BBM contacts restore by email not working!!!

[ourkidnav]

Hey guys I'm having difficulty restoring my contacts on bbm by email.

My device is receiving the verification email but it is not processing. The recovery just gets stuck on the page which tells me that the device will automatically process the email. Nothing is happening!!
The email is not going to my junk mail box its going to my inbox.

Help????

[Fubaz]

restore from a desktop manager backup?

[ourkidnav]

Too late now I don't have my old handset anymore. This is the only way.