- CrackBerry Addict
- 857 Posts
RIM’s Response to “Open Letter”
An “Open Letter” to RIM’s senior management was published anonymously on the web today and it was attributed to an unnamed person described as a “high level employee”. It is obviously difficult to address anonymous commentary and it is particularly difficult to believe that a “high level employee” in good standing with the company would choose to anonymously publish a letter on the web rather than engage their fellow executives in a constructive manner, but regardless of whether the letter is real, fake, exaggerated or written with ulterior motivations, it is fair to say that the senior management team at RIM is nonetheless fully aware of and aggressively addressing both the company’s challenges and its opportunities.
RIM recently confirmed that it is nearing the end of a major business and technology transition. Although this transition has taken longer than anticipated, there is much excitement and optimism within the company about the new products that are lined up for the coming months. There is a fundamental business reality however that following an extended period of hyper growth (during which RIM nearly quadrupled in size over the past 5 years alone), it has become necessary for the company to streamline its operations in order to allow it to grow its business profitably while pursuing newer strategic opportunities. Again, RIM’s management team takes these challenges seriously and is actively addressing the situation. The company is thankfully in a solid business and financial position to tackle the opportunities ahead with a solid balance sheet (nearly $3 billion in cash and no debt), strong profitability (RIM’s net income last quarter was $695 million) and substantial international growth (international revenue in Q1 grew 67% over the same quarter last year). In fact, while growth has slowed in the US, RIM still shipped 13.2 million BlackBerry smartphones last quarter (which is about 100 smartphones per minute, 24 hours per day) and RIM is more committed than ever to serving its loyal customers and partners around the world.
Source: Inside BlackBerry Blog
- 06-30-11, 04:19 PM #3
ridiculous response RIM
it would have been better to be silent!
the response looks like an Auto response on an email
- CrackBerry Abuser
06-30-11, 04:22 PM #4
- 142 Posts
Wow, most generic and "business-y" response ever. They basically just pulled out big numbers without even mentioning any of the issues the open-latter exposed. This sounds like something that keep on a document file then copy and paste whenever someone questions the company in any way, shape or form. R.I.P RIM, next time choose only one CEO and make sure he/she is actually competent and has an IQ above that of a dry sponge.
- CrackBerry Genius
06-30-11, 04:25 PM #5
- 3,897 Posts
they made $769 million the same quarter a year earlier so they are losing revenue.... and proud of it.
i think of jack nicholeson portraying the joker in the first batman movie... "what this [company] needs is an enema."
Posted from my CrackBerry at wapforums.crackberry.com
- 06-30-11, 04:40 PM #7
I guess I got my wish. Unfortunately, I was let down. What a cop out. How is it that they are addressing the issues by continuing to beat around the bush and move ahead with plans that seem distant and unfinished.
RIM I love you, but come on, get serious.
- 06-30-11, 04:55 PM #10
I posted this in the other thread...
Originally Posted by RIM
Play it safe again RIM.
Also, they are talking about RIM right now on CNBC. Heavy criticism going on.
- CrackBerry Addict
06-30-11, 04:58 PM #11
- 748 Posts
I don't see how they could have responded any differently. If they ignore it they'll be criticized and unless they acknowledge every problem listed there as correct then they'll be criticized as being in denial. Acknowledging every problem as correct would push their share price even lower because people would say that they either understand the position they're in and are ignoring it or that if they acknowledge this than they're in worse trouble.
This was the only acceptable response. Yes we're aware of the issues and challenges facing us and we're working to resolve them.
- 06-30-11, 05:06 PM #12
Some smart people on here are starting to sound stupid. What are they supposed to do. Answer in public to an anonymous letter? rely? They need to change things but we don't get to see anything until its long finished. I've seen companies that go bankrupt face less BS from the public.
- 06-30-11, 05:14 PM #13
RIM takes the term "gibberish" and elevates it to a new art form. Their "response" was less of a response to criticism than it was random musings about how well they THINK they are doing. RIM's management is, in a word, INEPT.
- 06-30-11, 05:19 PM #14
- 06-30-11, 05:19 PM #15
Whether the letter is real or fake, a number of valid issues were raised, and investors deserve answers. They are applying the same lacksidasical approach to PR as they did to the emerging threat of the iPhone and Android devices.
I found that reply rather dismissive and poorly thought out.
06-30-11, 05:21 PM #16
- 2,573 Posts
- 06-30-11, 05:25 PM #18
Its not all bad today, RIM is making moves in the right direction. It take's time and I dont think the answer would be a RIM Maya-culpa. The link below is evidence that RIM is making changes
RIM Said Investor Proposal to Split Leadership Roles Withdrawn - Bloomberg
- 06-30-11, 05:29 PM #19
Their response is a GREAT illustration of a lack of the "inspired leadership" discussed in the TED Talks video one of the links in the letter sends you to. RIM's response was so incredibly uninspiring I felt the air being sucked out of the room I'm in.
The only thing I can compare it to is a sales manager I had a few jobs ago, where his year end speech described our results as "one year we make our number, the next we don't, and we manage to keep our jobs.". We were getting our a$$e$ handed to us by the competition, and about a year later our US parent shrunk the local office from 70+ people to 13 - and maintained the same volume of business.
The lack of inspired leadership will KILL a company. Many good people will leave, and the good ones that stay out of loyalty will end up not caring any more. Once the people go, all you have is IP that others will want to buy.
- CrackBerry Addict
06-30-11, 05:32 PM #20
- 668 Posts
- For the ladies only :-)
- 06-30-11, 05:35 PM #22
I think no matter what they would do in response to the very odd letter y'all would find fault. I honestly don't think the letter came from an employee let alone a senior executive. None of us know or have any way of knowing actually. We can all guess and then pretend we all know so much more than a couple guys who built a multi-billion dollar company. I agree with the criticism by the way. They need to do better fast but I also think this has become a piling on. While that complaint letter is most likely accurate, Mike and Jim said as much when they gave the quarter numbers, I doubt the validity of the source being a high ranking RIM executive especially given the BGR choice for publishing. Anyway that's my take. I mean this whole thread is the same cast of characters for the most part doing their daily pile on and thanking each other in the process with a few exceptions of course.
- 06-30-11, 05:37 PM #24
"We've read the latter and appreciate how hard it must have been for someone to write it. Obviously, they care.
So do we. Watch us over the next several months. You'll be amazed at what you see.
"The buck stops here" - and we're listening."
signed : Mike and Jim
Add some empathy. Add some emotion. Add some inspiration. Add some leadership.
06-30-11, 05:38 PM #25
- 4,157 Posts
- Wooden shoe like to know
Unfortunately the typical upper management response to things like this is to task security to find out who did it and see that they are silenced by finding some "goods" on them like using the computer for personal reasons, rather than address the complaints. A witch hunt that is probably going on as we type.
If this employee felt this had to be done anonymously, then clearly there is no channel in RIM"s corporate culture to "engage their fellow executives in a constructive manner" (without career repercussions).
Been there, been a victim of that.
Hey maybe I would be a good CEO after all... hmmm
Last edited by blackjack93117; 06-30-11 at 05:51 PM.