Went into Verizon yesterday...
The husband has had a Droid X but wanted to upgrade to something else. I have a Bold 9930.
We all know that the majority of Verizon reps don't give a crap about Blackberrys, but it still surprises me how rude they can be.
We were talking about our plan, and I mentioned I love my BB Bold but I am excited about the upcoming BB10 coming out. The young man rep rolled his eyes and said, "Yeah, I just heard about that BB10 yesterday." And then he said, "I mean, it's not like anybody cares about BB."
Me and my husband looked at him, and I was thinking What the heck?? I am your customer (for over a decade at that!) and you see me with a BB product in my hand and you're going to diss like that? LOL!! What DO they have to gain by dissing the BB???
I told him that I love my BB, and he said, "Like I said, I just heard about this BB10 yesterday. And I'm sure your BB is great for you and I don't doubt it does what it should do. But only like 5% of the population cares about that brand...."
I know this isn't news to anyone here. But also....strange how he claims they JUST HEARD about BB10s. Meanwhile wall-sized posters of Apple products were all over. This was yesterday.
Re: Went into Verizon yesterday...
Now would probably be a good time to move on from Verizon anyway
Verizon LTE has been downright sluggish lately
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Re: Went into Verizon yesterday...
Originally Posted by
cpsquires I worked at a dealership for telus for a few years. Here are two things:
1. telling me, a low level employee, that you are leaving telus had no affect on me. Most of the time it was an empty threat anyway. To be clear, I cared about my customers, and treated them fairly and honestly, I rarely had an issue. Im just saying, that leaving telus wasnt the end of the world for me, that might work better when dealing with their loyalty line.
2. We often had promotions, sell so many samsungs, get rewards. Sell the most motorolas, get a reward (I won a free KRZR, and $750 visa card from motorola at one point). So these incentives really helped us lean one way or the other. Chances are the salespeople are being rewarded for selling certain phones.
Bottom line, be well educated when going to a store.
Out of curiosity did you ever follow up with a customer that threatened to leave? e.g. "Hey, a few months ago you mentioned you were leaving us and I see that your account is still active. Is there anything I can do to help expedite the process for you?"
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Went into Verizon yesterday...
Originally Posted by
valeuche Yikes, where are you located?, if you don't mind me asking. I pull down about 43 Mbps in St. Louis. I've never known vzw service to be that sluggish.
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Went into Verizon yesterday...
Unfortunately this is just how it is in the U.S
This is why we will be seeing BB10. As much as I love my current Berry the truth is RIM is behind in the game and have been for some time. BlackBerry10 is going to change peoples perception of what a BlackBerry device is but it will take some time. If the launch is successful and its as amazing as it looks then it should not take too much time.
I'm one American who will be rocking a BlackBerry10 proudly and spreading the word.
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