1. John Villareal's Avatar
    Update Interrupted!-img_20150401_112215.png

    This happened to me 3 times in a row now..What should I do?
    03-31-15 10:25 PM
  2. tdyhedge's Avatar
    Use BlackBerry link to upgrade.


    Posted via CB10
    03-31-15 10:28 PM
  3. John Villareal's Avatar
    Okay ill try it..tnx..
    03-31-15 10:56 PM
  4. arnavrs's Avatar
    When the update gets interrupted, don't cancel it. Simply restart the phone by holding the power button and tapping restart.
    Once the phone restarts, open software updates and tap search for updates if the update hasn't automatically resumed.

    Posted via CB10
    03-31-15 11:18 PM
  5. John Villareal's Avatar
    Theres a notification that comes saying Consider moving or deleting existing files. Is this might be the reason?
    03-31-15 11:48 PM
  6. John Villareal's Avatar
    Ill try this too, tnx..
    03-31-15 11:49 PM
  7. tdyhedge's Avatar
    Theres a notification that comes saying Consider moving or deleting existing files. Is this might be the reason?
    Sounds like you need to create some space on your device memory. I recommend moving everything you can over to your memory card and deleting apps you can easily reinstall after your upgrade. Games and their associated OBB files are storage hogs and I'd avoid removing those unless you absolutely have to or don't care about game progression, levels, scores, etc.
    04-01-15 12:00 AM
  8. kovhanperl's Avatar
    When the update gets interrupted, don't cancel it.
    Last edited by kovhanperl; 04-01-15 at 12:33 AM.
    04-01-15 12:17 AM
  9. John Villareal's Avatar
    Ive tried what you said and restarted it and it still says like this..

    Attachment 344914

    And when I browse my apps ive notice that the icons became bigger than usual and it even removed my folders and putted my apps outside along with the other apps..

    And last thing, it turned my CB app to Light theme when I didnt even changed its settings..

    Why oh why, whats happening..

    Posted via CB10
    04-01-15 12:20 AM
  10. John Villareal's Avatar
    Ive tried that and restarted the phone but it still says the update was interrupted..


    Posted via CB10
    04-01-15 12:21 AM
  11. John Villareal's Avatar
    Update Interrupted!-img_20150401_130531.png

    This happened. The icons seems became bigger and removed all my folders.

    Posted via CB10
    04-01-15 12:26 AM
  12. John Villareal's Avatar
    Its should hold 6 icons from top to bottom but now it only holds 5..

    Posted via CB10
    04-01-15 12:31 AM
  13. tdyhedge's Avatar
    Did it complete the update? Check Settings > Accessibility > and ensure Magnify Mode is off. You may want to run a Blitz file at this point. Or if you did a full backup beforehand, use an autoloader to wipe and reload your OS


    Posted via CB10
    04-01-15 12:49 AM
  14. Uzi's Avatar
    HI John do back up first, and do security wipe after that update your phone and restore from back up

    PassportSQW100-1/10.3.2.281
    04-01-15 12:52 AM
  15. chopachain's Avatar
    Actually every update I've tried lately has done the exact same thing on Passport and Q10. My Passport gets to 301mb then says update interrupted. Being trying for a week and a half. And no matter what I try it doesn't work. Seems to be a bug. Emailed BB. No answer. Ended up doing a side load of OS.
    04-01-15 01:07 AM
  16. John Villareal's Avatar
    Nope, it didnt..I even tried updating it using Mac and it seems not working too..

    Posted via CB10
    04-01-15 01:14 AM
  17. John Villareal's Avatar
    Well it seems like I have no choice but to embrace this bigger app icons..Or maybe this is one of their change log for 10.3.1.7991..

    Posted via CB10
    04-01-15 01:42 AM
  18. John Villareal's Avatar
    My Magnify Mode is turned off..

    Posted via CB10
    04-01-15 01:45 AM
  19. LateToTheGame's Avatar
    change log for 10.3.1.7991..

    Posted via CB10
    10.3.1.7991? I call April Fool...
    04-01-15 05:04 AM
  20. John Villareal's Avatar
    Haha..its 1799..

    Posted via CB10
    04-01-15 08:08 AM

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