Loader.exe doesn't recognize 5.0 - help!

rion_j · Thread Author #1 03-20-2010, 02:21 AM

Hi, I'm looking for some assistance. I've downloaded leaked OS's and have added a few hybrids so far to my device but now I'm having trouble with the Desktop Manager. I downloaded and installed the Alltel 419 release for my Verizon 4.7 phone. I noticed that the DM doesn't show the 5.0 software, so I tried loading the new OS like always from Loader.exe, which has worked before, deleted the vendor file, but now i get a message in the Loader app wizard that says

"The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator"

I've already uninstalled Desktop Manager, reinstalled and uninstalled the 419 and reinstalled and get the same error every time. Any idea how to resolve?

Thanks

dictoresno · #2 03-20-2010, 02:37 AM

what PC OS are you running?

rion_j · Thread Author #3 03-20-2010, 02:44 AM

My PC OS is Windows 7

Smoke N Crack · #4 03-20-2010, 08:35 AM

Quote:

Originally Posted by rion_j

Hi, I'm looking for some assistance. I've downloaded leaked OS's and have added a few hybrids so far to my device but now I'm having trouble with the Desktop Manager. I downloaded and installed the Alltel 419 release for my Verizon 4.7 phone. I noticed that the DM doesn't show the 5.0 software, so I tried loading the new OS like always from Loader.exe, which has worked before, deleted the vendor file, but now i get a message in the Loader app wizard that says

"The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator"

I've already uninstalled Desktop Manager, reinstalled and uninstalled the 419 and reinstalled and get the same error every time. Any idea how to resolve?

Thanks

trying to update my wifes 8330 with nathanix's 5.0 hybrid and i cant get it to load from apploader or DM. says it is not connected. DM allowed me to reinstall .175 the original OS which i did untill i can figure this out.

rion_j · Thread Author #5 03-20-2010, 08:54 AM

yea, same here. i had 5.0 with driphter's hybrid 7.1 and was trying to load his latest hybrid, but now cant for some reason.

Rolfyto · #6 03-20-2010, 08:54 AM

This is happening to me too. Running vista home premium. Never happened before, just tried to update this morning to a hybrid of 5.0 for the 9000 and bam. I've tried all kinds of things. Good thing I remembered to create a backup, but maybe that wont work either.

olemil · #7 03-20-2010, 12:41 PM

Can't really give you any help on Windows 7 since I am running Vista 64, but maybe this will help. I always disconnect my internet service before I do any upgrades/hybrid installs. I just unplug my wireless USB adapter and never had a failure loading the OS. But one thing I may be doing differently, I always wipe my phone first with BBSAK (after backing it up of course) then use the "Load OS" feature right from BBSAK. Hope this helps, sorry I haven't upgraded to '7' yet,, this is one of the reasons.

tsells · #8 03-20-2010, 12:47 PM

I had the same problem. I could not get loader.exe or DM to recognize the new OS.
So I used BBSAK and all went well.

Download and run the new OS. Backup your phone on Desktop Manager. And download BBSAK version 1.7.
Then start BBSAK. Plug in your phone to your computer. On BBSAK do backup, then wipe, then load new OS.
I was afraid to do it this way because "wipe" scared me but it went flawlessly and took less than 30 minutes for the whole procedure.

olemil · #9 03-20-2010, 12:58 PM

Quote:

Originally Posted by tellsells

I was afraid to do it this way because "wipe" scared me but it went flawlessly and took less than 30 minutes for the whole procedure.

I know the feeling... even after a dozen or so wipes, I still have a fear in me until I see it start re-loading the OS. Great little program for sure,, I am still using 1.5, maybe I'll try the newer 1.7 one of these days.

VNBBUser · #10 03-20-2010, 02:03 PM

I find that in Windows 7, you have to right-click on apploader and then select "run as administrator" in order for the program to recognize the installed OS.

rion_j · Thread Author #11 03-20-2010, 05:40 PM

thanks all for the suggestions. i actually tried something different this time. normally, i would backup, install new os, hybrid, skrink, wipe etc....i couldnt get loader.exe to find the OS and normally i have my battery installed...this time, i took the battery off the device and tried the loader again, it found the OS, and then i kept getting errors cuz the device wouldnt be found...so as the loader.exe was waiting, i put the battery back on and viola! i'm out of bb **** and back to 5.0 heaven!

Rolfyto · #12 03-20-2010, 05:50 PM

Are you honestly telling me that pulling your battery off while you're connected made the difference? Jesus these are some fickle little devices lol

rion_j · Thread Author #13 03-20-2010, 05:53 PM

Quote:

Originally Posted by Rolfyto

Are you honestly telling me that pulling your battery off while you're connected made the difference? Jesus these are some fickle little devices lol

haha...i know right? try it if your still having a problem....once the loader finds and then starts up you'll want to put the battery back on. weird!

Rolfyto · #14 03-20-2010, 06:02 PM

I installed bbsak 1.7 and launched apploader with that, and it worked perfectly. I don't know what difference bbsak made, but it worked... Just happened.

olemil · #15 03-20-2010, 11:44 PM

Quote:

Originally Posted by rion_j

thanks all for the suggestions. i actually tried something different this time. normally, i would backup, install new os, hybrid, skrink, wipe etc....i couldnt get loader.exe to find the OS and normally i have my battery installed...this time, i took the battery off the device and tried the loader again, it found the OS, and then i kept getting errors cuz the device wouldnt be found...so as the loader.exe was waiting, i put the battery back on and viola! i'm out of bb **** and back to 5.0 heaven!

That is the way you recover a totally bricked BB... there are some threads floating around on it,,,, glad it worked for you!!