I purchased a blackberry pearl from Telus full price in January after only being 3mths into my 3yr contract. For all intents and purposes, the phone served me quite well until coming beginning of October when the phone started showing a constant being signal not enabling me to access regular functions on the phone, the phone was then exchanged for a refurbished one by the telus store i purchased it from...almost 2months after having that initial exchange, I had to be exchanged for another refurbished phone because it would power off on its own, and completely reset the memory, 2days after getting the replacement Telus had to put in an order for ANOTHER replacement because the one they gave me the mediacard slot doesnt even work, it was not even registering my mediacard.
In short, in 2mths I have had 3 exchanges of my blackberry pearl, and in less than one year I wouldve had 4 blackberry pearls. As you imagine at this point, I am wary of the blackberry pearl and just want a new phone...probably a curve. I had to pull teeth to get a $400 after one woman in RETENTION basically told me go ahead and switch companies...and I was told I could only be offered $400 because I am out of warranty. I called back in because I am very much still in my warranty period then the young man said to me that Telus is a business and is about making money and not giving out free phones, he also told me $400 is a free blackberry and I could get a free blackberry with that. I had to educate him that the cheapest blackberry is the pearl at $499. He then again harped at me that Telus is about making money not giving people free phones despite having defects. I then spoke to retention, a man who claimed he was a manager after the fact told me he could do nothing but give me discounts to service not to the phone and I would recoup the difference paid in the discount and phone price in about a year! I explained to him I had no issue paying my bill but I do have an issue having to spend $150 + accessories and tax to get a new phone that actually works.
Does anyone have any suggestions? Or any success stories with Telus in situations like this? I just really need some idea of what to do here.