1. BuddyC_cb's Avatar
    Lately I have been having trouble syncing my BB Bold 9930 to my MacBook Pro. The backup won't completed as I receive an error message stating "The device has been disconnected and cannot complete."

    In fact when it hasn't at all. I am using desktop software V2.2.1 (build 7). Anyone have this same problem or a resolution?
    11-25-11 07:03 AM
  2. PHughes's Avatar
    Lately I have been having trouble syncing my BB Bold 9930 to my MacBook Pro. The backup won't completed as I receive an error message stating "The device has been disconnected and cannot complete."

    In fact when it hasn't at all. I am using desktop software V2.2.1 (build 7). Anyone have this same problem or a resolution?
    I have had the same program with the previous version. I tried to backup yesterday before upgrading to the version you are using and had the same issue. It seemed to hang while backing up "social feeds" so I tried again doing a partial backup, selecting everything but "social feeds" and it backed up with no problems.
    11-25-11 08:58 AM
  3. BuddyC_cb's Avatar
    Mine is also stopping on "social feeds". Seems to sync my calendar etc...which is most important but always gets stuck on this part. I'll try the sync without social feeds. Thanks for the tip
    11-25-11 06:43 PM
  4. BuddyC_cb's Avatar
    Anyone have a correction to this? I'm able to manually do a back by not selecting social feeds, however I'm trying to upgrade the OS and I can't because it does a backup prior and its getting stuck on Social Feeds.
    01-19-12 07:18 PM
  5. dkjicsow's Avatar
    I have same problem, in social feeds
    02-02-12 12:10 AM
  6. dkjicsow's Avatar
    anyone know how to deal with this? I can't upgrade my phone because backups will cancel
    02-02-12 07:20 PM
  7. catwoman66's Avatar
    Am experiencing the same problem, and have done for months now, have resorted to partial back ups and that seems to work, but not always, it's so annoying and no one seems to have a solution, thanks RIM!
    02-03-12 03:21 AM
  8. BuddyC_cb's Avatar
    If you do a backup just don't select social feeds. You can then perform a backup, and upgrade the OS on the phone as well.
    02-15-12 02:17 PM
  9. stacym75's Avatar
    How can you not select Social Feeds when you want to update the OS? This is driving me insane.
    03-10-12 07:35 PM
  10. catwoman66's Avatar
    @BlackBerryHelp via Twitter gave me a fix for this and it worked

    Delete the Social Feeds database - here is how: KB10167-How to clear the user content databases from the BlackBerry smartphone then try to update the device again. ^RG
    03-11-12 07:28 AM
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