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Today was the last straw with RIM. Several of our corporate BB Devices suddenly stopped working properly after synching with Desktop Manager.
These devices were working fine last week, RIM must have pushed out another one of its buggy updates to the devices or Desktop Manager, either way we now have the "Address Book Not Installed" error on several Desktop Managers, the BB devices do not operate properly now and of course RIM's knowledge base and support resources are woefully inadequate.
This is just the lastest in a long line of issues with RIM's devices and software. In the last five years, RIM's quality has deteriorated to the point where the cost / benefit trade off is a losing proposition for RIM corporate customers like us, so we have made the decision to do a rip out of all RIM software and devices.
We cannot justify the man hours and productivity lost to the trial and error process of working around RIM's incompentent software engineers.
RIM who invented the corporate spec'd PDA, of which we were one of the first users, is now the company that can't shoot straight.
Ok, so I need suggestions on which non-Blackberry devices work best in a corporate Exchange enviroment to replace all of our BB devices. We currently use BB devices, Exchange and BES. Our criteria are: Keyboard, durability and worldwide roaming compatibility.03-26-11 03:11 PM - It's going to depend on what carrier your company uses. There are options with Motorola, HTC, and even Nokia.
Today was the last straw with RIM. Several of our corporate BB Devices suddenly stopped working properly after synching with Desktop Manager.
These devices were working fine last week, RIM must have pushed out another one of its buggy updates to the devices or Desktop Manager, either way we now have the "Address Book Not Installed" error on several Desktop Managers, the BB devices do not operate properly now and of course RIM's knowledge base and support resources are woefully inadequate.
This is just the lastest in a long line of issues with RIM's devices and software. In the last five years, RIM's quality has deteriorated to the point where the cost / benefit trade off is a losing proposition for RIM corporate customers like us, so we have made the decision to do a rip out of all RIM software and devices.
We cannot justify the man hours and productivity lost to the trial and error process of working around RIM's incompentent software engineers.
RIM who invented the corporate spec'd PDA, of which we were one of the first users, is now the company that can't shoot straight.
Ok, so I need suggestions on which non-Blackberry devices work best in a corporate Exchange enviroment to replace all of our BB devices. We currently use BB devices, Exchange and BES. Our criteria are: Keyboard, durability and worldwide roaming compatibility.03-26-11 05:14 PM - Surprises me that you can't justify learning how to do something right. DM does nothing to your device that you haven't told it to. Matter of fact your going to have to select to have the addressbook removed from the blackberry. DM isnt responsible to delete it from the server. That's up to the admin of the server. All DM will to is sync the addressbooks. Its so common to blame others for our mistakes. Like what's already been stated DM doesn't auto update. I'm not sure if it'll even auto look for updates. However even if it does it'll tell you what the updates are and if you want to install.We cannot justify the man hours and productivity lost to the trial and error process of working around RIM's incompentent software engineers.
RIM who invented the corporate spec'd PDA, of which we were one of the first users, is now the company that can't shoot straight.
Ok, so I need suggestions on which non-Blackberry devices work best in a corporate Exchange enviroment to replace all of our BB devices. We currently use BB devices, Exchange and BES. Our criteria are: Keyboard, durability and worldwide roaming compatibility.
I'm not buying into the suggestion that it would be cheaper to scrap the devices yall already have and the servers and repkace everything than to pay somebody that half knows something about blackberrys to straighten that knot out. Why would you come ask blackberry junkies what would be a better repkacement device for you? I mean seriously? Take your question and sad story to the android and apple sections and lay it on them. I have the other 2 pkatforms in my house hold and at work and I'm telling you by what you say you need they are not better. Not by a long shot. The company I work for has 162 blackberrys 21 htcs and 8 iphones. The htcs and iphones causes the most trouble. No my blackberrys aren't on the system. I'm a grunt I don't rate a company phone but I keep tabs on the itt department.
Posted from my CrackBerry at wapforums.crackberry.com03-26-11 05:22 PM - It would be a cost savings if you fired your IT staff and replaced them with people who know what they are doing. On a BES server only the admin can change the stuff you're talking about. Either that you are full of BS.
Today was the last straw with RIM. Several of our corporate BB Devices suddenly stopped working properly after synching with Desktop Manager.
These devices were working fine last week, RIM must have pushed out another one of its buggy updates to the devices or Desktop Manager, either way we now have the "Address Book Not Installed" error on several Desktop Managers, the BB devices do not operate properly now and of course RIM's knowledge base and support resources are woefully inadequate.
This is just the lastest in a long line of issues with RIM's devices and software. In the last five years, RIM's quality has deteriorated to the point where the cost / benefit trade off is a losing proposition for RIM corporate customers like us, so we have made the decision to do a rip out of all RIM software and devices.
We cannot justify the man hours and productivity lost to the trial and error process of working around RIM's incompentent software engineers.
RIM who invented the corporate spec'd PDA, of which we were one of the first users, is now the company that can't shoot straight.
Ok, so I need suggestions on which non-Blackberry devices work best in a corporate Exchange enviroment to replace all of our BB devices. We currently use BB devices, Exchange and BES. Our criteria are: Keyboard, durability and worldwide roaming compatibility.03-26-11 06:43 PM
