Connecting Email Problem (Gmail)

[jordandrews90]

So i've had my phone for a long time, and always had my email connected.

Today, I had my wireless provider change my data plan, and my gmail icon dissapeared from my phone :/ and I go to the set up screen, and set up my email and it seems like it works, and says they've added an icon on my homescreen, but there isn't a new icon :s and no it's not hidden, i've checked that.

Also when I try and check my messages using bridge on my PB it says there is no email account associated with your device - or something like that. However all the other Bridge functions work.

Any idea's? Things I should check or maybe ways to force a new email icon?
I'm running 5.0

Thanks.

[blueyestm]

I'm on mobile so I can't see which provider your using but I'm curious as to why you changed your data plan. They may have cancelled your bis and put you on a regular data plan #1 or if you still have bis login to the website instaed of your phone and delete the email from there and read after you reboot the phone from a battery pull just to be sure.

[jordandrews90]

Hey thanks for replying, i'm with Virgin Mobile, changed my plan because I picked the plan 3 years ago, and there's new ones that are cheaper with more features.

And i'm not sure if i'm still getting bis...can I check somehow? Actually i'm not sure if I am because I can't get onto App World, I have to load apps from BB desktop SF.
And I should log into the website instead of my phone, what website?

Thanks

[SwitchBeach]

You should contact the carrier's Customer Service. It sounds like they didn't properly set up the data plan for BLACKBERRY Data Services when they changed the plan.