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Backup Not Completed - Disconnected Backup Not Completed - Disconnected
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Old 11-25-2011, 07:03 AM
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Default Backup Not Completed - Disconnected
Lately I have been having trouble syncing my BB Bold 9930 to my MacBook Pro. The backup won't completed as I receive an error message stating "The device has been disconnected and cannot complete."

In fact when it hasn't at all. I am using desktop software V2.2.1 (build 7). Anyone have this same problem or a resolution?
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Old 11-25-2011, 08:58 AM
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Originally Posted by BuddyC View Post
Lately I have been having trouble syncing my BB Bold 9930 to my MacBook Pro. The backup won't completed as I receive an error message stating "The device has been disconnected and cannot complete."

In fact when it hasn't at all. I am using desktop software V2.2.1 (build 7). Anyone have this same problem or a resolution?
I have had the same program with the previous version. I tried to backup yesterday before upgrading to the version you are using and had the same issue. It seemed to hang while backing up "social feeds" so I tried again doing a partial backup, selecting everything but "social feeds" and it backed up with no problems.
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Old 11-25-2011, 06:43 PM
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Mine is also stopping on "social feeds". Seems to sync my calendar etc...which is most important but always gets stuck on this part. I'll try the sync without social feeds. Thanks for the tip
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Old 01-19-2012, 07:18 PM
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Anyone have a correction to this? I'm able to manually do a back by not selecting social feeds, however I'm trying to upgrade the OS and I can't because it does a backup prior and its getting stuck on Social Feeds.
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Old 02-02-2012, 12:10 AM
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I have same problem, in social feeds
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Old 02-02-2012, 07:20 PM
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anyone know how to deal with this? I can't upgrade my phone because backups will cancel
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Old 02-03-2012, 03:21 AM
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Am experiencing the same problem, and have done for months now, have resorted to partial back ups and that seems to work, but not always, it's so annoying and no one seems to have a solution, thanks RIM!
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Old 02-15-2012, 02:17 PM
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If you do a backup just don't select social feeds. You can then perform a backup, and upgrade the OS on the phone as well.
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Old 03-10-2012, 07:35 PM
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How can you not select Social Feeds when you want to update the OS? This is driving me insane.
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Old 03-11-2012, 07:28 AM
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@BlackBerryHelp via Twitter gave me a fix for this and it worked

Quote:
Delete the Social Feeds database - here is how: KB10167-How to clear the user content databases from the BlackBerry smartphone then try to update the device again. ^RG
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