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  1. beckybb's Avatar
    CrackBerry Newbie

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    Thread AuthorThread Author   #1  

    Default problems with new bbm, someone help?

    Everyone I know has been raving about the new bbm but my blackberry app world shows no update.
    Instead I have got the information for the new bbm but no available update.
    I was looking at the blackberry website and it says that it might be that my device software isn't updated,
    I checked and I'm 4.6, any ideas how to
    a) get bbm
    and
    b) update my device software?
    Sorry if this is a dumb question I am not technalogically gifted...
  2. aiharkness's Avatar
    CrackBerry Abuser

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    308 Posts
    #2  

    Default

    ~ deleted double post ~
    Last edited by aiharkness; 01-15-2012 at 04:12 PM.
  3. aiharkness's Avatar
    CrackBerry Abuser

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    308 Posts
    #3  

    Default

    Assuming there is an updated BBM for you, app world gets messed up sometimes. Clearing the cache with alt-RST often turns it around.

    Do that key combination in app world. App world will close shortly after. Just wait. After it closes, launch it again and refresh your application list. The upgrade likely will show now.

    Also, you can point your BlackBerry browser to blackberry.com/messenger and download from there.
  4. beckybb's Avatar
    CrackBerry Newbie

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    2 Posts
    Thread AuthorThread Author   #4  

    Default

    Quote Originally Posted by aiharkness View Post
    Assuming there is an updated BBM for you, app world gets messed up sometimes. Clearing the cache with alt-RST often turns it around.

    Do that key combination in app world. App world will close shortly after. Just wait. After it closes, launch it again and refresh your application list. The upgrade likely will show now.

    Also, you can point your BlackBerry browser to blackberry.com/messenger and download from there.
    Thanks for your help, apparently all old blackberries aren't subject to the update.
    And apparently everyones bbm will soon dissapear.
    I will have to update the device software
  5. SwitchBeach's Avatar
    CrackBerry Genius

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    #5  

    Default

    beckybb, what device model number do you have?
  6. JAGWIRE's Avatar
    CrackBerry Master

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    #6  

    Default

    are you still running OS4??
    what do you mean by "...everyones bbm will soon dissapear."?
    what happens with my 9550 is that it wont show updates if i go to my app list but i click on the app it self it will, most of the time, show if there is an update. A batter pull helps too.
    Back from the depths!!!
    9000>>9950>>8530>>9810>>Z10>>iPhone 5>>Z10
  7. aiharkness's Avatar
    CrackBerry Abuser

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    308 Posts
    #7  

    Default

    Quote Originally Posted by beckybb View Post
    Thanks for your help, apparently all old blackberries aren't subject to the update.
    And apparently everyones bbm will soon dissapear.
    I will have to update the device software
    I was taking it from the OP that you knew there was an upgrade available for you. Maybe I misunderstood. At any rate, blackberry.com/messenger will serve up the latest for you. If it shows the same version you already have, then you are running the latest available for your OS.
  8. Tank1978's Avatar
    CrackBerry Addict

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    752 Posts
    #8  

    Default

    I loaded it from the crackberry page, when it was announced a few days ago. or just go to BlackBerry App World and you will find it.
  9. Ex Maxi's Avatar
    CrackBerry Newbie

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    2 Posts
    #9  

    Default The new blackberry messenger problem

    Hi ......

    I download the new blackberry messenger on my phone

    Bold (9900)
    ( 9900/7.1.0.714 )
    I download the 7.1 version

    When I download it they ask me to connect with WI-FI
    So I can use the blackberry messenger voice call
    And iam already connected with WI-FI

    I download it before 2 days and I always close WI-FI and connect

    But it dissent work
    They wrote
    ( You voice chat connection cannot be established )

    Can you please help me and my app world is already updated
    By alt+RST or whatever idont remember.

    Help me please ...
  10. Azensun's Avatar
    CrackBerry Genius

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    #10  

    Default

    If I am not understanding your question, I apologize. BBM Voice will only work if both parties have the app and both are connected to a wi-fi signal. I believe you received the message "( You voice chat connection cannot be established )" because the other party you wanted to connect to either didn't have the app or wasn't connected to wi-fi at the time. Hope this helps.
    (unlocked) BlackBerry Passport| AT&T
  11. Ex Maxi's Avatar
    CrackBerry Newbie

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    2 Posts
    #11  

    Default

    I told you that I download the app but my friend told me that when you'r connecting to a wi-fi
    The red signal ( voice call ) will move and then that's mean you'r connecting to a wi-fi
    But iam connecting and the red signal won't move !!!!!!!!
    I told u I can't call
    I didn't told u my friends can't call me that's the problem

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