- CrackBerry User
- 39 Posts
T Mobile Rep says BlackBerry isn't going to be around much longer...
Was in the mall and stopped at the T Mobile kiosk to ask about the new Z10 and when it would be available. The rep working there at the time said later in March, but that long term he didn't think of BlackBerry as a good investment because he didn't think the company would last much longer due to their single digit market share. He was very polite and we had a good conversation about phone in general, with encouragement to consider newer android offerings. I then walked into the BestBuy phone store and spoke with the rep there, who said latest she had heard was March 22, and to check back. I found the contrast interesting because the T Mobile guy described himself as a phone geek, said he had been selling phone for eight years, but didn't seem aware of the positive reception of the Z10 in the market, or the company name change.
- 03-11-13, 12:58 PM #3
I had the opposite experience. I went to a T-Mo kiosk at my mall to talk about T-Mo's new data plans. I mentioned possibly switching my plan when I pick up my Z10, and the rep (female, if that matters) got really excited and said that she was looking forward to picking one up, as well.
- 03-11-13, 01:02 PM #4
- 03-11-13, 03:22 PM #8
- 03-11-13, 03:22 PM #9
this is something that i never understood. what makes this person qualified to discuss the future of BB? He is telling people that the company will fold, but is making minimum wage. This is something that happens at all stores and with a lot of brands. I just dont think it is the sales-person's job to give you their personal opinion. If i go in and ask for a Z10 then give me a Z10, dont say 'Really? Why that?'
- 03-11-13, 03:24 PM #10
it just depends on the salesperson.
uneducated (not stupid, but as in uneducated about the product) sales people rely on their own knowledge and experience. It's an easy to relate and share information with your customer. An educated salesperson knows differeniating competitive advantages between the products. This way they can let the customer decide which product best fits their own personal needs.
My experience last week at a Costco in Canada. The rep was pushing the Z10 hard. It brought a tear to my eye!
- 03-11-13, 03:34 PM #15
This rep sounds like he really wanted to push an Android phone, which is probably the platform he prefers. This is why reps should leave their personal opinions at home and just give what the customer wants.
- CrackBerry Abuser
03-11-13, 04:13 PM #16
- 229 Posts
People need to stop glorifying sales associates who are selling products you can easily research on your own in a few minutes, or hours depending how thorough you are. This person who works in a Tmo kiosk has an opinion, big deal. He calls himself a phone geek because he plays w/the Tmo phones all day.
- 03-11-13, 04:51 PM #19
Well, Z10 hasn't been released yet so most sales rep can't see any of the hype that exists around the world in markets that have the phone already released. Given their falling marketshare in the US, the rep isn't exactly wrong to say, "draw a trendline, it's going to zero. BlackBerry is going to be dead soon.". Of course no one can tell the future. Most of us think BB will be around for many more years. And given their new OS, worse case is them being bought out,
- 03-11-13, 04:58 PM #20
RIM is gone... only exists in Internet archives. Long live BlackBerry. Remember, BlackBerry is targeting a particular sub set of users and that sales person just happened to not be in that core group. Missed a sale, their loss.
Posted via CB10
- CrackBerry Abuser
03-11-13, 05:00 PM #22
- 332 Posts
Posted via CB10
- 03-11-13, 05:12 PM #24
T Mobile Rep says RIM isn't going to be around much longer...
who cares about what reps say. we all know as a community RIM is not going away so we should refrain from making these threads. Its obvious that the people who make these claims are ignorant to the tech world. Instead of making threads just educate the poor bastards.
Sent from my BlackBerry 9930 using Tapatalk
- CrackBerry Genius
03-11-13, 05:15 PM #25
- 3,069 Posts
Re: T Mobile Rep says RIM isn't going to be around much longer...
You know quite a few people on this very site work at cell phone sites? Some may make minimum wage, or better. Just want to know what the difference is from a rep there to the people on this site?
We all are here to help and may have personal opinions, but honestly he has as much right as anyone here. Its up to you to either take it with a grain of salt, or let it ruin your week....
I don't think blackberry will fold anytime soon, but do think it won't sell as well as people had hoped for on here.
Oh chastise me now for my opinion, lol!
Sent from a galaxy far away!
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