Are All Of The Latest Blackberry Models Faulty??!!

[TheShez]

My girlfriend purchased a Curve 9360 yesterday, we spent all afternoon switching from her old Curve to the new device, setting up email, Blackberry protect, BBM, etc, then tried installing updates for App World, BBM, Facebook, etc and the thing just started rebooting all the time, not because updates needed to be installed, it just does it out of the blue any time you try doing anything with it. I've read about a few people having this problem, was there a faulty batch of 9360's, or are they just sh*t by design? We're taking it back.

I also purchased a Bold 9900 last year when my contract was up for renewal and ended up switching back to a 9780 because the 9900 had very poor battery life, only lasting a few hours, and the signal dropped out all the time in areas where signal strength is high! I had two handsets and took them both back to the provider who gave me a 9780 instead, and even that has issues, I take it out of my pocket sometimes and it's shut itself down! It was a real shame because I LOVED THE 9900, there's no other phone on the market, that I've seen, with such a great combination of an amazing keyboard and super responsive touchscreen, but it was far too unreliable to keep using.

Is OS 7 causing all the problems?

I'm beginning to wish I had chosen an iphone now, I'm stuck with my piece of cr*p for two years and if I decide to switch to an iphone I'll have to pay full price or buy myself out of my existing contract.

I really don't want to start using anything other than a Blackberry, because I am now a 'Blackberry User' and I love using Blackberrys, but the issues the latest models have are causing me to think seriously about switching.

SORT IT OUT RIM!

[trelawrence]

Don't know that any one brand can be said to have perfect batches. Duds appear on all platforms.

[Alex_Hong]

i can only say that you are down on luck with blackberry. mine has been working perfectly for months. a 9900 and 9810. Even on the stock OS .261 mine was able to last a day. Since you're covered by warranty, why worry. I'm sure if you have read the threads about the bricking/ random reboots, you'd also have read about the amount of people with proper working os 7.0 devices with no issues at all.

[nige828]

I got the 9900, and the 9360 for my wife and Santa brought the Playbook for me... I mean my daughter. No problems and we are in Trinidad where we get the Made in Mexico 4 (the so-called problematic one).

If its still on warranty, carry it in and get a replacement one.

[andrewknight]

Just think yourself lucky you don't have a Storm 1! My first BB and a nightmare it was a great introduction to making a handset work properly.
All Blackberry suffer from crap quality control, that's the risk we take in order to own a great piece of life changing kit.

[sleepngbear]

Haste makes waste. If you had stuck with the 9900 and loaded up newer OS's, you'd find improvements in every issue you mentioned. Sorry for your troubles, but as someone has already noted, nobody makes 100% trouble-free devices, not even Apple. My wife has had issues with her iP4s, but she puts up with them because she loves everything else about the phone. I, on the other hand, would have tossed it long ago.

My 9900 has been awesome. Battery life may not be quite as good as previous BB's, but still very acceptable. My 9810 before that, also sporting BB7, was also trouble-free and a huge step up from the 9800.

[sleepngbear]

Originally Posted by andrewknight

Just think yourself lucky you don't have a Storm 1! My first BB and a nightmare it was a great introduction to making a handset work properly.
All Blackberry suffer from crap quality control, that's the risk we take in order to own a great piece of life changing kit.

Pardon my french, but this is complete horsesh!t.

[andrewknight]

Seems pretty tame to me, please explain your issue?

[sleepngbear]

Originally Posted by andrewknight

Seems pretty tame to me, please explain your issue?

The claim that "all blackberry suffer from crap quality control" is patently absurd. Period.

If you're basing this claim on your experiences with the Storm, that's like evaluating everything Apple has ever done based on the Lisa.

If you're basing this claim on questions or issues you see reported in this online forum, I'd suggest you take a look in forums dedicated to any other manufacturer of anything, not just smart phones. You'll see an inordinate amount of complaints of issues with those products, because people tend to seek help for (or vent about) things that don't work, and not so much for things that do.

I don't know what else anyone could possibly derive such a notion from.

[TheShez]

Originally Posted by sleepngbear

Haste makes waste. If you had stuck with the 9900 and loaded up newer OS's, you'd find improvements in every issue you mentioned. Sorry for your troubles, but as someone has already noted, nobody makes 100% trouble-free devices, not even Apple. My wife has had issues with her iP4s, but she puts up with them because she loves everything else about the phone. I, on the other hand, would have tossed it long ago.

My 9900 has been awesome. Battery life may not be quite as good as previous BB's, but still very acceptable. My 9810 before that, also sporting BB7, was also trouble-free and a huge step up from the 9800.

Well excuse me for expecting a £450 phone to work without problems. Do you think I'm a fool? I installed all the latest software on both of the 9900's that I ended up taking back.

I'm guessing that you guys are all in the US? Here in the UK it's been big news that record numbers of Blackberry owners are ditching their handsets in favour of other brands. Perhaps a faulty batch of units have been produced for sale over here.

If anyone has any helpful comments other than 'well I have one of those and I haven't had issues with it', then please add something to this thread because all I want is my girlfriend to have a phone that works in return for her hard earned cash.

[Kofi901]

I know a lot of people who take their blackberries back because of minor issues. My 9700 and 9900 going good so far

[Superfly_FR]

Originally Posted by TheShez

Well excuse me for expecting a £450 phone to work without problems. Do you think I'm an ? I installed all the latest software on both of the 9900's that I ended up taking back.

I'm guessing that you guys are all in the US? Here in the UK it's been big news that record numbers of Blackberry owners are ditching their handsets in favour of other brands. Perhaps a faulty batch of units have been produced for sale over here.

If anyone has any helpful comments other than 'well I have one of those and I haven't had issues with it', then please add something to this thread because all I want is my girlfriend to have a phone that works in return for her hard earned cash.

Since it's always difficult to evaluate the causes of problems without further details or having the phone in hands, I may say that the 9900 seems to be more bullet-proof than a lemon, in general. Kevin reported that some models "nuked" (his included) but it doesn't seem to be the common case, far from it.

When I get in such troubles with electronic devices, my first thought goes to software issues (reboot after each install of app, corrupted upgrade, for instance). Then, I always apply the same behavior :
1. Save all I can (backup / sync)
2. Wipe the device as deep as I can
3. Make sure my desktop software is the latest and clean (means : un-install, delete remaining files, reboot, re-install CARRIER latest official release)
4. Start a fresh & regular official install.
4bis : Always check the SD card ... can be tricky sometimes (try with no card)
5. Success : good - Fail : exchange.


And for ditching in U.K ... BB is still #1 there, say the latest news ...

[kbz1960]

Mine isn't. Can't speak for all.

[Silverfern]

9860 here, had it for over a week now, never gave me any problems

[andrewknight]

Originally Posted by sleepngbear

The claim that "all blackberry suffer from crap quality control" is patently absurd. Period.

If you're basing this claim on your experiences with the Storm, that's like evaluating everything Apple has ever done based on the Lisa.

If you're basing this claim on questions or issues you see reported in this online forum, I'd suggest you take a look in forums dedicated to any other manufacturer of anything, not just smart phones. You'll see an inordinate amount of complaints of issues with those products, because people tend to seek help for (or vent about) things that don't work, and not so much for things that do.

I don't know what else anyone could possibly derive such a notion from.

I derive my "notion" from having owned four Storm's, three 7### series, two 9000's, one 8900, one 9700 and three 9900's.
Without fail every Blackberry I have owned has had qc issues, be they with fit and finish or software.
At no point have I suggested that any other firm has better qc than RIM.
I should add that I would never be without my 'berry, it is a constant source of pleasure to me.
Furthermore, get knotted.