- 11-21-12, 03:50 PM #53
We will probably never know what reliability issues the NTSB or other agencies had. We also will not know how many users had constant problems. 2? 20? 200?? For all we know, two top level directors finally got tired of their 8703 or Storm 2 (though, who could blame them?) and saw other peers using an iPhone (or a personal IPhone they used at home) and wanted their agency to go that way. Perhaps NTSB field employees worked better with a certain app that is only available on an iPhone. Who knows. Some people/agencies/corporations are more easily swayed than others.
- CrackBerry Genius of Geniuses
11-21-12, 03:54 PM #54
- 5,301 Posts
My BlackBerry 9900 worked flawlessly.
As a matter of fact, a local news station here (NY1) had John Schumo receiving his reports from the "in field" reporters providing him updates on his BlackBerry live on cable (Until that went out).
- 11-21-12, 04:01 PM #55
Sorry for you loss; the damage was unbelievable.
The only ones around here that worked were on Verizon. Even then it was hit and miss for the first few days as UPS's died and had to wait for power to be restored.
AT&T and T-Mobile were in trouble.
- 11-21-12, 04:17 PM #58
It sounds very unprofessional to state the blackberry devices fail at inappropriate times without giving figures, facts, or an internal study to back this up. Sounds like one or a few people's opinion. Since this was issued as a public statement all of the objective information backing the decision up should also be public.
- 11-21-12, 04:29 PM #60
I honestly haven't read it. I'm um....er....busy at the moment....
- 11-21-12, 04:33 PM #61
Reasons are the size of the data packets (ridiculously small) and the fact that the messages continues to look for the opportunity beyond where the others stop trying.
I've experienced it with the DC quake, the derecho, and a few other situations where communications were down.
- CrackBerry Genius
11-21-12, 04:33 PM #62
- 2,093 Posts
[Article] BlackBerry Being Dropped by U.S. Agency Over Reliability Issues
Any phone that doesn't have a replaceable battery is just crap for field work. I cant see the iphone being superior for the NTSB.
iPhones have poor reliability. The screens crack all the time. Apple however has great customer service. You bring the broken Apple crap to the Apple store and you get service. Multiple times if need be since the iphone 4 was famous for glass cracks in the corner just appearing.
The iphone5 supposedly will suck less. The glass is supposedly better and they no longer have that glass on the back of the phone.
Sent from my BlackBerry 9780 using Tapatalk
- CrackBerry Abuser
11-21-12, 04:34 PM #63
- 381 Posts
- 11-21-12, 04:47 PM #65
@QBNKELT - absolutely. BBM would work if you had any sort of signal.
We had nothing - no signal on either AT&T and T-Mobile - for four days... So whether or not BBM is the better transport was immaterial. With the hotspots working (thanks Verizon) everyone was online. This didn't compare to the quake (we had it up here too) or last year's ice storm.
It really didn't matter what device you had. We had a mixture of every OS and a lot of devices. Doesn't do much if the towers aren't broadcasting
- 11-21-12, 07:06 PM #69
Press Release - 2012 U.S. Wireless Smartphone Customer Satisfaction Study and 2012 U.S. Wireless Traditional Mobile Phone Satisfaction Study | J.D. Power
There are more studies and surveys, but I figured three would work for now,
- 11-21-12, 07:16 PM #70
- 11-21-12, 07:27 PM #71
So now that I've thoroughly buttered you up - given what you're seeing now, what's your assessment of RIMs chance of success over the immediate, short, medium and long terms? And what do you see shaping up acquisition vs independence, mass market vs niche, etc.?
TIA - R.
- 11-21-12, 07:52 PM #72
Thank you for the kind words.
Honestly there will always be a sector in the U.S. government that will require BES and the kind of monitoring and accountability that BES and BB provide. No one is going to go and hand out Secteras to mid and lower level employees, not even seniors. So that means that BB will always have a place within the secure community. While iOS and Android will come in and become more prevalent, there will be a line that will remain BB.
That said, there is a very palpable desire to move away from BB. I am very, very curious to find out how ICE will implement iOS. It will be the model for the rest of DHS. And when DHS goes en masse, other larger agencies will follow.
It isn't just that the devices haven't got the apps. There is a very real concern that RIM will not survive. The secure agencies are nervous because there is a possibility they will need to find an alternative to BB. That influences decisions when it comes to acquisition packages....how viable is the company, will there be support, will there be another three day outage, will there be a new OS that is supposedly secure yet has a hole....
Within the government, a small number of agencies will stick it out with RIM no matter what. They have to. Good Technologies, Lookout, and Iron Mountain don't give what BES gives. So the more stringent the need for data and infrastructure integrity, the more that BB will remain. But that level of security is not across all agencies of the government. There is no need, for example, to have the Smithsonian remain with BB if they can get support - and apps - that enhances user experience both within the enterprise and for the public.
However, RIM has bet its future on the enterprise and the fact is that the enterprise is not going to keep it afloat. Consumers want apps. They are convinced they need them. And frankly, they're useful. RIM has not shown a history for being able to think on its feet.
I honestly see RIM as a niche solution, within a very specific group within the government. They will not overtake Apple and Android in the near future, the consumer market will remain outside of their grasp. This worries because I am terrified of RIM not meeting its Q1 dates. Personally, my goose is cooked. Professionally, I am terrified of putting iOS behind my firewalls.
I am not optimistic for RIM's preeminence in the government. Within certain agencies, yes. But for the most, no.
This is simply personal opinion based on near observations and trends within the federal government. I am no soothsayer. I just have to deal with what I see around me and frankly, it's not hopeful to keep RIM as the only solution behind government firewalls.
- 11-21-12, 08:02 PM #73
- 11-21-12, 08:05 PM #74
- CrackBerry Addict
11-21-12, 08:11 PM #75
- 527 Posts
But that aside, I say that each OS platform has its strengths and weaknesses as well as its own unique attraction to different individuals. To each their own and leave it be.
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