Who to blame? After reading Kevin's article
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You can make a thousand excuses, but if the problem is there, it will be there until it is addressed. Who usually addresses the problem? The ONE who cares the most. If the problem keeps happening again and again, who to blame? The ONE who cares the most.
Who cares the most here then?
BlackBerry
Now, who to blame?!
From the philosophy that you outline here, I am guessing that you feel a great deal of guilt for the things that you cannot or do not change. Or perhaps you understand that, after a full day of work and taking care of the people you care about, there is only so much any person (or corporate entity maybe) can do. Seriously, if you yourself really accompllish everything that you try to fix, you are not reaching very far.
Maybe BBRY realizes that Best Buy is smaller than even a battle in a larger war, or that their journey is a long, slow one that will address Best Buy later, of its own accord. Maybe a barrage of excelent new products is their priority right now. Maybe BBRY intends to focus on markets that welcome them and let the others follow these successes.
Quick blame rarely fixes anything and usually misses the mark. But the conversation can be good.04-09-13 04:29 PMLike 0 -
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- I don't neither. "Who to blame?" is not about we the fans want to blame someone, instead, it's about quitting the finger pointing game and get to work.
Now as some posts above states, BlackBerry needs to know this situation (if indeed exists... (as some posts questioned, this may only exits in a small portion of the retail stores)) and make things happen to change it. Recognizing the problem is the first step......
Could the following be what happened?
BBRY: please take our product to sell in your network
US Carriers: not a chance...
BBRY: Ok at this price
US Carriers: maybe...
BBRY: you don't even have to push it, just put it on your shelves in the corner.
US Carriers:...... All right, but remember, you owe me one.
BBRY: I am so thankful for your support.
......04-09-13 04:40 PMLike 0 -
I don't think the carriers will do an adequate job. I am not saying that it has to happen overnight, but they could start small with a few stores in the main city centres and gradually expand. I think that it is a feasible plan.
Posted via CB10 from my spectacular Z1004-09-13 04:57 PMLike 0 - Wow! It's a complex world, full of varying contexts and limitations that vie for our prioritization and attention.
From the philosophy that you outline here, I am guessing that you feel a great deal of guilt for the things that you cannot or do not change. Or perhaps you understand that, after a full day of work and taking care of the people you care about, there is only so much any person (or corporate entity maybe) can do. Seriously, if you yourself really accompllish everything that you try to fix, you are not reaching very far.
Maybe BBRY realizes that Best Buy is smaller than even a battle in a larger war, or that their journey is a long, slow one that will address Best Buy later, of its own accord. Maybe a barrage of excelent new products is their priority right now. Maybe BBRY intends to focus on markets that welcome them and let the others follow these successes.
Quick blame rarely fixes anything and usually misses the mark. But the conversation can be good.
And your remark about me is wrong, let's just leave it like that.
I agree with you that there should be a priority list for the items BlackBerry cares. But whatever list you create, the efficiency of retail sales channel get to be on the top. Especially after they created such a great product.04-09-13 05:02 PMLike 0 - They cant be in every store but they can provide better training. Maybe test the waters and open their own stores in a few key markets like NY.04-09-13 05:15 PMLike 0
- Apple can open stores because they have a large portfolio of products, and a very positive brand image in the market, so people actually want to buy their products. It's like those franchise stores, the profitability of those franchise is already there, they just need to open it at right location with right people to operate them.
BBRY is not there yet. Opening lots of stores with a high risk of losing money is gamble. I think BBRY should form a retail sales support team if haven't already, or rebuilt the team if it's there but not capable of recognizing the prominent problem, finding the right people to do the job is half the battle for BBRY. With a efficient professional team working full time on solving this problem, it will be better than us chatting here in the forum trying to solve the puzzle.
But the key is, they have to recognize there is a problem here. That's what we can help.04-09-13 05:19 PMLike 0 - BBRY is not there yet. Opening lots of stores with a high risk of losing money is gamble. I think BBRY should form a retail sales support team if haven't already, or rebuilt the team if it's there but not capable of recognizing the prominent problem, finding the right people to do the job is half the battle for BBRY. With a efficient professional team working full time on solving this problem, it will be better than us chatting here in the forum trying to solve the puzzle.
