Fed Up!

[artdeco]

I am really done this time. Couple of months ago, gmail delivery was delayed for more then one month. Some times up to hours, would resolve itself on weekends and holidays. This was all posted and documented in an service outage thread. Looked like it was a problem with google and RIM coordinating their notifications. This problem continued for more than one month....ok, now to today. For more than one week, email and internet is out for more than 50 percent of the time. All emails are delayed on my blackberry (not on my ipad) Again, this is posted in service outages. Verizon says this is an issue with RIM and they have NO IDEA of an estimated time for resolution. I have emails delays of over an hour, and browser is out half of the time. I realize outages can occur, and I try to be patient, but problems with last for weeks...really? When you are dealing with a blackberry it seems like there are two sources for possible errors/outages...the carrier and also RIM. Is verizon less motivated to keep blackberry customers happy since they now have android/ iPhone customers? Is RIM less responsive or just incompetent. Who is actually responsible? I have been carrying my iPad around with me because I can't miss my work emails. The whole reason I chose blackberry was I needed consistency in email delivery, this is not happening. I really felt a loyalty to blackberry, but I think now I am done....looking very seriously at other devices

[howarmat]

VZW will have plenty of great options in about 3 weeks, you will have LTE androids, iphone and several great 3G androids to switch to. sucks when outages for BIS happen.

[jebulls]

My Droid will be here tomorrow ! Bought a used droid to hold me over till the Bionic comes out. I have had enough from RIM also! The way I look at it is give android a try! Can always go back to bb

[devGOD]

The consistency of BB email is old news. Back 10yrs ago yeah email didn't come in as fast. But now RIM's servers BES/BIS just delay instant email receiving. On any other device emails come in instantly no problem no service outage (other than if the actual mail server @gmail goes down). RIM servers are not as stable as people make it out to be.

Back when I had my 9700 last year I was pissed off at a client for not emailing me, turns out they did and the email was sitting in my @live.com account RIM just never pushed it. The random outages are a pain in the as$ and there is no way to resync or recheck mail to make sure everything has be pushed... I'm so happy I left RIM and don't let me get started on truncated emails OMG i'm a web developer / programmer I receive large emails. Oh while no longer have that problem with my current WP7.

[artdeco]

Yeah...good timing for jumping ship, lol! Since I'm on a rant, another thing that irritates me is you can't talk to RIM without wasting an hour or two with verizon for them to then "escalate" it to RIM.

[devGOD]

Originally Posted by jebulls

My Droid will be here tomorrow ! Bought a used droid to hold me over till the Bionic comes out. I have had enough from RIM also! The way I look at it is give android a try! Can always go back to bb

keep in mind there is a learning curve with the Droid I choose Windows Phone 7 equally as good. Both have a learning curve coming from a BB. My friend went with a droid and loves it, it was like freedom. no more lying to yourself hoping things will get better / change.

RIM does look like they'll ever change how BES/BIS works so outages and problems will always remain.

[howarmat]

Originally Posted by devGOD

keep in mind there is a learning curve with the Droid I choose Windows Phone 7 equally as good. Both have a learning curve coming from a BB. My friend went with a droid and loves it, it was like freedom. no more lying to yourself hoping things will get better / change.

RIM does look like they'll ever change how BES/BIS works so outages and problems will always remain.

agreed, i think android takes a little to get used to but once you do its great. Iphone would be cake and no curve to it.

[artdeco]

Originally Posted by devGOD

keep in mind there is a learning curve with the Droid I choose Windows Phone 7 equally as good. Both have a learning curve coming from a BB. My friend went with a droid and loves it, it was like freedom. no more lying to yourself hoping things will get better / change.

RIM does look like they'll ever change how BES/BIS works so outages and problems will always remain.

Well...I am ready for a learning curve...better use of my time figuring how a new phone then spending hours on hold with verizon and RIM lol!

[supermario28]

Originally Posted by artdeco

Yeah...good timing for jumping ship, lol! Since I'm on a rant, another thing that irritates me is you can't talk to RIM without wasting an hour or two with verizon for them to then "escalate" it to RIM.

Then call them yourself and pay for it.

[K Bear]

Originally Posted by supermario28

Then call them yourself and pay for it.

Yep, you can always call RIM yourself. Just make sure you have your credit card handy and plenty of room available for the cost of their "tech suport" to tell you that there's nothing they can do.

[artdeco]

Originally Posted by supermario28

Then call them yourself and pay for it.

I am willing to pay for tech support for my errors or ignorance, but I don't feel I should have to pay money to report an outage that is on their end...

[supermario28]

Originally Posted by artdeco

I am willing to pay for tech support for my errors or ignorance, but I don't feel I should have to pay money to report an outage that is on their end...

If it's an outage on their end and VzW is aware of it and they tell you, there would be no need to tell them anyway. I'm sure they know.

[artdeco]

Originally Posted by supermario28

If it's an outage on their end and VzW is aware of it and they tell you, there would be no need to tell them anyway. I'm sure they know.

Respectfully, I must disagree. The gmail notification issue took over two weeks to be acknowledged. I was one of the people personally "escalated" to rim and they opened a ticket. They had me resend service books, and while on the phone with them it was working. The issue was that the problem was intermittent, and would even resolve temporarily after sending service books. It was only after repeated calls by multiple customers that it was acknowledged there was an actual outage with the notifications, and then an additional 2 weeks or so for them to fix the problem. Also, if verizon is so aware of the problem, when I called today after the outage has been going on and reported for a week, why did the first tier of tech support have no knowledge of it and start telling me to do a battery pull?

[MaxProfit]

I don't see how this is BB's fault when a lot of users (myself included) do not have this problem It's scary to think a carrier would show favoritism like u speculated.

Posted from my CrackBerry at wapforums.crackberry.com

[tmelon]

Originally Posted by artdeco

I am really done this time. Couple of months ago, gmail delivery was delayed for more then one month. Some times up to hours, would resolve itself on weekends and holidays. This was all posted and documented in an service outage thread. Looked like it was a problem with google and RIM coordinating their notifications. This problem continued for more than one month....ok, now to today. For more than one week, email and internet is out for more than 50 percent of the time. All emails are delayed on my blackberry (not on my ipad) Again, this is posted in service outages. Verizon says this is an issue with RIM and they have NO IDEA of an estimated time for resolution. I have emails delays of over an hour, and browser is out half of the time. I realize outages can occur, and I try to be patient, but problems with last for weeks...really? When you are dealing with a blackberry it seems like there are two sources for possible errors/outages...the carrier and also RIM. Is verizon less motivated to keep blackberry customers happy since they now have android/ iPhone customers? Is RIM less responsive or just incompetent. Who is actually responsible? I have been carrying my iPad around with me because I can't miss my work emails. The whole reason I chose blackberry was I needed consistency in email delivery, this is not happening. I really felt a loyalty to blackberry, but I think now I am done....looking very seriously at other devices

I admit that I didn't read that whole post. But there is one answer to your question. You have a Storm. Get a better phone and your problems will be solved.