatisfactionNot a hippy, but I do appreciate peace, love, and happiness.
- 02-15-2013, 10:58 AM #15
- 02-15-2013, 11:47 AM #17
Nice to see! Having said that, I agree we're seeing the opinions of Berry fans and "other" early adopters, who could be expected to have higher than normal pain thresholds. Still, we're not seeing Storm/Storm 2 reactions, and the phone has been out for a few weeks now and overall the number of problems is relatively small and none that I see are tablestakes issues. Consumer feedback post-US launch will be the telling sign, but this bodes well.
I think launching in the US after the UK and Canada will work out well for Blackberry. Nice to see there's still some fight left!
- 02-15-2013, 12:56 PM #19
Since BBX is an RTOS I expect any reviews affected by the performance of the OS to be very positive. The fact you can run Android apps is a big plus as well. One question I have is whether the Android apps have access to your address book or calendar or if they are in some sort of emulator sandbox. If the Android apps are able to fully work, then the Z10 has an excellent chance in the market as Android owns 70 percent of the smartphone market share right now and the ability to "bring all your stuff" to BB10 is a huge enabler for getting converts from the Android camp. From iOS? Not so much. As an iPhone user, I'm pulling for the success of BB10 because I believe more choices is always better for the customer in the end.Former BB8830 owner, moved on to iPhone 4 then iPhone 5.
- CrackBerry Abuser
02-15-2013, 01:06 PM #21
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