Using "switch device" feature on Desktop Mgr
- Question: Will I mess up my new bb 9650 if I use the Switch Device feature on Desktop Manager? I'm in the middle of it actually, chging from 8330 to 9650, and it is currently taking FOREVER in the phase called "Download Device Software" after connecting the new phone. Why does it need to download device software? The 9650 has its own device software which would be different from the 8330. I am a little panicked now...HOPE I AM NOT PUTTING THE 8330 SOFTWARE ON THE 9650 AND TOTALLY SCREWING UP MY NEW PHONE. Surely not...surely they wouldn't put that as an option if it screws up the phone. But why is it taking so long? YIKES!!!
Karen
P.S. Tried the Samsung Fascinate (Android phone) but HATED its lack of functionality. Loved the screen but it was hard to type (hunt and peck), all email accounts are separate so had to go to 3 places to look at 3 different email accounts, can't program the voicemail to put in my password, etc etc etc. Never leaving Blackberry again....even for a pretty face (Iphone).09-22-10 04:08 PMLike 0 -
- Reed McLayRetired ModeratorBe patient, the OS software download will take a while.
It is not possible to install 8330 Device OS on any other device. The existing OS software is an older version, this step will upgrade it to your carriers prefered OS version.
After that has finished, your data will be transfered and all of your BBM/PIN contacts will be updated with your new PIN number.
Finally, it will transfer third party applications if possible.09-22-10 04:20 PMLike 0 -
I've already found a couple of cool apps and dl them before doing this so hope they will still be there. One is berryweather, another is Pocket Informant -waay cool, another is PhoneFusion Voicemail app.....
Karen09-22-10 04:46 PMLike 0 - OMG. Exactly what I was afraid of did happen! I didn't realize that when i bought my 9650 at Verizon they MOVED (not COPIED) my contacts. Well, when I went through the Device Switcher on desktop just now...ALL OF MY 500 CONTACTS ARE GONE. Its because they took them off at the store which I didn't realize. All I wanted was to move my memos and a few other things to my new phone. It also wiped out all my email messages, all my email accounts, all the new apps I had already downloaded to my new 9650. It is a total MESS.
Does anyone know if there is the equivalent of a System Restore? Maybe they backed it up at the store or something? Damn.
HELP09-22-10 05:41 PMLike 0 - Reed McLayRetired ModeratorDo you still have your BlackBerry 8330? If so, do a backup from BlackBerry Desktop Manager.
Use Advanced Restore to copy the individual database elements over to your 9650.
09-22-10 08:50 PMLike 0 -
How can I restore these?????09-22-10 09:07 PMLike 0 - Reed McLayRetired ModeratorPhew! You had me worried for a few moments.
All of the original applications are part of the OS package. You can use Applications on DTM v6 or Applications Loader from v5 to select which applications are installed on your device.
Check under Windows Control Panel / Programs. There should be two BlackBerry programs installed. BlackBerry Desktop Software and BlackBerry Device OS software for your 9650.
09-22-10 09:19 PMLike 0 -
karen09-22-10 09:32 PMLike 0 -
what do I need to do?09-22-10 09:37 PMLike 0 - 09-22-10 09:39 PMLike 0
- Reed McLayRetired ModeratorThe CD will contain a version of BlackBerry Desktop Software. When you install it, it will check for updates and suggest you update to the latest version which is currently v6. You should allow it to update.
The next issue is your Device OS software. If that is not currently installed, you can download and install it seperatly.
Link to follow ...09-22-10 09:46 PMLike 0 -
in module Application_Loader.dll at 001b:05b139dc CurrentThread:00000BA0."09-22-10 09:46 PMLike 0 - Reed McLayRetired ModeratorBlackBerry® Software Updates
This link is for the Verizon Home page.
BlackBerry® Software Updates
This link will allow you to download the current software. Use the default setting for the standard version.
Once you have both support packages installed, Applications will work correclty.
I will stand by while you locate and download the package.09-22-10 09:52 PMLike 0 - BlackBerry® Software Updates
This link is for the Verizon Home page.
BlackBerry® Software Updates
This link will allow you to download the current software. Use the default setting for the standard version.
Once you have both support packages installed, Applications will work correclty.
I will stand by while you locate and download the package.09-22-10 10:03 PMLike 0 - Reed McLayRetired ModeratorUse a Windows computer to download the software. Once it is installed, you will have total control of your BlackBerry.09-22-10 10:05 PMLike 0
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- Reed McLayRetired ModeratorI will stick with you until you have it sorted, or I will pick it back up when convient for you. It is getting late in the Eastern and Central time zones. I am in the West so it is mid evening here.
Your missing apps can be restored with the right software.
Use the links I posted to download the 9650 device software to your PC.
09-22-10 10:38 PMLike 0 - I will stick with you until you have it sorted, or I will pick it back up when convient for you. It is getting late in the Eastern and Central time zones. I am in the West so it is mid evening here.
Your missing apps can be restored with the right software.
Use the links I posted to download the 9650 device software to your PC.
09-22-10 10:53 PMLike 0 - Reed McLayRetired ModeratorExcellent, you are nearly there.
Once it has installed, you will be able to restore all the software components.09-22-10 10:59 PMLike 0 - Hi Reed,
I downloaded the 9650 software to the PC then connected my bb and using Application Loader I am restoring the missing apps. They were all there in the software after the download. I guess the original mistake was using the old version of desktop manager!
If there are any more problems I will post tomorrow so if you have time, check back. I really really really appreciate the time you have taken to help me with this problem!!!
Thanks,
Karen09-22-10 11:14 PMLike 0 - Reed McLayRetired ModeratorThat is great news Karen, you have made my day!
You now have all the tools to master your BlackBerry. I will check back at 10:00 EDT if you have any more question.09-22-10 11:34 PMLike 0
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Using "switch device" feature on Desktop Mgr
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