| | 11-14-2011, 02:37 AM Thread Author #1
BlackBerry Protect on BIS?
I activated a gently used BB 9650 today with Verizon, since I lost my last Bold over a week ago. I want to install BB Protect, but I am having trouble installing the app successfully. I tried installing the app through BB App World, and the icon would appear in my "Downloads" folder, but I get an email saying, "You cannot install BlackBerry Protect on your BlackBerry device. BlackBerry Protect is not compatible with devices that use a BlackBerry Enterprise Server."
I have read that BB Protect doesn't work on BES. I looked up how to determine if my phone is using BIS or BES via Manager Connections > Services Status. Under BlackBerry Internet Service is says "Connection: Mobile Network" and under BlackBerry Enterprise Server "Connection: not connected." I'm guessing this means my phone is using BIS, yes? Can anyone help me out here as to why BB Protect won't work? I'd really appreciate it. Also, I forgot to mention that the person I got the phone from said that all manufacturer settings were restored and that seems, so far, to be true (from what I can tell, at least).