How to Un-Brick a BlackBerry on a Mac

[itzathing]

I got the 507 error this morning while trying to install the new upgrade. Went through all the steps listed in the original post here all day and still wasn't able to get anything going. I need my phone so I went back to Verizon. The girl looked at my phone, claimed never to have seen the 507, and basically handed me a brand new phone with the new OS installed. I don't run a lot of apps, so I didn't lose anything I can't reinstall easily. I'm not sure if this is standard, but it only took 20 minutes. Might be worth a shot if you're really stuck.

[chrrisglz]

thanks for the help.

[jonnyc83]

Like some others, I have attempted going through these steps but was unable to get through the entire process.

I get as far as selecting the OS to install (5.0), and DM begins copying files. After several restarts, it finally reaches the point where the updater goes from "xx number of files left to install" to "Installing OS." With about 40% of the progress bar remaining, I get a message saying installation failed and the Storm was disconnected. This has happened 10+ times, and it quits at the same point every time. I have tried the process with and without the battery.

Any ideas?

Edit: Okay, I uninstalled and reinstalled DM, tried again, and it worked. Thank god.

[hookbill]

Question. Why isn't this a Sticky???

[skapasi]

i waited after step 7 and i thought i downloaded the software but afterwards it still has the white screen and reload software: 507. do i exit out of dm and then re plug the phone in?

i'm almost there. =/

[skapasi]

it's run through twice saying it d/led but i'm still getting 507...help please.

[skapasi]

i don't know what i did but i got it. thanks. =)

[drumzalicious]

Sorry for not getting to some of these responses. Just a word of caution all of you guys should avoid trying to install a 5.0 OS unless its an official release i have yet to get it to work and apparently DM doesnt install the modules correctly

[montecarloss919]

Originally Posted by skapasi

it's run through twice saying it d/led but i'm still getting 507...help please.

I had this problem too! I eventually used my windows work laptop and it installed..any way you can get access to one?

[marie05eva]

Please help, every time I do no 3 -

3. Remove the Battery from the Phone

the desktop manager tells me to put back the battery or charge. if i ignore it, it does nothing. if i click ok nothing happens until i put back the battery. And if I put back the battery I get stuck in step 4 and 5.

what should I do?

[drumzalicious]

Originally Posted by marie05eva

Please help, every time I do no 3 -

3. Remove the Battery from the Phone

the desktop manager tells me to put back the battery or charge. if i ignore it, it does nothing. if i click ok nothing happens until i put back the battery. And if I put back the battery I get stuck in step 4 and 5.

what should I do?

Are you removing the batter before plugging in?

[nickbutterz]

nevermind think i got it

[marie05eva]

Hi, Drumzalious.

Finally got it. after being stuck in step 4 & 5 for an hour, it finally reboot and working fine again. I just have to restore my back up and download some applications again.

But just the same your post saved my blackberry.

To answer your question, I plug in the device without battery.

thanks!

[nickbutterz]

so im stuck at the reload software: 507 screen. how long does that usually take its been like 10mins and DM didnt pick my phone back up again

[dorian7]

Dude you are a ******* genius!!!!!!!!!! Pin me