[Stef.]

I'm new to Blackberry's and have done some reading and googling and havent quite found the exact answers I'm looking for.

I am with OrangeUK and here is an extract from my last bill:

here's how much you spent . . .
Your Service Plans (VAT applicable)
Dolphin 30 Websave -5.00 18mth : 15 Oct - 14 Nov 21.28
2Mth Free Eve & Wkd Browsing : 15 Oct - 21 Oct 0.00
BlackBerry Internet Offer : 15 Oct - 14 Nov 2.13
OW daily capped usage : 15 Oct - 14 Nov 0.00
Unlimited Anytime Text : 15 Oct - 14 Nov 0.00
Call charges (VAT applicable)
Amount this month - see itemisation for details 7.72
Data charges 0.13
Total exc. VAT �31.26
VAT �5.470

. . . and here's how you did it
Talk Summary
Duration of inclusive calls 52:34
Total duration of calls 52:34
Text Summary
Inclusive texts used 554
Non-inclusive texts used 7
Total texts 561
Data Summary
Inclusive megabytes used 0.0991
Non-inclusive megabytes used 3.5167
Total megabytes 3.6158

service plan summary
Dolphin 30 Websave -5.00 18mth : 400 Cross net minutes
Minutes available at beginning of period 400:00
Inclusive minutes used 52:34
Service Plan minutes next period 400:00
Minutes available next period 400:00
2Mth Free Eve & Wkd Browsing : Free Unlimited Off Peak GPRS usage
Inclusive megabytes used 0.1175
OW daily capped usage : OW Daily Cap
Inclusive Data usage used 0.126
Unlimited Anytime Text : Unlimited Anytime Text
Inclusive text messages used 554

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56747608
15 Oct 2008
data charges
Originating network Place called Call class Megabytes Cost
Orange Orange WAP Data 0.2166 0.126
Orange Business LAN access Data 3.3992 0.000
Total exc. VAT �0.13
# A hash indicates that an item is non-VAT applicable Total non-VAT �0.00



Its a bit hard to work out from my copy/paste, but I have been charged (albeit very little) for data, which appears to be WAP data.

Now, it is my understanding that all data I access via the device should be free (included in my 250MB fair useage limit) but apparently it is not?

Also, I note that they specify inclusive and non-inclusive data useage and charges, where I have used more non-inclusive, but why is it deemed non-inclusive?

My main concern is that when the free 2 month off-peak data useage bundle ends (which I had to tell them to cancel BTW) I will then be charged for more data.

Can someone please give me the definitive answer to Orange's charges and possibly a reason for my WAP data charge?

I use a Curve, running BB Browser, occasional connection using Orange World (WAP from what I understand), Opera Mini (recent addition), Facebook and Microsoft Live Messenger (infrequently and do not stay logged in due to worries over data useage)

Whilst at home I connect to my wifi, so am I correct in thinking that anything data-wise to/from the device is completely free whilst connected in this way?

I know UMA is the mobile connection, but are calls placed whilst connected in this way deducted from my monthly minutes?

Sorry for the long post and various questions, I just cannot find the answers elsewhere, and Orange's supplied information pack is very limited to say the least

[Orange Response]

Hi there, I work for Orange and might be able to help.

If you send an email with your contact details to [email protected] with the subject of "Jonathan Orange Response" I will give you a call to discuss.

Kind regards,

Jonathan
Orange Response