But the key is, they have to recognize there is a problem here. That's what we can help.
Posted via CB10 from my spectacular Z1004-09-13 05:23 PMLike 0 - I've seen this happen with almost all phones in all types of stores. Better question is how wide spread this actually is. Of course it looks bad here, as there has been many topics on the subject. But I have never seen a topic that said "I just walked into Best Buy and saw a Z10 on display and it was on, charged, and not covered up with zip ties!!!!!!"
Posted via CB1004-09-13 05:26 PMLike 0 - I've seen this happen with almost all phones in all types of stores. Better question is how wide spread this actually is. Of course it looks bad here, as there has been many topics on the subject. But I have never seen a topic that said "I just walked into Best Buy and saw a Z10 on display and it was on, charged, and not covered up with zip ties!!!!!!"
Posted via CB1004-09-13 05:34 PMLike 0 - Right. BlackBerry does not have to actually open their own stores. But they are at some point (like all these companies) going to need BlackBerry employees to sell the devices.04-09-13 10:25 PMLike 0
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- It shouldnt be a matter of laying blame. It should be a matter of taking responsibility. The Z10 is a BB product. It is a BB launch. BB has a LOT riding on this. Laying blame helps no one. Laying blame just pushes the problem to someone else. Society is quick to blame these days, but not so fast to take responsibility and fix the problem.
BB should stand up and take responsibility and provide a solution. Ultimately I dont really give a damn WHO created this problem, I care about who will FIX this problem. Who has the balls to stand up and say "A problem has been clearly identified. THIS is how we are going to fix it."04-10-13 01:41 AMLike 0 - I didn't tie him down and force him to watch as I diddle it. He did mess with mine the first day I brought it to the office. He tried stuff until our iPhone loving boss told us to get to work.04-10-13 05:34 AMLike 0
- After thinking about it some, I don't see it as a "Who to blame" scenario. Instead, it is "Who should step up".
The answer is definitely BlackBerry. Telling people to sell like hell is great, but BlackBerry needs to listen to their own words and work on building a positive influence in the sales stream. Maybe it means more BlackBerry reps (heck, they can hire me), better marketing, more sales training. When you are fighting for your life, subtlety only goes so far.
I do think that the word is getting out there, people who actually try the Z10 like it, and the sales staff who have actually attended training seem to be excited. Is the word getting out there fast enough? Or maybe it is just a slow build until the Q10 is available...
Posted via CB1004-10-13 06:12 AMLike 0 - But situation in India has been entirely different. I purchased Z10 on Mar 1, the day it was made available in India, it was a pleasant surprise, I got a call from dealer asking whether I need any more help in setting and configuration. I said, no. I told that I have been regular user of Bb since several years so no issue of any help but he insisted and said that he was instructed by RIM India specifically to take care of all Z10 users individually.jrohland likes this.04-10-13 06:16 AMLike 1
- But situation in India has been entirely different. I purchased Z10 on Mar 1, the day it was made available in India, it was a pleasant surprise, I got a call from dealer asking whether I need any more help in setting and configuration. I said, no. I told that I have been regular user of Bb since several years so no issue of any help but he insisted and said that he was instructed by RIM India specifically to take care of all Z10 users individually.
- Train more ground sales staff. Maybe even station your own reps at high traffic BestBuy and carrier stores.
- Negotiate with retailers and carriers for prominent positioning (now that we know there is decent demand for BB10 products, they should be able to negotiate better positioning, they might have to pay for it though)
- Send better quality marketing material. For eg: instead of running that crappy, locked-down DEMO mode on Z10 display devices, they could simply put a physical board or a banner in the display area that illustrates 2-3 basic gestures. This way, user can pick-up Z10, reference the display-board behind it for basic gestures and start using it.04-10-13 10:02 AMLike 0 - This is ducking awesome!
http://crackberry.com/blackberry-see...s-return-rates
BBRY is finally taking some actions to change the situation.04-12-13 08:37 AMLike 0
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Who to blame? After reading Kevin's article
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